{"schemaVersion":"jobsearcher.job.v1","id":"903dfd47debab503ff54d418","url":"https://jobsearcher.com/jobs/903dfd47debab503ff54d418","canonicalUrl":"https://jobsearcher.com/jobs/903dfd47debab503ff54d418","title":"Manager Implementation Ops (System & Tools)","description":"Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.\n\nWhile traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.\n\nWe give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.\n\nHelp our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.\n\nUse your problem-solving skills to shape the way others see Paylocity. Launch your career with us!\n\nIn-Office: This is a 100% in-office role based at our Meridian, ID, Rochester, NY, or Schaumburg, IL locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.\n\nPosition Overview\nThe Manager Implementation Ops will provide leadership, coaching, training and mentoring to PRC’s to ensure all critical aspects of Web Pay Products are set up accurately meet the client’s expectations within the specific Service Level agreement. The Manager will provide feedback to the Consultants on areas of improvement and to identify areas of success. The manager will be instrumental assisting the PRC team by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The manager must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.\n\nPrimary Responsibilities\nThe below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities\nto perform the essential functions.\nEnsure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, but not limited to, handling unresolved and escalated client issues with prompt and courteous service\nManage the day-to-day activities of the Implementation support staff by providing leadership, coaching and mentoring\nWork with other areas of the organization to ensure consistency in all policies and procedures\nWork with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps\nDevelop and implement employee motivation activities and incentives\nHandle disciplinary issues as necessary\nResponsibility for interviewing and hiring candidates\nProvide positive and constructive feedback to employees while balancing ownership and continuous improvement\nDevelop and motivate team members to reach departmental goals\nWorks with the Department Director to plan and schedule resources\n\nEducation and Experience\n2 years Management Experience. Experience in team development and workflow processa matrix environment is a plus\nBachelor’s Degree preferred in applicable focus area or equivalent combination of education and experience\nStrong mathematical ability and aptitude to learn the payroll software application\nExperience in team development and workflow process- a matrix environment is a plus\nExcellent troubleshooting ability in order to handle clients’ payroll issues\nAbility to multi-task\nExcellent listening and communication skills – 100% client satisfaction is our #1 priority\nAbility to work in a fast-paced, high stress environment\nKnowledge of Microsoft Office, especially Microsoft Excel\nProject Management and/or Change Management a plus\nKnowledge of Access, SQL or Crystal Reports a plus\n\nPreferred Skills\nBusiness Application of AI & Machine Learning:\nExperience using AI/ML tools to enhance implementation workflows, predict client needs, and improve service delivery. Familiarity with intelligent automation in client onboarding or support processes is a strong plus.\nProduct and IT Roadmapping:\nUnderstanding of how implementation aligns with broader product and IT strategies. Ability to interpret and support roadmap initiatives, ensuring implementation teams are prepared for upcoming product changes or technology rollouts.\nExperience with AI-driven platforms or analytics tools to support decision-making.\nFamiliarity with agile methodologies and cross-functional collaboration in tech-driven environments.\nStrategic thinking with a focus on innovation and operational excellence.\nPhysical requirements\nAbility to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.\nUse of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously\n\nPaylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.\n\nWe embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.\n\nWe comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.\n\nThe base pay range for this position is $989,000 - $140,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here.\nopens in a new tab\nThis information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.\nopens in a new tab","company":"Paylocity","rawCompany":"paylocity","city":"Chester","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:26:15.215Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager Implementation Ops (System & Tools)","description":"Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.\n\nWhile traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.\n\nWe give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.\n\nHelp our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.\n\nUse your problem-solving skills to shape the way others see Paylocity. Launch your career with us!\n\nIn-Office: This is a 100% in-office role based at our Meridian, ID, Rochester, NY, or Schaumburg, IL locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.\n\nPosition Overview\nThe Manager Implementation Ops will provide leadership, coaching, training and mentoring to PRC’s to ensure all critical aspects of Web Pay Products are set up accurately meet the client’s expectations within the specific Service Level agreement. The Manager will provide feedback to the Consultants on areas of improvement and to identify areas of success. The manager will be instrumental assisting the PRC team by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The manager must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.\n\nPrimary Responsibilities\nThe below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities\nto perform the essential functions.\nEnsure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, but not limited to, handling unresolved and escalated client issues with prompt and courteous service\nManage the day-to-day activities of the Implementation support staff by providing leadership, coaching and mentoring\nWork with other areas of the organization to ensure consistency in all policies and procedures\nWork with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps\nDevelop and implement employee motivation activities and incentives\nHandle disciplinary issues as necessary\nResponsibility for interviewing and hiring candidates\nProvide positive and constructive feedback to employees while balancing ownership and continuous improvement\nDevelop and motivate team members to reach departmental goals\nWorks with the Department Director to plan and schedule resources\n\nEducation and Experience\n2 years Management Experience. Experience in team development and workflow processa matrix environment is a plus\nBachelor’s Degree preferred in applicable focus area or equivalent combination of education and experience\nStrong mathematical ability and aptitude to learn the payroll software application\nExperience in team development and workflow process- a matrix environment is a plus\nExcellent troubleshooting ability in order to handle clients’ payroll issues\nAbility to multi-task\nExcellent listening and communication skills – 100% client satisfaction is our #1 priority\nAbility to work in a fast-paced, high stress environment\nKnowledge of Microsoft Office, especially Microsoft Excel\nProject Management and/or Change Management a plus\nKnowledge of Access, SQL or Crystal Reports a plus\n\nPreferred Skills\nBusiness Application of AI & Machine Learning:\nExperience using AI/ML tools to enhance implementation workflows, predict client needs, and improve service delivery. Familiarity with intelligent automation in client onboarding or support processes is a strong plus.\nProduct and IT Roadmapping:\nUnderstanding of how implementation aligns with broader product and IT strategies. Ability to interpret and support roadmap initiatives, ensuring implementation teams are prepared for upcoming product changes or technology rollouts.\nExperience with AI-driven platforms or analytics tools to support decision-making.\nFamiliarity with agile methodologies and cross-functional collaboration in tech-driven environments.\nStrategic thinking with a focus on innovation and operational excellence.\nPhysical requirements\nAbility to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.\nUse of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously\n\nPaylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.\n\nWe embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.\n\nWe comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.\n\nThe base pay range for this position is $989,000 - $140,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here.\nopens in a new tab\nThis information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.\nopens in a new tab","datePosted":"2026-04-12T21:26:15.215Z","dateModified":"2026-04-12T21:26:15.215Z","hiringOrganization":{"@type":"Organization","name":"Paylocity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chester","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"903dfd47debab503ff54d418"},"url":"https://jobsearcher.com/jobs/903dfd47debab503ff54d418"}}