{"schemaVersion":"jobsearcher.job.v1","id":"90e84fb62fa3e1ec7e3debfb","url":"https://jobsearcher.com/jobs/90e84fb62fa3e1ec7e3debfb","canonicalUrl":"https://jobsearcher.com/jobs/90e84fb62fa3e1ec7e3debfb","title":"Engineer, VMware","description":"Presidio, Where Teamwork and Innovation Shape the Future\nAt Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.\nThe Role\nAs a VMware Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The Engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.\nTravel Requirements:\nThis role will provide onsite support to the client 5 days a week.\nResponsibilities Include:\nTroubleshoot client device and application issues via phone and remote access.\nOversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.\nProvide feedback to management on process improvements and areas of concern.\nMaintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.\nProvides emergency on-call support on a rotating schedule.\nBe available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.\nTo carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.\nTo troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.\nSupport ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.\nThe engineer will be expected to develop additional skills in other products as business needs dictate.\nEffective communication amongst the team and with other engineering verticals and management.\nRespond to customer service calls and emails in agreed upon timeframe.\nManage service tickets that are assigned to your personal and team queue.\nA firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.\nOther duties as assigned.\nRequired Skills and Professional Experience\nBachelor’s degree or equivalent experience and/or military experience\nVMware VCP is required; Cisco CCNA strongly preferred. Nutanix NCP, NetApp NCDA, and EMC EMCISA certifications preferred with the ability to acquire them within 12 months of employment\n3+ years of hands-on experience with virtualized, enterprise compute and storage infrastructure\n3+ years' experience with SCCM administration and engineering\n2+ years’ experience troubleshooting infrastructure devices applicable to engineering vertical\n2+ years working in a Network Operations Center\nExpertise with VMware vSphere, PowerCLI, and/or vSphere SDKs\nExpertise with VMware Horizon\nExpertise in VDI Management\nExpertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies\nTechnical understanding of enterprise networking and virtual network technologies\nTechnical understanding of TCP/IP and the OSI model\nTechnical understanding of software defined storage solutions\nTechnical understanding of software defined network solutions\nTechnical understanding of traditional and virtual backup solutions\nVMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, and Nutanix expertise are a plus\nNetwork and server troubleshooting experience\nWorking knowledge of Microsoft Windows and *nix operating systems\nDesired Skills and Professional Experience:\nCustomer service skills and client focus\nStrong communications skills including the ability to communicate technical information in using non-technical language\nPrevious experience or aptitude to be successful in an Operations capacity\nGood problem-solving skills\nExcellent interpersonal skills\nComprehensive verbal and written communication skills\nAbility to remain calm and courteous in periods of stress\nAbility to work on several problems simultaneously\nAbility to work with broad range of experience levels\nMaintaining complex operational processes\nHandling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation\nCisco or other vendor certifications pertinent to the engineering vertical.\nA history of successfully managing and operating multi-vendor environments.\nStrong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management.\nThe ability to function in a team environment and recognize and take on tasks with self-direction.\nPassion to continue learning and expanding your knowledge.\n****\nYour future at Presidio\nJoining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.\nHere, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.\nReady to innovate? Let’s redefine what’s next—together.\nAbout Presidio\nAt Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.\n*****\nApplications will be accepted on a rolling basis.\nPresidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.\nPresidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.\nThe “Know Your Rights” Poster is available here: “Know Your Rights” – Link\nPresidio’s EEO Policy Statement is available here: Careers - Presidio\nPresidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information.\nPresidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.\nNotice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nRecruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.\n#LI-PH","company":"Presidio2","rawCompany":"presidio2","city":"Arlington","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:56:29.262Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Engineer, VMware","description":"Presidio, Where Teamwork and Innovation Shape the Future\nAt Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.\nThe Role\nAs a VMware Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The Engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.\nTravel Requirements:\nThis role will provide onsite support to the client 5 days a week.\nResponsibilities Include:\nTroubleshoot client device and application issues via phone and remote access.\nOversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.\nProvide feedback to management on process improvements and areas of concern.\nMaintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.\nProvides emergency on-call support on a rotating schedule.\nBe available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.\nTo carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.\nTo troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.\nSupport ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.\nThe engineer will be expected to develop additional skills in other products as business needs dictate.\nEffective communication amongst the team and with other engineering verticals and management.\nRespond to customer service calls and emails in agreed upon timeframe.\nManage service tickets that are assigned to your personal and team queue.\nA firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.\nOther duties as assigned.\nRequired Skills and Professional Experience\nBachelor’s degree or equivalent experience and/or military experience\nVMware VCP is required; Cisco CCNA strongly preferred. Nutanix NCP, NetApp NCDA, and EMC EMCISA certifications preferred with the ability to acquire them within 12 months of employment\n3+ years of hands-on experience with virtualized, enterprise compute and storage infrastructure\n3+ years' experience with SCCM administration and engineering\n2+ years’ experience troubleshooting infrastructure devices applicable to engineering vertical\n2+ years working in a Network Operations Center\nExpertise with VMware vSphere, PowerCLI, and/or vSphere SDKs\nExpertise with VMware Horizon\nExpertise in VDI Management\nExpertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies\nTechnical understanding of enterprise networking and virtual network technologies\nTechnical understanding of TCP/IP and the OSI model\nTechnical understanding of software defined storage solutions\nTechnical understanding of software defined network solutions\nTechnical understanding of traditional and virtual backup solutions\nVMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, and Nutanix expertise are a plus\nNetwork and server troubleshooting experience\nWorking knowledge of Microsoft Windows and *nix operating systems\nDesired Skills and Professional Experience:\nCustomer service skills and client focus\nStrong communications skills including the ability to communicate technical information in using non-technical language\nPrevious experience or aptitude to be successful in an Operations capacity\nGood problem-solving skills\nExcellent interpersonal skills\nComprehensive verbal and written communication skills\nAbility to remain calm and courteous in periods of stress\nAbility to work on several problems simultaneously\nAbility to work with broad range of experience levels\nMaintaining complex operational processes\nHandling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation\nCisco or other vendor certifications pertinent to the engineering vertical.\nA history of successfully managing and operating multi-vendor environments.\nStrong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management.\nThe ability to function in a team environment and recognize and take on tasks with self-direction.\nPassion to continue learning and expanding your knowledge.\n****\nYour future at Presidio\nJoining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.\nHere, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.\nReady to innovate? Let’s redefine what’s next—together.\nAbout Presidio\nAt Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.\n*****\nApplications will be accepted on a rolling basis.\nPresidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.\nPresidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.\nThe “Know Your Rights” Poster is available here: “Know Your Rights” – Link\nPresidio’s EEO Policy Statement is available here: Careers - Presidio\nPresidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information.\nPresidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.\nNotice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nRecruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.\n#LI-PH","datePosted":"2026-04-14T10:56:29.262Z","dateModified":"2026-04-14T10:56:29.262Z","hiringOrganization":{"@type":"Organization","name":"Presidio2","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"90e84fb62fa3e1ec7e3debfb"},"url":"https://jobsearcher.com/jobs/90e84fb62fa3e1ec7e3debfb"}}