IT Support Officer for Market Sales M/F

Description du posteType de métierTypes de métiers Crédit Agricole S.A. - Financement et InvestissementTypes de métier complémentairesTypes de métiers Crédit Agricole S.A. - IT, Digital et DataIntitulé du posteIT Support Officer for Market Sales M/FType de contratVIEDurée (en mois)12Date prévue de prise de fonction01/07/2026MissionsYou will join Credit Agricole CIB Americas as a eSales Support.You will integrate Global IT which is responsible for the design, development and production of Crédit Agricole CIB information system. It defines IT policies and coordinates their implementation.You will be part of Capital Market IT, a department in charge of the information system for Rates, Foreign Exchange, Credit, Structured Credit and Securitization activities. It designs and provides the Global Markets Division and the Back Office and Risk Support Functions with the IT systems necessary to carry out their missions. It is also responsible for the proper functioning and operational support of these systems.The client would like support on the support of a new Sales-Trader workflow tool for the scope of interest rate derivatives. The application is developed in-house.Your main missions will be the following :Support local of application users (mainly Sales) for the NY Sales deskMonitor the application with the implementation of procedures and dashboardsAnalyze and follow up incidents reported by usersInteract daily with European and Asian local support teams, and the developers / business analysts of the delivery teamFollow the implementation of bug fixes and test the changesDocument the processesParticipate in the production launch and ensure post-production follow-up: user training, functional supportThis service will be located in New York, and will allow to reinforce the current application support with a local contact for the NY Sales desk.To be eligible for a VIE:Be less than 28 years oldBe postgraduate of a Master degreeBe EU citizenDon't forget to provide a resume and/or cover letter in English !Localisation du posteZone géographiqueAmérique, Etats-Unis d'AmériqueVilleNEW YORKCritères candidatNiveau d'études minimumBac + 5 / M2 et plusFormation / SpécialisationAre you our future VIE ?You are postgraduate of a Master degree from an University, or an Engineering School with a specialization in Finance or IT.Niveau d'expérience minimum0 - 2 ansCompétences recherchéesHard Skills:Excellent working knowledge of Power Point and ExcelFluent in French and EnglishSoft Skills:Good communication skills (verbal and written),Works well under pressure