Remote - Inbound Customer Service Specialist

Cyber Focus AII's mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.Employer Industry: Technology and Consumer ElectronicsWhy Consider This Job Opportunity Competitive pay: $17.31/hour Full-time hours with a consistent 40-hour work week 100% paid training to ensure your success Comprehensive benefits including medical, dental, vision, and life insurance available after your first full calendar month Referral program offering $20 on every paycheck for each referred hire, with no cap on payouts Opportunities for growth and internal advancement within the organizationWhat To Expect (Job Responsibilities) Deliver exceptional customer service over the phone, resolving a variety of inquiries and issues Build rapport with customers by actively listening and providing effective solutions Stay informed on product updates, policy changes, and current events affecting customers Collaborate with teammates to maintain a positive and supportive work culture Work in a dynamic, team-oriented environment where customer interactions are regularly monitored and assessedWhat Is Required (Qualifications) High School diploma or GED 2-3 years of experience in customer service or support, preferably in a customer-facing role Excellent verbal and written communication skills in English Strong problem-solving skills and the ability to handle ambiguous situations with confidence Ability to multitask and prioritize in a fast-paced environmentHow To Stand Out (Preferred Qualifications) Proven track record of meeting and exceeding performance goals Skilled at listening, engaging, and building rapport with customers Professional demeanor when interacting with both customers and peers Patience and empathy when addressing complex customer issues Typing speed of at least 35 WPM with 95% accuracy#CustomerService #RemoteWork #CareerGrowth #TechnologyJobs #EmployeeBenefitsWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#CyberFocusAI