{"schemaVersion":"jobsearcher.job.v1","id":"9031c24aacaa79fb773f43ee","url":"https://jobsearcher.com/jobs/9031c24aacaa79fb773f43ee","canonicalUrl":"https://jobsearcher.com/jobs/9031c24aacaa79fb773f43ee","title":"Software Support Specialist","description":"Are you a problem-solver ready to help improve industrial operations?\nWe're looking for a Software Support Specialist who can understand complex technical systems and support customers through installing, configuring, and troubleshooting HanAra's industrial software. This is a hands-on, customer-facing role. You'll install solutions, resolve technical issues, and support process industry leaders across power generation, district energy, water/wastewater, oil & gas, and manufacturing.\nFor HanAra, it is about solutions and people. We focus on our ability to connect innovative solutions with expertise and customer care. To better help our customers and the process industry, we are looking for new members to join our team. If you believe in helping the process industry improve operations through technology and data, please apply.\nResponsibilities\nInstalling solutions: Deploying HanAra's software at customer sites (typically remotely) and providing the necessary engineering services to get systems up and running\nManaging installed solutions: Maintaining an accurate record of solutions deployed at customer sites, tracking software versions and update statuses, and managing reported issues through to resolution\nResolving issues: Providing onsite and offsite technical support, troubleshooting problems, and following up with customers to ensure successful resolution\nDocumenting expertise: Improving technical documentation and sharing product knowledge to support customers and internal teams\nImproving the product: Partnering with product development and engineering teams to enhance solutions based on user and customer feedback\nSupporting sales: Working with the sales department to provide technical expertise during the pre-sales process and connecting the sales department with the customers during engineering engagements\nSkills and Qualifications\nSelf-directed learner who can master complex technical concepts independently\nNatural problem-solver who can diagnose and resolve technical issues efficiently\nEffective communicator who can translate complex technical concepts into clear, practical guidance for customers\nTechnically grounded professional with experience in software project implementation and installation, network administration (Windows), and SQL database management\nIndustrial systems specialist with SCADA/DCS/HMI/PLC knowledge and experience configuring plant data interfaces such as OPC, Modbus, or BACnet\nWhat We Offer\nCompensation: $65,000 - $80,000\nLocation: In Person-Austin, TX US\nTime Off: 5+ weeks of paid time off and holidays\nHealthcare: Medical, dental, and vision plans, plus FSA/HSA access\nRetirement: 401(k) with company match\nParental Leave: Paid parental leave and adoption assistance\nAdditional Protection: Group life and personal accident insurance\nAbout HanAra Software\nWe develop advanced analytics solutions that help process industry leaders optimize operations through data-driven insights. Our customers include power generation, district energy, water/wastewater, oil & gas, and manufacturing operations looking to improve efficiency, reduce downtime, and enhance safety through data management and predictive analytics.\nWe're a growing company where your technical expertise and problem-solving skills will directly impact both our customers' operations and our company's growth.\nHanAra Software Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, creed, disability, marital status, personal appearance, gender identity or expression, veteran or disability status, or any other classification protected by federal, state.\nJob Type: Full-time\nPay: $65,000.00 - $80,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nVision insurance\nWork Location: In person","company":"Hanarasoftware","rawCompany":"hanarasoftware","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:59:05.584Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Specialist","description":"Are you a problem-solver ready to help improve industrial operations?\nWe're looking for a Software Support Specialist who can understand complex technical systems and support customers through installing, configuring, and troubleshooting HanAra's industrial software. This is a hands-on, customer-facing role. You'll install solutions, resolve technical issues, and support process industry leaders across power generation, district energy, water/wastewater, oil & gas, and manufacturing.\nFor HanAra, it is about solutions and people. We focus on our ability to connect innovative solutions with expertise and customer care. To better help our customers and the process industry, we are looking for new members to join our team. If you believe in helping the process industry improve operations through technology and data, please apply.\nResponsibilities\nInstalling solutions: Deploying HanAra's software at customer sites (typically remotely) and providing the necessary engineering services to get systems up and running\nManaging installed solutions: Maintaining an accurate record of solutions deployed at customer sites, tracking software versions and update statuses, and managing reported issues through to resolution\nResolving issues: Providing onsite and offsite technical support, troubleshooting problems, and following up with customers to ensure successful resolution\nDocumenting expertise: Improving technical documentation and sharing product knowledge to support customers and internal teams\nImproving the product: Partnering with product development and engineering teams to enhance solutions based on user and customer feedback\nSupporting sales: Working with the sales department to provide technical expertise during the pre-sales process and connecting the sales department with the customers during engineering engagements\nSkills and Qualifications\nSelf-directed learner who can master complex technical concepts independently\nNatural problem-solver who can diagnose and resolve technical issues efficiently\nEffective communicator who can translate complex technical concepts into clear, practical guidance for customers\nTechnically grounded professional with experience in software project implementation and installation, network administration (Windows), and SQL database management\nIndustrial systems specialist with SCADA/DCS/HMI/PLC knowledge and experience configuring plant data interfaces such as OPC, Modbus, or BACnet\nWhat We Offer\nCompensation: $65,000 - $80,000\nLocation: In Person-Austin, TX US\nTime Off: 5+ weeks of paid time off and holidays\nHealthcare: Medical, dental, and vision plans, plus FSA/HSA access\nRetirement: 401(k) with company match\nParental Leave: Paid parental leave and adoption assistance\nAdditional Protection: Group life and personal accident insurance\nAbout HanAra Software\nWe develop advanced analytics solutions that help process industry leaders optimize operations through data-driven insights. Our customers include power generation, district energy, water/wastewater, oil & gas, and manufacturing operations looking to improve efficiency, reduce downtime, and enhance safety through data management and predictive analytics.\nWe're a growing company where your technical expertise and problem-solving skills will directly impact both our customers' operations and our company's growth.\nHanAra Software Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, creed, disability, marital status, personal appearance, gender identity or expression, veteran or disability status, or any other classification protected by federal, state.\nJob Type: Full-time\nPay: $65,000.00 - $80,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nVision insurance\nWork Location: In person","datePosted":"2026-08-07T10:59:05.584Z","dateModified":"2026-08-07T10:59:05.584Z","hiringOrganization":{"@type":"Organization","name":"Hanarasoftware","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9031c24aacaa79fb773f43ee"},"url":"https://jobsearcher.com/jobs/9031c24aacaa79fb773f43ee"}}