Health Information Specialist

As a Health Information Specialist at Thomas Eye Group, you will be responsible for researching, investigating, retrieving, and assimilating health information to support patient care while ensuring HIPAA compliance. You will interact professionally with patients, insurance providers, medical staff, and coworkers, maintaining detailed and accurate records in our EMR system. This role requires excellent communication and multitasking skills to answer queries, resolve concerns, and provide exceptional customer service. Key Responsibilities: Manage and process medical records requests (legal, disability, continuation of care) within 30 days. Index and maintain medical records, answer phone calls, and perform quality assurance checks. Accurately enter patient demographic and insurance information into the EMR system. Assist patients with the Patient Portal and manage system updates. Handle requests for insurance, billing, prescription refills, and other patient inquiries. Participate in training, associate, and organizational meetings. Qualifications: Education: High School Diploma required. Experience: At least 1 year in a medical practice setting. Skills: Knowledge of Medicare, Medicaid, commercial insurance, and EMR systems. Strong organizational skills with attention to detail. Ability to maintain patient confidentiality in line with HIPAA guidelines. Proficiency with MS Word, Excel, and Internet platforms. Excellent interpersonal and problem-solving skills. Core Competencies: Results-oriented with the ability to meet deadlines and handle multiple tasks. A collaborative team player who can work independently when needed. Strong initiative, dependability, and adaptability.