{"schemaVersion":"jobsearcher.job.v1","id":"909d4e25bf3cdc911c88ff25","url":"https://jobsearcher.com/jobs/909d4e25bf3cdc911c88ff25","canonicalUrl":"https://jobsearcher.com/jobs/909d4e25bf3cdc911c88ff25","title":"Day Shift Technical Support Representative","description":"Ready to launch your career in technology?\nAre you someone who enjoys solving problems, helping others, and learning how things work? Whether you’re a recent graduate, starting your career, or looking for an opportunity to grow your technical skills, Amplex is looking for a motivated Customer Support Representative to join our team!\nIn this role, you’ll gain hands-on experience troubleshooting internet, phone, and technology-related issues while building a strong foundation in the telecommunications industry. You’ll work alongside experienced team members, develop valuable IT skills, and learn the tools and technologies that keep our customers connected. If you’re ready to start building your future in technology, apply today!\nYour Role\nServe as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.\nTroubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.\nIdentify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.\nDocument troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing\nWork closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.\nDeliver an exceptional customer experience by providing timely, professional, and effective support.\nAssist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.\nContinue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.\nSchedule & Pay\nIn office position, NO remote opportunity.\nChoose from two schedules: Monday–Friday, 8a–4p or Thursday–Monday, 8a–4p. *Please note: The Thursday–Monday position will follow a Monday–Friday, 8a–4p training schedule for the first 90 days.\nStarting pay: $19/hour, paid bi-weekly\nBenefits (available after 90 days of employment):\n$250 sign on bonus after a successful 90 days of employment!\nPotential $1/hour salary increase after a successful 90 days of employment!\nMedical, dental, vision, life, and disability insurance\nHealth savings account\n401(k) with company match\nPaid time off (PTO)\nPaid holidays\nFree Amplex internet service (if in coverage area)\nEmployee assistance program\nOn-the-job training\nWork-life balance\nExperience/Qualifications\nHigh school diploma or equivalent required.\nProven experience in a help desk or technical support role is preferred.\nKnowledge of computer management and desktop support.\nFamiliarity with computers, networks, and streaming services.\nExcellent communication skills with a focus on customer service.\nAbility to work independently as well as part of a team.\nExperience using ticketing systems is a plus.\nMust be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!\n**We will not accept phone calls regarding application status.**\nJob Type: Full-time\nPay: $19.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nAre you located within commuting distance to Luckey, OH?\nThis position is NON remote. Are you comfortable working in an in-office setting?\nThis position has two schedules available: Monday–Friday, 8a–4p and Thursday–Monday, 8a–4p. Which schedule would you prefer?\nThe Thursday–Monday position will have a 90-day training schedule of Monday–Friday, 8a–4p before transitioning to the regular Thursday–Monday 8a-4p schedule. Are you able to meet this training requirement?\nWork Location: In person","company":"Amplex Internet","rawCompany":"amplex internet","city":"Luckey","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:52:34.671Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Day Shift Technical Support Representative","description":"Ready to launch your career in technology?\nAre you someone who enjoys solving problems, helping others, and learning how things work? Whether you’re a recent graduate, starting your career, or looking for an opportunity to grow your technical skills, Amplex is looking for a motivated Customer Support Representative to join our team!\nIn this role, you’ll gain hands-on experience troubleshooting internet, phone, and technology-related issues while building a strong foundation in the telecommunications industry. You’ll work alongside experienced team members, develop valuable IT skills, and learn the tools and technologies that keep our customers connected. If you’re ready to start building your future in technology, apply today!\nYour Role\nServe as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.\nTroubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.\nIdentify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.\nDocument troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing\nWork closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.\nDeliver an exceptional customer experience by providing timely, professional, and effective support.\nAssist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.\nContinue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.\nSchedule & Pay\nIn office position, NO remote opportunity.\nChoose from two schedules: Monday–Friday, 8a–4p or Thursday–Monday, 8a–4p. *Please note: The Thursday–Monday position will follow a Monday–Friday, 8a–4p training schedule for the first 90 days.\nStarting pay: $19/hour, paid bi-weekly\nBenefits (available after 90 days of employment):\n$250 sign on bonus after a successful 90 days of employment!\nPotential $1/hour salary increase after a successful 90 days of employment!\nMedical, dental, vision, life, and disability insurance\nHealth savings account\n401(k) with company match\nPaid time off (PTO)\nPaid holidays\nFree Amplex internet service (if in coverage area)\nEmployee assistance program\nOn-the-job training\nWork-life balance\nExperience/Qualifications\nHigh school diploma or equivalent required.\nProven experience in a help desk or technical support role is preferred.\nKnowledge of computer management and desktop support.\nFamiliarity with computers, networks, and streaming services.\nExcellent communication skills with a focus on customer service.\nAbility to work independently as well as part of a team.\nExperience using ticketing systems is a plus.\nMust be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!\n**We will not accept phone calls regarding application status.**\nJob Type: Full-time\nPay: $19.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nAre you located within commuting distance to Luckey, OH?\nThis position is NON remote. Are you comfortable working in an in-office setting?\nThis position has two schedules available: Monday–Friday, 8a–4p and Thursday–Monday, 8a–4p. Which schedule would you prefer?\nThe Thursday–Monday position will have a 90-day training schedule of Monday–Friday, 8a–4p before transitioning to the regular Thursday–Monday 8a-4p schedule. Are you able to meet this training requirement?\nWork Location: In person","datePosted":"2026-08-03T22:52:34.671Z","dateModified":"2026-08-03T22:52:34.671Z","hiringOrganization":{"@type":"Organization","name":"Amplex Internet","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Luckey","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"909d4e25bf3cdc911c88ff25"},"url":"https://jobsearcher.com/jobs/909d4e25bf3cdc911c88ff25"}}