Client Care Coordinator

Bideawee was founded upon the principle that every homeless animal should have a place where they are welcome, and that sense of compassion, dedication, and justice remain at the core of who we are and what we do. We believe that a company is only as great as those who embody its mission, and we are committed to the growth, success, and well-being of our staff and community. Join an organization that has been making the world a better place for pets and the people who love them since 1903! Full time employees of Bideawee enjoy benefits such as:Medical/Dental/Vision plans, including free optionsGenerous amounts of Paid Time Off403(b) with matching employer contributionsDiscount services and pet foodHealth Reimbursement Account Position Purpose: The Client Care Coordinator position is the first contact of the clients with the Animal Hospital. The person in this position must be able to recognize and meet the client’s needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated. The Client Care Coordinator is responsible for interacting with the public and answering phones.This is a full-time position with a salary of $19/hr.Responsibilities/Duties/Functions/Tasks:Recognize and meet client needsGreet clients and patients by name in a friendly mannerMake pets feel welcomed at clinicRecognize severe/serious cases in need of immediate attentionKeep animals isolated from others when necessaryPerform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedulesMake client appointments as well as confirm appointments. This includes making sure the appointments flow easily and ensure the doctor as well as staff will have enough down time for lunch and or breaks. It also includes making sure that all appointments are appropriate for what the doctor can or cannot handleAnswering phones and directing clients to appropriate departments as well as giving non medical advice and options for issues and problemsPreparing patient schedule for technicians and doctorsKeeping desk and reception area neat and organizedCollecting fees for servicesDoing daily financial reports at end of day both in hospital management and payment processing softwareOther duties include restocking, cleaning, assisting other staff members, computer work, paper work, answering phones. There are lots of interaction with the public contact, client education & interactionMake sure client information as well as current address and phone numbers are currentEntering adopted client/pet information into hospital software (check if client already exists and add new patient)QualificationsHigh school diploma or equivalentAbility to work weekends requiredExcellent customer service and communication skillsExcellent phone etiquette and skills, including transfers, putting calls on hold, directing calls to voicemails, taking messages down and relaying them as neededStrong computer skillsDemonstrate excellent interaction skills with clients and animals in the reception areaAbility to work in a team oriented environment and to take/execute directionsAbility to handle money transactions accurately and with honestySound decision-making and multi-tasking skills while working in stressful environmentPrior experience with animals preferredAbility to interact with the publicAbility to learn hospital management and payment processing softwareAbility to attend staff meetings and training classesPreferences Service oriented, dedicated, polite, caring, empathetic, organized and trustworthy personalityAbility to follow directions with and without supervision and to refer questions and issues to the appropriate personnelAbility to recognize certain behaviors in animalsProficiency in all clinic protocols and invoicing proceduresTyping skills, fundamental knowledge of the alphabet, thoroughness and neatnessMust have the ability to make recommendation to effectively solve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law