Part Time Studio Host- Westside Provisions

As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings.Reports To: Studio DirectorPrimary Duties:Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growthExemplifies hospitalityProactively looks for opportunities to exceed clients’ expectationsClient Service OperationsAnswers the studio phone and messaging system to schedule appointments, answer client questions, and provide general informationLeads client check-in and check-out processes, including educating about the brand, products, and next stepsAddresses clients by name and seeks to build a warm professional relationship with themSeeks client feedback and funnels it to the appropriate partyWorks with the esthetics staff to ensure timeliness of appointmentsWorks with management and the esthetics team to resolve any issues decisively and effectively.Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.Follow up with clients to generate return visits and assist with scheduling, product needs, etc.Studio OperationsWorks to fill available appointment slots by proactively contacting clientsPackages store retail for client purchasesMaintains cleanliness and orderliness of the studioAssists with inventory managementAssists with studio reportingAssists with laundry, trash, and other studio maintenanceFollows all applicable regulations and lawsJob Qualifications:1+ years in customer service/hospitalityPassion for skincareClient-first mentalityDetail orientedPersonable and professional demeanorExcellent written and verbal communication skillsAbility to multi-task and maintain a calm demeanorStrong organizational skillsetTeam playerMaintain client and studio confidentialityAbility to commuteLocation:1198 Howell Mill Rd, Bldg B Ste 200Atlanta, GA 30318Schedule:Monday: 1:00PM-9:00PMTuesday: 1:00PM-9:00PMWednesday: OffThursday: OffFriday: OffSaturday: OffSunday: 8:00AM-5:00PMAdditional hours may be available for pick-up at Atlanta-area Faced studios.