{"schemaVersion":"jobsearcher.job.v1","id":"9236a389fff120db58c8a4b1","url":"https://jobsearcher.com/jobs/9236a389fff120db58c8a4b1","canonicalUrl":"https://jobsearcher.com/jobs/9236a389fff120db58c8a4b1","title":"Problem Manager","description":"Clearance Level\nTop Secret\nCategory\nIT Infrastructure and Operations\nLocation\nWashington, District of Columbia\n(Onsite Workplace)\n\nKey Skills For Success\n\nInformation Technology (IT) Services\n\nInformation Technology Operations\n\nProblem Management\n\nREQ#: RQ228472\nPublic Trust: None\nRequisition Type: Regular\nYour Impact\n\nOwn your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.\n\nJob Description\n\nWe are seeking a highly motivated and experienced Problem Manager to join our team. This role is critical to ensuring the stability and reliability of IT services by identifying, analyzing, and resolving root causes of recurring incidents. The Problem Manager will collaborate with cross-functional teams, lead root cause analyses, and implement preventive measures to enhance overall service quality and minimize operational disruptions.\n\nKey Responsibilities:\n\nProblem Management Process Ownership:\nLead the problem management process, ensuring adherence to established frameworks and best practices\nDrive the investigation and resolution of underlying problems causing incidents\nRoot Cause Analysis (RCA):\nFacilitate and document RCA sessions with stakeholders, technical teams, and subject matter experts\nEnsure timely identification and resolution of root causes and contributing factors\nPreventative Actions:\nDevelop and implement action plans to address identified problems and prevent recurrence\nMonitor the effectiveness of preventive measures and adjust strategies as needed\nData Analysis and Reporting:\nAnalyze incident and problem data to identify trends and potential systemic issues\nCreate detailed reports and dashboards for stakeholders, highlighting key findings, actions, and performance metrics\nMaintain and update the KEDB(Known Error Database) with details about known errors, workarounds, and planned solutions.\nWork closely with the Helpdesk, Operations support and Development teams and follow up to bridge in gaps in identification of the root cause of problems\nCollaboration and Communications:\nWork closely with IT operations, development and service management teams to ensure seamless problem resolution\nServe as a liaison between technical teams and business stakeholders to provide updates and gather feedback\n\nRequired Qualification:\n\nBachelor’s degree in Computer Science, Information Technology, or related field\nMinimum of 5 years of experience in IT service management or a related role, with a focus on problem management\nStrong knowledge of ITIL practices, with ITIL Foundation certification required\nITIL 4 Practitioner: Problem Management preferred, but not required\nProven experience conducting root cause analysis and implementing preventative measures\nExcellent analytical and problem-solving skills, with attention to detail\nProficient using ITSM tools like ServiceNow and data analysis tools\nStrong communication and interpersonal skills to interact with technical and non-technical stakeholders\nAbility to manage multiple priorities in a fast-paced environment\nExperience in federal government contract space\n\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\n Growth: AI-powered career tool that identifies career steps and learning opportunities\n Support: An internal mobility team focused on helping you achieve your career goals\n Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\n Community: Award-winning culture of innovation and a military-friendly workplace\n\nOWN YOUR OPPORTUNITY\nExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.\n\nWork Requirements\nYears of Experience\n\n5 + years of related experience\n\n* may vary based on technical training, certification(s), or degree\n\nCertification\n\nTravel Required\n\nLess than 10%\n\nCitizenship\n\nU.S. Citizenship Required\n\nSalary and Benefit Information\n\nThe likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\n\nOur Identity Verification Process\n\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\n\nAbout Our Work\n\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\n\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\n\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","company":"General Dynamics Information Technology","rawCompany":"generaldynamicsinformationtechnology","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-09-16T11:33:36.757Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Problem Manager","description":"Clearance Level\nTop Secret\nCategory\nIT Infrastructure and Operations\nLocation\nWashington, District of Columbia\n(Onsite Workplace)\n\nKey Skills For Success\n\nInformation Technology (IT) Services\n\nInformation Technology Operations\n\nProblem Management\n\nREQ#: RQ228472\nPublic Trust: None\nRequisition Type: Regular\nYour Impact\n\nOwn your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.\n\nJob Description\n\nWe are seeking a highly motivated and experienced Problem Manager to join our team. This role is critical to ensuring the stability and reliability of IT services by identifying, analyzing, and resolving root causes of recurring incidents. The Problem Manager will collaborate with cross-functional teams, lead root cause analyses, and implement preventive measures to enhance overall service quality and minimize operational disruptions.\n\nKey Responsibilities:\n\nProblem Management Process Ownership:\nLead the problem management process, ensuring adherence to established frameworks and best practices\nDrive the investigation and resolution of underlying problems causing incidents\nRoot Cause Analysis (RCA):\nFacilitate and document RCA sessions with stakeholders, technical teams, and subject matter experts\nEnsure timely identification and resolution of root causes and contributing factors\nPreventative Actions:\nDevelop and implement action plans to address identified problems and prevent recurrence\nMonitor the effectiveness of preventive measures and adjust strategies as needed\nData Analysis and Reporting:\nAnalyze incident and problem data to identify trends and potential systemic issues\nCreate detailed reports and dashboards for stakeholders, highlighting key findings, actions, and performance metrics\nMaintain and update the KEDB(Known Error Database) with details about known errors, workarounds, and planned solutions.\nWork closely with the Helpdesk, Operations support and Development teams and follow up to bridge in gaps in identification of the root cause of problems\nCollaboration and Communications:\nWork closely with IT operations, development and service management teams to ensure seamless problem resolution\nServe as a liaison between technical teams and business stakeholders to provide updates and gather feedback\n\nRequired Qualification:\n\nBachelor’s degree in Computer Science, Information Technology, or related field\nMinimum of 5 years of experience in IT service management or a related role, with a focus on problem management\nStrong knowledge of ITIL practices, with ITIL Foundation certification required\nITIL 4 Practitioner: Problem Management preferred, but not required\nProven experience conducting root cause analysis and implementing preventative measures\nExcellent analytical and problem-solving skills, with attention to detail\nProficient using ITSM tools like ServiceNow and data analysis tools\nStrong communication and interpersonal skills to interact with technical and non-technical stakeholders\nAbility to manage multiple priorities in a fast-paced environment\nExperience in federal government contract space\n\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\n Growth: AI-powered career tool that identifies career steps and learning opportunities\n Support: An internal mobility team focused on helping you achieve your career goals\n Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\n Community: Award-winning culture of innovation and a military-friendly workplace\n\nOWN YOUR OPPORTUNITY\nExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.\n\nWork Requirements\nYears of Experience\n\n5 + years of related experience\n\n* may vary based on technical training, certification(s), or degree\n\nCertification\n\nTravel Required\n\nLess than 10%\n\nCitizenship\n\nU.S. Citizenship Required\n\nSalary and Benefit Information\n\nThe likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\n\nOur Identity Verification Process\n\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\n\nAbout Our Work\n\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\n\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\n\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","datePosted":"2026-09-16T11:33:36.757Z","dateModified":"2026-09-16T11:33:36.757Z","hiringOrganization":{"@type":"Organization","name":"General Dynamics Information Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9236a389fff120db58c8a4b1"},"url":"https://jobsearcher.com/jobs/9236a389fff120db58c8a4b1"}}