Technical Support Analyst

DataStaff, Inc. is seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Petersburg, VA.*This position is hybridResponsibilities:Perform various tasks to help direct IT requests through the appropriate channels, communicate the IT needs of their assigned regions, and will be the voice of their assigned region.Schedule refresh appointments and imaging, deploying, transferring data, installing apps and doing all hardware set-up and troubleshooting.Determine the needs of the region for hardware, software, upcoming projects, and more.Communicate needs of the region to the IT Operations Center.Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the IT Operations Center.Direct users to the appropriate source of help based on needs.Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.Escalates any urgent issues and outages to the IT Operations Center, and Information Security OfficeActively tracks current and future initiatives, needs, issues, concerns, projects, and action items.Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.Required Skills:1 Year - Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.1 Year - General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings, etc.1 Year - Experience troubleshooting hardware and software – hands-on or from a service desk.1 Year - Demonstrated skills in creating professional communications to users.1 Year - Demonstrated success in managing and prioritizing work.1 Year - Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need.1 Year - Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.1 Year - Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues.1 Year - Experience working on PC Refresh projects.1 Year - Demonstrated knowledge Virginia Information Technologies Agencies policies.Desired Skills:1 Year - Hardware/software troubleshooting experience.This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months