{"schemaVersion":"jobsearcher.job.v1","id":"904651e3fe4e82dec062b0cc","url":"https://jobsearcher.com/jobs/904651e3fe4e82dec062b0cc","canonicalUrl":"https://jobsearcher.com/jobs/904651e3fe4e82dec062b0cc","title":"Shift Leader","description":"We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Competencies: Great Focus: Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills and Qualifications: Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferred Responsibilities: Team Environment: Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Operational Excellence: Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability: Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. #J-18808-Ljbffr","company":"Workstream","rawCompany":"workstream","city":"Old Bridge","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-07-28T04:04:00.073Z","occupations":[{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"35-3023.00","title":"Fast Food and Counter Workers","slug":"fast-food-and-counter-workers"},{"code":"35-3023.01","title":"Baristas","slug":"baristas"}],"industries":[{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722515","title":"Snack and Nonalcoholic Beverage Bars","slug":"snack-and-nonalcoholic-beverage-bars"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Leader","description":"We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Competencies: Great Focus: Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills and Qualifications: Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferred Responsibilities: Team Environment: Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Operational Excellence: Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability: Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. #J-18808-Ljbffr","datePosted":"2026-07-28T04:04:00.073Z","dateModified":"2026-07-28T04:04:00.073Z","hiringOrganization":{"@type":"Organization","name":"Workstream","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Old Bridge","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"904651e3fe4e82dec062b0cc"},"url":"https://jobsearcher.com/jobs/904651e3fe4e82dec062b0cc"}}