{"schemaVersion":"jobsearcher.job.v1","id":"9130ba55aa571ef63ebed76e","url":"https://jobsearcher.com/jobs/9130ba55aa571ef63ebed76e","canonicalUrl":"https://jobsearcher.com/jobs/9130ba55aa571ef63ebed76e","title":"Remote CX Ops Analyst (EST/CST) Data-Driven","description":"Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it's popular with security, IT, engineering, finance, and other security-focused teams.\r\nThis is a remote position that must be based in EST or CST. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We're excited about what's next, and we're looking for others to join us on our journey.\r\nWe're looking for a Customer Experience Operations Analyst to join our Revenue Operations team and help scale operational support for our growing Customer Experience organization. You'll be the first dedicated hire building the CX Ops function alongside its current leader, who has been running it solo while supporting a Customer Experience organization that has grown to 100+ people. This is a foundational role where you'll have the autonomy to build systems, processes, and infrastructure from the ground up while making an immediate impact on a fast-growing team. You'll partner closely with CX leadership and frontline managers to turn operational challenges into scalable solutions, working on everything from platform administration and data infrastructure to process optimization and strategic initiatives. This is a high-visibility, high-impact role where your work will directly enable the CX team to operate more efficiently and make better data-driven decisions.\r\nWhat You'll Do\r\nPlanhat Ownership & Platform Management\r\nOwn administration of Planhat (our customer experience platform), including building automations, creating dashboards, resolving data discrepancies, and ensuring platform health\r\nDevelop self-service reporting capabilities that give CS managers instant access to the metrics they need\r\nMaintain data quality and integrity across CS systems and integrations\r\nFrontline Partnership & Process Design\r\nServe as the primary ops partner for frontline CS managers, building trust and understanding their day-to-day needs\r\nRefine critical customer lifecycle processes including sales-to-CS handoff, QBR cadences, and renewal workflows\r\nIdentify process gaps with CS ICs and managers and implement improvements that scale with team growth\r\nStrategic Initiatives\r\nRedefine customer health scoring methodology and ensure adoption across the organization\r\nDesign and implement survey programs (NPS/CSAT) that drive actionable insights\r\nLaunch and operationalize a CSQL (Customer Success Qualified Lead) motion to drive expansion opportunities\r\nWhat You'll Bring\r\n2-4 years in an analytical role (CS Ops, RevOps, consulting, business analytics, or similar)\r\nExperience administering or working deeply within platforms like Salesforce, Gainsight, Planhat, or similar\r\nComfort learning and building automations (you don't need to be an expert, but you'll be doing this daily)\r\nStrong data analysis and dashboard-building skills\r\nAbility to build trust and work independently with cross-functional stakeholders\r\nDirect Planhat experience\r\nSQL or technical querying skills\r\nExperience implementing NPS/CSAT survey programs\r\nKnowledge of CSQL/expansion motions\r\nFamiliarity with Tines product and automation concepts\r\nTarget Annual Compensation\r\n110-125k + equity\r\nEligibility\r\nApplicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.\r\nTines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.\r\nJ-18808-Ljbffr","company":"Tines","rawCompany":"tines","city":"Brooklyn","state":"NY","isRemote":true,"isActive":false,"createdAt":"2026-06-25T00:53:35.290Z","occupations":[{"code":"15-2031.00","title":"Operations Research Analysts","slug":"operations-research-analysts"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote CX Ops Analyst (EST/CST) Data-Driven","description":"Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it's popular with security, IT, engineering, finance, and other security-focused teams.\r\nThis is a remote position that must be based in EST or CST. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We're excited about what's next, and we're looking for others to join us on our journey.\r\nWe're looking for a Customer Experience Operations Analyst to join our Revenue Operations team and help scale operational support for our growing Customer Experience organization. You'll be the first dedicated hire building the CX Ops function alongside its current leader, who has been running it solo while supporting a Customer Experience organization that has grown to 100+ people. This is a foundational role where you'll have the autonomy to build systems, processes, and infrastructure from the ground up while making an immediate impact on a fast-growing team. You'll partner closely with CX leadership and frontline managers to turn operational challenges into scalable solutions, working on everything from platform administration and data infrastructure to process optimization and strategic initiatives. This is a high-visibility, high-impact role where your work will directly enable the CX team to operate more efficiently and make better data-driven decisions.\r\nWhat You'll Do\r\nPlanhat Ownership & Platform Management\r\nOwn administration of Planhat (our customer experience platform), including building automations, creating dashboards, resolving data discrepancies, and ensuring platform health\r\nDevelop self-service reporting capabilities that give CS managers instant access to the metrics they need\r\nMaintain data quality and integrity across CS systems and integrations\r\nFrontline Partnership & Process Design\r\nServe as the primary ops partner for frontline CS managers, building trust and understanding their day-to-day needs\r\nRefine critical customer lifecycle processes including sales-to-CS handoff, QBR cadences, and renewal workflows\r\nIdentify process gaps with CS ICs and managers and implement improvements that scale with team growth\r\nStrategic Initiatives\r\nRedefine customer health scoring methodology and ensure adoption across the organization\r\nDesign and implement survey programs (NPS/CSAT) that drive actionable insights\r\nLaunch and operationalize a CSQL (Customer Success Qualified Lead) motion to drive expansion opportunities\r\nWhat You'll Bring\r\n2-4 years in an analytical role (CS Ops, RevOps, consulting, business analytics, or similar)\r\nExperience administering or working deeply within platforms like Salesforce, Gainsight, Planhat, or similar\r\nComfort learning and building automations (you don't need to be an expert, but you'll be doing this daily)\r\nStrong data analysis and dashboard-building skills\r\nAbility to build trust and work independently with cross-functional stakeholders\r\nDirect Planhat experience\r\nSQL or technical querying skills\r\nExperience implementing NPS/CSAT survey programs\r\nKnowledge of CSQL/expansion motions\r\nFamiliarity with Tines product and automation concepts\r\nTarget Annual Compensation\r\n110-125k + equity\r\nEligibility\r\nApplicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.\r\nTines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T00:53:35.290Z","dateModified":"2026-06-25T00:53:35.290Z","hiringOrganization":{"@type":"Organization","name":"Tines","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9130ba55aa571ef63ebed76e"},"url":"https://jobsearcher.com/jobs/9130ba55aa571ef63ebed76e"}}