Front End Manager

Key Responsibilities & AccountabilitiesüChampions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.üHandles customer relations in a positive manner, including effective resolution of customer complaints.üPromotes Albertsons/Safeway’s philosophy of personalized service.üProvides fast, friendly, courteous and legendary customer service.üImproves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.üEngages in suggestive selling and other sales techniques.üDirects and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.üMonitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).üEnsures front-end is fully operational and projects a positive image.üHandles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.üHandles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.üAssists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.üAssists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.üSupervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.üResponsible for maintaining a constant awareness of customer and employee safety.üEnforces dress and grooming standards for all employees.üAssists with controlling shrink.üResponsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.üOther necessary and required duties as directed and required.Skills And Physical RequirementsüStrong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.üAbility to professionally handle difficult situations while projecting a positive image.üFrequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.üAbility to stand or walk for long periods of time and ability to move quickly.üAbility to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers.üKnowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.üAbility to supervise others, analyze and gather facts for recommending disciplinary action.üAbility to make hiring or promotion decisions.üGood understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.üMental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.üAbility to present a positive image to the public.üExposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.üKnowledge of basic mathematics and weights and measures.Work EnvironmentWorking conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures.Safety – Sensitive PositionJob responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.Union and Non-Union: “The pay range is $28.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”DisclaimerThe above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.