{"schemaVersion":"jobsearcher.job.v1","id":"8fe9e8d5f195648f8e16fcb9","url":"https://jobsearcher.com/jobs/8fe9e8d5f195648f8e16fcb9","canonicalUrl":"https://jobsearcher.com/jobs/8fe9e8d5f195648f8e16fcb9","title":"Developer Support Associate","description":"Secure Every Identity, from AI to Human\n\nIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.\n\nThis is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.\n\nLocation:\n\nThis role is based in Chicago. We are looking for local candidates who are excited to work on a hybrid schedule. There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.\n\nThe Opportunity:\n\nAs a Developer Support Associate you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta.\n\nThe Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta’s Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better.\n\nThis role is geared for New Graduates, graduating between December 2025 and August 2026. Applicants must reside in Chicago.\n\nJob Duties and Responsibilities:\n\nSupport and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.\nBuild and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.\nWork as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.\nCollaborate with other departments in the company to achieve customer satisfaction.\n\nIdeal Skills:\n\nAbility to quickly context-switch between multiple complex work streams.\nInstinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.\nCustomer-obsessed attitude — a customer advocate, always going the extra mile.\nTeam player with solid cross-team communication skills.\nTechnical Domain Focus: Knowledge of software development fundamentals and common architectures.\nKnowledge of HTTP, encryption, basic security concepts.\nKnowledge of one or more authentication or authorization concepts such as SSO or MFA.\nSome proficiency in at least one programming language, ideally JavaScript.\nThere is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.\nGraduating between December 2025 - August 2026 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience.\n\nLI-Hybrid\n\nP-1369_3544748\n\nBelow is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.\n\nThe annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$79,000—$79,000 USD\n\nThe Okta Experience\n\nSupporting Your Well-Being\nDriving Social Impact\nDeveloping Talent and Fostering Connection + Community\n\nWe are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.\n\nOkta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.\n\nIf reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.\n\nNotice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please\nOkta\nThe foundation for secure connections between people and technology\n\nOkta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.","company":"Okta","rawCompany":"okta","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-09-15T09:54:16.235Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Developer Support Associate","description":"Secure Every Identity, from AI to Human\n\nIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.\n\nThis is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.\n\nLocation:\n\nThis role is based in Chicago. We are looking for local candidates who are excited to work on a hybrid schedule. There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.\n\nThe Opportunity:\n\nAs a Developer Support Associate you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta.\n\nThe Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta’s Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better.\n\nThis role is geared for New Graduates, graduating between December 2025 and August 2026. Applicants must reside in Chicago.\n\nJob Duties and Responsibilities:\n\nSupport and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.\nBuild and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.\nWork as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.\nCollaborate with other departments in the company to achieve customer satisfaction.\n\nIdeal Skills:\n\nAbility to quickly context-switch between multiple complex work streams.\nInstinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.\nCustomer-obsessed attitude — a customer advocate, always going the extra mile.\nTeam player with solid cross-team communication skills.\nTechnical Domain Focus: Knowledge of software development fundamentals and common architectures.\nKnowledge of HTTP, encryption, basic security concepts.\nKnowledge of one or more authentication or authorization concepts such as SSO or MFA.\nSome proficiency in at least one programming language, ideally JavaScript.\nThere is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.\nGraduating between December 2025 - August 2026 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience.\n\nLI-Hybrid\n\nP-1369_3544748\n\nBelow is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.\n\nThe annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$79,000—$79,000 USD\n\nThe Okta Experience\n\nSupporting Your Well-Being\nDriving Social Impact\nDeveloping Talent and Fostering Connection + Community\n\nWe are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.\n\nOkta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.\n\nIf reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.\n\nNotice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please\nOkta\nThe foundation for secure connections between people and technology\n\nOkta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.","datePosted":"2026-09-15T09:54:16.235Z","dateModified":"2026-09-15T09:54:16.235Z","hiringOrganization":{"@type":"Organization","name":"Okta","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8fe9e8d5f195648f8e16fcb9"},"url":"https://jobsearcher.com/jobs/8fe9e8d5f195648f8e16fcb9"}}