Patient Service Coordinator- Behavioral Health Geriatric Care

DescriptionMaine Medical CenterClerical/Administrative SupportReq #: 67990For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment. SummaryThe Patient Service Coordinator role manages complex scheduling for the practice and is responsible for providing administrative and office support for patients and providers.We are seeking aPatient Service Coordinatorto support our Behavioral Health Team by providing high‑quality patient interaction and essential administrative coordination. This role is responsible for patient check‑in/check‑out, appointment coordination, registration accuracy, provider support, and daily office operations. The ideal candidate is organized, patient‑focused, and comfortable working in a fast‑paced clinical environment.Key ResponsibilitiesGreet patients and manage check‑in and check‑out processesCoordinate patient appointments and ensure all registration requirements are completedServe as a primary point of contact for patient inquiriesBuild and maintain strong working relationships with providers to support patient care coordinationComplete monthly reporting and assist with administrative tasks for the geriatric teamManage calendars, faxing, supply ordering, and expense processingMaintain accurate documentation and uphold confidentiality standardsSupport general office operations to ensure an efficient and welcoming environmentRequired Skills & QualificationsExperience in a patient‑facing or customer service roleStrong communication and interpersonal skillsAbility to multitask and manage time effectivelyProficiency with scheduling systems, electronic health records (EHR), or similar platformsAttention to detail and commitment to accuracyAbility to work collaboratively with clinical and administrative staffPreferred QualificationsPrevious experience in a healthcare or medical office is preferredFamiliarity with patient registration workflows and insurance processesRequired Minimum Knowledge, Skills, and Abilities (KSAs)Education: High school diploma or GED preferred.License/Certifications: N/AExperience: Two years of administrative patient service experience.Additional Skills/Requirements Required: N/AAdditional Skills/Requirements Preferred: Proficient computer skills.Hiring Scam AlertMaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.Additional InformationWith a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.If you have questions about this role, please contact karla.medina@mainehealth.org