{"schemaVersion":"jobsearcher.job.v1","id":"91edf5e10f2a38ecad647cc7","url":"https://jobsearcher.com/jobs/91edf5e10f2a38ecad647cc7","canonicalUrl":"https://jobsearcher.com/jobs/91edf5e10f2a38ecad647cc7","title":"Technical Support Engineer","description":"Technical Support EngineerTechnical Support Engineer\nLocation: Bay Area, California, United States\nRealMan Robotics is scaling the North American operations. We are seeking a Technical Support Engineer to support our collaborative robot (cobot) products for customers across North America. This role works closely with our sales and engineering teams to provide technical support before and after deployment, ensuring reliable system performance and strong customer satisfaction.\nThe position involves hands-on work with robotic systems, including installation, troubleshooting, and on-site customer support.\nKey Responsibilities\nProvide technical support for robotic arm systems used by customers in North America\nSupport pre-sales demonstrations and technical discussions with the sales team\nPerform installation, commissioning, and configuration of robotic systems at customer sites\nDiagnose and resolve hardware and software issues\nReplace components and perform preventive maintenance to ensure reliable operation\nTrain customers on robot operation, programming, and best practices\nWork closely with engineering teams to troubleshoot technical issues and provide field feedback\nBasic Qualifications\nBachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Automation, or a related field\n3+ years of relevant experience in robotics, automation, field service, or technical support\nStrong hands-on troubleshooting and problem-solving ability with robotics or industrial equipment\nBasic programming experience with APIs (C/C++ or Python)\nFamiliarity with ROS (Robot Operating System) is a plus\nAbility to perform basic electrical testing and system diagnostics\nComfortable working in English-speaking customer environments,\nWilling to travel to customer sites across the U.S. and Canada as needed, and to travel to China for product and technical training\nPreferred Qualifications\nBilingual English-Mandarin\nExperience with collaborative robots (cobots)\nExperience in robot integration or industrial automation projects\nBackground in Electrical Engineering (EE)\nFamiliarity with robot programming or teaching software\nIf you are passionate about robotics and enjoy hands-on work with real-world robotic systems, we encourage you to apply or reach out to learn more.\nPlease send your CV to hr@ei-talent.com\nPay: $120,000.00 - $180,000.00 per year\nBenefits:\n401(k)\nDental insurance\nRelocation assistance\nVision insurance\nWork Location: In person","company":"Ei Talent","rawCompany":"ei talent","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T18:18:31.999Z","occupations":[{"code":"17-3024.01","title":"Robotics Technicians","slug":"robotics-technicians"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"},{"code":"17-2199.08","title":"Robotics Engineers","slug":"robotics-engineers"}],"industries":[{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support EngineerTechnical Support Engineer\nLocation: Bay Area, California, United States\nRealMan Robotics is scaling the North American operations. We are seeking a Technical Support Engineer to support our collaborative robot (cobot) products for customers across North America. This role works closely with our sales and engineering teams to provide technical support before and after deployment, ensuring reliable system performance and strong customer satisfaction.\nThe position involves hands-on work with robotic systems, including installation, troubleshooting, and on-site customer support.\nKey Responsibilities\nProvide technical support for robotic arm systems used by customers in North America\nSupport pre-sales demonstrations and technical discussions with the sales team\nPerform installation, commissioning, and configuration of robotic systems at customer sites\nDiagnose and resolve hardware and software issues\nReplace components and perform preventive maintenance to ensure reliable operation\nTrain customers on robot operation, programming, and best practices\nWork closely with engineering teams to troubleshoot technical issues and provide field feedback\nBasic Qualifications\nBachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Automation, or a related field\n3+ years of relevant experience in robotics, automation, field service, or technical support\nStrong hands-on troubleshooting and problem-solving ability with robotics or industrial equipment\nBasic programming experience with APIs (C/C++ or Python)\nFamiliarity with ROS (Robot Operating System) is a plus\nAbility to perform basic electrical testing and system diagnostics\nComfortable working in English-speaking customer environments,\nWilling to travel to customer sites across the U.S. and Canada as needed, and to travel to China for product and technical training\nPreferred Qualifications\nBilingual English-Mandarin\nExperience with collaborative robots (cobots)\nExperience in robot integration or industrial automation projects\nBackground in Electrical Engineering (EE)\nFamiliarity with robot programming or teaching software\nIf you are passionate about robotics and enjoy hands-on work with real-world robotic systems, we encourage you to apply or reach out to learn more.\nPlease send your CV to hr@ei-talent.com\nPay: $120,000.00 - $180,000.00 per year\nBenefits:\n401(k)\nDental insurance\nRelocation assistance\nVision insurance\nWork Location: In person","datePosted":"2026-08-04T18:18:31.999Z","dateModified":"2026-08-04T18:18:31.999Z","hiringOrganization":{"@type":"Organization","name":"Ei Talent","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"91edf5e10f2a38ecad647cc7"},"url":"https://jobsearcher.com/jobs/91edf5e10f2a38ecad647cc7"}}