{"schemaVersion":"jobsearcher.job.v1","id":"8feffef576bc28771707d7ea","url":"https://jobsearcher.com/jobs/8feffef576bc28771707d7ea","canonicalUrl":"https://jobsearcher.com/jobs/8feffef576bc28771707d7ea","title":"Experienced Level 1 Computer Support Technician","description":"Company Description Solve iT is a managed IT and cybersecurity provider that helps small businesses reduce downtime and risk with reliable support. The team offers 24/7 monitoring, helpdesk services, security and compliance solutions, and telecom and cloud infrastructure support, all delivered with transparent, flat-rate pricing. Clients can fully outsource IT or use a co-managed model to extend their internal teams with expert assistance. Solve iT maintains the same high service standard for every client, focusing on measurable improvements in security posture and system reliability. The company operates local offices in Charlotte, NC and Easton, PA and emphasizes fast response times, clear communication, and practical, non-alarmist guidance.Role Description The Experienced Computer Support Technician is a full-time, on-site role based in Charlotte, NC. This role focuses on providing front-line technical support for end users, including diagnosing and resolving issues related to workstations, printers, peripherals, and basic network connectivity. The technician will handle support tickets, perform routine computer maintenance, assist with hardware setups and moves, and escalate more complex issues when needed. Daily responsibilities include documenting work performed, following established troubleshooting procedures, and contributing to a positive, customer-centered support experience. The technician will collaborate with other team members to ensure timely resolution of incidents and adherence to security and compliance standards.QualificationsFoundational Technical Support skills, including responding to user issues, managing tickets, and providing clear, professional communication.Printer Support experience, covering installation, configuration, basic repair, and connectivity troubleshooting for office printers and multifunction devices.Hardware Support capabilities, including diagnosing and replacing components, setting up new workstations, and supporting peripherals such as monitors and docking stations.Computer Maintenance skills, including operating system updates, basic software installations, performance checks, and routine preventive tasks.Troubleshooting abilities for common Windows desktop issues, network connectivity problems, and user account or access-related errors.Strong customer service orientation, with the ability to explain technical concepts in straightforward language and maintain professionalism under pressure.Experience with ticketing systems and remote support tools; familiarity with Microsoft 365 environments is beneficial.Relevant certification such as CompTIA A+, or equivalent hands-on experience in an IT helpdesk or support environment.Ability to work on-site in Charlotte, NC, manage multiple tasks, and follow security and data protection best practices.","company":"Solve It","rawCompany":"solve it","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-09-02T08:18:44.709Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Experienced Level 1 Computer Support Technician","description":"Company Description Solve iT is a managed IT and cybersecurity provider that helps small businesses reduce downtime and risk with reliable support. The team offers 24/7 monitoring, helpdesk services, security and compliance solutions, and telecom and cloud infrastructure support, all delivered with transparent, flat-rate pricing. Clients can fully outsource IT or use a co-managed model to extend their internal teams with expert assistance. Solve iT maintains the same high service standard for every client, focusing on measurable improvements in security posture and system reliability. The company operates local offices in Charlotte, NC and Easton, PA and emphasizes fast response times, clear communication, and practical, non-alarmist guidance.Role Description The Experienced Computer Support Technician is a full-time, on-site role based in Charlotte, NC. This role focuses on providing front-line technical support for end users, including diagnosing and resolving issues related to workstations, printers, peripherals, and basic network connectivity. The technician will handle support tickets, perform routine computer maintenance, assist with hardware setups and moves, and escalate more complex issues when needed. Daily responsibilities include documenting work performed, following established troubleshooting procedures, and contributing to a positive, customer-centered support experience. The technician will collaborate with other team members to ensure timely resolution of incidents and adherence to security and compliance standards.QualificationsFoundational Technical Support skills, including responding to user issues, managing tickets, and providing clear, professional communication.Printer Support experience, covering installation, configuration, basic repair, and connectivity troubleshooting for office printers and multifunction devices.Hardware Support capabilities, including diagnosing and replacing components, setting up new workstations, and supporting peripherals such as monitors and docking stations.Computer Maintenance skills, including operating system updates, basic software installations, performance checks, and routine preventive tasks.Troubleshooting abilities for common Windows desktop issues, network connectivity problems, and user account or access-related errors.Strong customer service orientation, with the ability to explain technical concepts in straightforward language and maintain professionalism under pressure.Experience with ticketing systems and remote support tools; familiarity with Microsoft 365 environments is beneficial.Relevant certification such as CompTIA A+, or equivalent hands-on experience in an IT helpdesk or support environment.Ability to work on-site in Charlotte, NC, manage multiple tasks, and follow security and data protection best practices.","datePosted":"2026-09-02T08:18:44.709Z","dateModified":"2026-09-02T08:18:44.709Z","hiringOrganization":{"@type":"Organization","name":"Solve It","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8feffef576bc28771707d7ea"},"url":"https://jobsearcher.com/jobs/8feffef576bc28771707d7ea"}}