{"schemaVersion":"jobsearcher.job.v1","id":"91bd5b9fadbcb6d5204e2021","url":"https://jobsearcher.com/jobs/91bd5b9fadbcb6d5204e2021","canonicalUrl":"https://jobsearcher.com/jobs/91bd5b9fadbcb6d5204e2021","title":"Network Support Specialist","description":"We are not able to sponsor or transfer visas for this positionNO H1B or OPT VISASCapstone IT is partnering with an industry-leading organization undergoing a large-scale network modernization initiative across hundreds of retail locations nationwide. This is an excellent opportunity for Help Desk, Service Desk, Desktop Support, and NOC professionals who want to build hands-on networking experience.You'll work alongside experienced network engineers supporting enterprise deployments across hundreds of retail locations, with increasing responsibility as your technical skills grow.We're looking for detail-oriented Network Operations Technicians to join both Day Shift and overnight operations team responsible for validating newly installed network infrastructure before stores open each morning. This is an excellent opportunity for someone looking to grow a career in networking while gaining hands-on experience with enterprise network deployments. If you have a help desk, IT support, NOC, or call center background and want to expand your networking skills, we'd love to talk with you.What You'll DoAs part of the Network Operations team, you will:Support nationwide network deployment projects during overnight installation windowsReceive inbound calls from field technicians after new network equipment has been installedExecute standardized network validation and checkout proceduresVerify connectivity and functionality of switches, routers, wireless access points, security cameras, and VoIP devicesDocument all work within Jira Service DeskEscalate technical issues to senior engineers when necessaryTrack installation progress and ensure stores are operational before opening each morningWork closely with experienced Network Operations team members while developing your troubleshooting skillsAs you become more familiar with common deployment issues, you'll take on increasing responsibility for resolving technical problems independently.Required QualificationsExperience in Help Desk, Technical Support, Service Desk, NOC, or Call Center environmentsStrong customer service and communication skillsExcellent organizational and documentation abilitiesAbility to follow detailed technical proceduresComfortable working overnight shiftsAbility to manage multiple priorities in a fast-paced environmentPreferred QualificationsBasic networking knowledgeExposure to TCP/IP networking conceptsFamiliarity with switches, routers, wireless networking, or firewallsNetworking coursework or certifications (CompTIA Network+, CCNA, Fortinet NSE, etc.)Experience with Jira Service Desk or ticketing systemsPrevious retail technology support experience is a plusHands-on enterprise networking experience is not required. Candidates with foundational networking knowledge and a strong desire to learn are encouraged to apply.","company":"Capstone It","rawCompany":"capstone it","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-09-19T08:52:56.987Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Support Specialist","description":"We are not able to sponsor or transfer visas for this positionNO H1B or OPT VISASCapstone IT is partnering with an industry-leading organization undergoing a large-scale network modernization initiative across hundreds of retail locations nationwide. This is an excellent opportunity for Help Desk, Service Desk, Desktop Support, and NOC professionals who want to build hands-on networking experience.You'll work alongside experienced network engineers supporting enterprise deployments across hundreds of retail locations, with increasing responsibility as your technical skills grow.We're looking for detail-oriented Network Operations Technicians to join both Day Shift and overnight operations team responsible for validating newly installed network infrastructure before stores open each morning. This is an excellent opportunity for someone looking to grow a career in networking while gaining hands-on experience with enterprise network deployments. If you have a help desk, IT support, NOC, or call center background and want to expand your networking skills, we'd love to talk with you.What You'll DoAs part of the Network Operations team, you will:Support nationwide network deployment projects during overnight installation windowsReceive inbound calls from field technicians after new network equipment has been installedExecute standardized network validation and checkout proceduresVerify connectivity and functionality of switches, routers, wireless access points, security cameras, and VoIP devicesDocument all work within Jira Service DeskEscalate technical issues to senior engineers when necessaryTrack installation progress and ensure stores are operational before opening each morningWork closely with experienced Network Operations team members while developing your troubleshooting skillsAs you become more familiar with common deployment issues, you'll take on increasing responsibility for resolving technical problems independently.Required QualificationsExperience in Help Desk, Technical Support, Service Desk, NOC, or Call Center environmentsStrong customer service and communication skillsExcellent organizational and documentation abilitiesAbility to follow detailed technical proceduresComfortable working overnight shiftsAbility to manage multiple priorities in a fast-paced environmentPreferred QualificationsBasic networking knowledgeExposure to TCP/IP networking conceptsFamiliarity with switches, routers, wireless networking, or firewallsNetworking coursework or certifications (CompTIA Network+, CCNA, Fortinet NSE, etc.)Experience with Jira Service Desk or ticketing systemsPrevious retail technology support experience is a plusHands-on enterprise networking experience is not required. Candidates with foundational networking knowledge and a strong desire to learn are encouraged to apply.","datePosted":"2026-09-19T08:52:56.987Z","dateModified":"2026-09-19T08:52:56.987Z","hiringOrganization":{"@type":"Organization","name":"Capstone It","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"91bd5b9fadbcb6d5204e2021"},"url":"https://jobsearcher.com/jobs/91bd5b9fadbcb6d5204e2021"}}