{"schemaVersion":"jobsearcher.job.v1","id":"907f68b6d4a72bd2e19c290f","url":"https://jobsearcher.com/jobs/907f68b6d4a72bd2e19c290f","canonicalUrl":"https://jobsearcher.com/jobs/907f68b6d4a72bd2e19c290f","title":"Customer Support Representative","description":"About the job Customer Support Representative Charlotte, North Carolina, United States\r\nAbout us We are a vibrant and innovative firm looking for a highly skilled and customer-oriented Remote Customer Support Representative to join our team. As a Remote Customer Support Representative, you'll provide excellent customer support by resolving issues and answering questions over the phone, email, and chat.\r\nJob Summary We\\u201 searching for a self-motivated, empathic person to join our Remote Customer Support Team. As a Remote Customer Support Representative, your responsibilities will include delivering excellent customer support, diagnosing issues, and marketing our goods and services.\r\nResponsibilities Respond to customer enquiries via phone, email, and chat in a timely and professional manner.\r\nTroubleshoot and resolve client concerns, including escalating complex problems to higher team members.\r\nProvide reliable and useful information about our products and services.\r\nUse customer relationship management (CRM) software to handle customer contacts and issues.\r\nCollaborate with internal departments to address customer issues and enhance the overall customer experience.\r\nBenefits Medical, dental, vision, and 401(k) match.\r\nOpportunities for training, growth, and professional advancement.\r\nChoose between morning or afternoon shifts to fit your schedule.\r\nCollaborative and supportive environment with a team of seasoned customer service representatives.\r\nLatest tools and technologies to help you succeed in your role.\r\nExtensive vacation days, holidays, and personal time to recuperate.\r\nOpportunities for advancement in your career.\r\nRequirements 1+ years of customer service experience.\r\nA high school diploma or equivalent is necessary, with an associate or bachelor's degree recommended.\r\nExcellent communication, problem-solving, and time-management abilities.\r\nProficient with customer relationship management (CRM) tools and helpdesk platforms.\r\nAbility to work both independently and as part of a remote team.\r\nJ-18808-Ljbffr","company":"Puttshack Perks","rawCompany":"puttshack perks","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:02:05.025Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"About the job Customer Support Representative Charlotte, North Carolina, United States\r\nAbout us We are a vibrant and innovative firm looking for a highly skilled and customer-oriented Remote Customer Support Representative to join our team. As a Remote Customer Support Representative, you'll provide excellent customer support by resolving issues and answering questions over the phone, email, and chat.\r\nJob Summary We\\u201 searching for a self-motivated, empathic person to join our Remote Customer Support Team. As a Remote Customer Support Representative, your responsibilities will include delivering excellent customer support, diagnosing issues, and marketing our goods and services.\r\nResponsibilities Respond to customer enquiries via phone, email, and chat in a timely and professional manner.\r\nTroubleshoot and resolve client concerns, including escalating complex problems to higher team members.\r\nProvide reliable and useful information about our products and services.\r\nUse customer relationship management (CRM) software to handle customer contacts and issues.\r\nCollaborate with internal departments to address customer issues and enhance the overall customer experience.\r\nBenefits Medical, dental, vision, and 401(k) match.\r\nOpportunities for training, growth, and professional advancement.\r\nChoose between morning or afternoon shifts to fit your schedule.\r\nCollaborative and supportive environment with a team of seasoned customer service representatives.\r\nLatest tools and technologies to help you succeed in your role.\r\nExtensive vacation days, holidays, and personal time to recuperate.\r\nOpportunities for advancement in your career.\r\nRequirements 1+ years of customer service experience.\r\nA high school diploma or equivalent is necessary, with an associate or bachelor's degree recommended.\r\nExcellent communication, problem-solving, and time-management abilities.\r\nProficient with customer relationship management (CRM) tools and helpdesk platforms.\r\nAbility to work both independently and as part of a remote team.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:02:05.025Z","dateModified":"2026-04-09T09:02:05.025Z","hiringOrganization":{"@type":"Organization","name":"Puttshack Perks","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"907f68b6d4a72bd2e19c290f"},"url":"https://jobsearcher.com/jobs/907f68b6d4a72bd2e19c290f"}}