{"schemaVersion":"jobsearcher.job.v1","id":"9048430dd8c9e1ae7f35bfd4","url":"https://jobsearcher.com/jobs/9048430dd8c9e1ae7f35bfd4","canonicalUrl":"https://jobsearcher.com/jobs/9048430dd8c9e1ae7f35bfd4","title":"Application Support Engineer","description":"Iris's client, a large Auditing Services organization, is currently searching for a strong for Application Support Engineer.Job title: Application Support EngineerLocation: Montvale, NJDuration: 24 monthsSkills: Application support, Azure, Microsoft Application. Only w2, No C2CJob Description: Responsibilities:Lead Manager for an application portfolio, owning end to end Application Support and Operations for both traditional and AI native/agentic applications, ensuring timely and accurate ticket triage, troubleshooting, and resolution for Multi agent workflows (triage, diagnosis, remediation, communications)Drive adoption and operationalization of Agentic Operations, including AI assisted triage, diagnostics, self healing actions, and automated communications, ensuring alignment with enterprise controls and reliability standardsContinuously improve support operations by driving: Increased automation and self healing, Proactive monitoring and anomaly detection, Strong documentation, and AI augmented knowledge managementMaintain strong communication and coordination across business stakeholders, engineering, SRE, platform, MSFT, vendor teams on Azure performance, AI service stability, observability, release management, and change coordinationAct with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environmentQualifications:Minimum five years of recent experience in application support, production operations, or technical service management; minimum three years of recent experience in leadership or manager roleBachelor’s degree from an accredited college or university in computer science, Information Systems, or a related field is requiredStrong understanding of Microsoft Azure architecture, monitoring, and operational tooling, including support for AI enabled services such as ASE platform, Azure functions, Azure SQL, .Net, IIS/Windows based environmentsDemonstrated ability to operate and scale AI assisted support models, balancing automation with human oversightExcellent written and verbal communication skills, with the ability to translate complex technical and AI related issues for executive and business audiencesPractical knowledge of ServiceNow, Application Insights, and ITIL based processes","company":"Iris Software","rawCompany":"iris software","city":"Montvale","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-06-26T12:01:09.009Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"Iris's client, a large Auditing Services organization, is currently searching for a strong for Application Support Engineer.Job title: Application Support EngineerLocation: Montvale, NJDuration: 24 monthsSkills: Application support, Azure, Microsoft Application. Only w2, No C2CJob Description: Responsibilities:Lead Manager for an application portfolio, owning end to end Application Support and Operations for both traditional and AI native/agentic applications, ensuring timely and accurate ticket triage, troubleshooting, and resolution for Multi agent workflows (triage, diagnosis, remediation, communications)Drive adoption and operationalization of Agentic Operations, including AI assisted triage, diagnostics, self healing actions, and automated communications, ensuring alignment with enterprise controls and reliability standardsContinuously improve support operations by driving: Increased automation and self healing, Proactive monitoring and anomaly detection, Strong documentation, and AI augmented knowledge managementMaintain strong communication and coordination across business stakeholders, engineering, SRE, platform, MSFT, vendor teams on Azure performance, AI service stability, observability, release management, and change coordinationAct with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environmentQualifications:Minimum five years of recent experience in application support, production operations, or technical service management; minimum three years of recent experience in leadership or manager roleBachelor’s degree from an accredited college or university in computer science, Information Systems, or a related field is requiredStrong understanding of Microsoft Azure architecture, monitoring, and operational tooling, including support for AI enabled services such as ASE platform, Azure functions, Azure SQL, .Net, IIS/Windows based environmentsDemonstrated ability to operate and scale AI assisted support models, balancing automation with human oversightExcellent written and verbal communication skills, with the ability to translate complex technical and AI related issues for executive and business audiencesPractical knowledge of ServiceNow, Application Insights, and ITIL based processes","datePosted":"2026-06-26T12:01:09.009Z","dateModified":"2026-06-26T12:01:09.009Z","hiringOrganization":{"@type":"Organization","name":"Iris Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Montvale","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9048430dd8c9e1ae7f35bfd4"},"url":"https://jobsearcher.com/jobs/9048430dd8c9e1ae7f35bfd4"}}