{"schemaVersion":"jobsearcher.job.v1","id":"8fdf91e1bdc4e4d1eb95ebd2","url":"https://jobsearcher.com/jobs/8fdf91e1bdc4e4d1eb95ebd2","canonicalUrl":"https://jobsearcher.com/jobs/8fdf91e1bdc4e4d1eb95ebd2","title":"Customer Service Coordinator","description":"Purpose: Provide support to the Customer Service Representatives by assisting with customer correspondence, order processing, inventory tracking, and administrative coordination within a corrugated packaging manufacturing environment. This role also provides backup receptionist support by directing incoming calls and welcoming guests, clients, and vendors.\nReports to: Customer Service Supervisor\nEssential Duties & Responsibilities:\nProcess customer orders, quotations, revisions, and reorders accurately in ERP/order entry systems.\nAssist Customer Service Representatives with entering orders and communicating and coordinating with scheduling, estimating, design, and shipping departments to meet customer requirements and delivery timelines.\nMonitor order status and proactively communicate updates, delays, or changes to customers and internal teams.\nMaintain accurate customer records, estimates, purchase orders, and inventory data.\nRespond promptly to customer inquiries regarding products, lead times, shipments, invoices, and service issues.\nAssist sales team with customer support, sample requests, and documentation.\nResolve customer concerns professionally and escalate issues when necessary.\nReview purchase orders and verify specifications, quantities, pricing, and delivery instructions.\nCoordinate with inventory and shipping personnel regarding shipments and delivery schedules.\nAssist Customer Service Team with new projects.\nBackup Receptionist Duties\nProvide backup front desk coverage during breaks, absences, or high-volume periods.\nAnswer and direct incoming phone calls professionally and efficiently.\nGreet visitors, customers, vendors, and delivery personnel.\nManage incoming and outgoing mail, packages, and office correspondence.\nMaintain lobby and reception area organization.\nAssist with conference room scheduling and general office support tasks.\nQualifications:\nHigh school diploma or equivalent required; associate degree preferred.\n2+ years of customer service or administrative experience in manufacturing, packaging, or industrial environments preferred.\nExperience in corrugated packaging, printing, or production scheduling is a plus.\nStrong computer skills including Microsoft Office and ERP/order entry systems.\nExcellent communication, organizational, and multitasking abilities.\nAbility to work effectively in a fast-paced manufacturing environment\nBatavia Container offers a competitive benefits package which includes the following:\nMedical\nDental\nVison\nLife Insurance\n401(k) company match\nPaid Time Off (PTO)","company":"Batavia Container","rawCompany":"batavia container","city":"Batavia","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-07-08T03:14:13.199Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"}],"industries":[{"code":"322211","title":"Corrugated and Solid Fiber Box Manufacturing","slug":"corrugated-and-solid-fiber-box-manufacturing"},{"code":"322212","title":"Folding Paperboard Box Manufacturing","slug":"folding-paperboard-box-manufacturing"},{"code":"322219","title":"Other Paperboard Container Manufacturing","slug":"other-paperboard-container-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Coordinator","description":"Purpose: Provide support to the Customer Service Representatives by assisting with customer correspondence, order processing, inventory tracking, and administrative coordination within a corrugated packaging manufacturing environment. This role also provides backup receptionist support by directing incoming calls and welcoming guests, clients, and vendors.\nReports to: Customer Service Supervisor\nEssential Duties & Responsibilities:\nProcess customer orders, quotations, revisions, and reorders accurately in ERP/order entry systems.\nAssist Customer Service Representatives with entering orders and communicating and coordinating with scheduling, estimating, design, and shipping departments to meet customer requirements and delivery timelines.\nMonitor order status and proactively communicate updates, delays, or changes to customers and internal teams.\nMaintain accurate customer records, estimates, purchase orders, and inventory data.\nRespond promptly to customer inquiries regarding products, lead times, shipments, invoices, and service issues.\nAssist sales team with customer support, sample requests, and documentation.\nResolve customer concerns professionally and escalate issues when necessary.\nReview purchase orders and verify specifications, quantities, pricing, and delivery instructions.\nCoordinate with inventory and shipping personnel regarding shipments and delivery schedules.\nAssist Customer Service Team with new projects.\nBackup Receptionist Duties\nProvide backup front desk coverage during breaks, absences, or high-volume periods.\nAnswer and direct incoming phone calls professionally and efficiently.\nGreet visitors, customers, vendors, and delivery personnel.\nManage incoming and outgoing mail, packages, and office correspondence.\nMaintain lobby and reception area organization.\nAssist with conference room scheduling and general office support tasks.\nQualifications:\nHigh school diploma or equivalent required; associate degree preferred.\n2+ years of customer service or administrative experience in manufacturing, packaging, or industrial environments preferred.\nExperience in corrugated packaging, printing, or production scheduling is a plus.\nStrong computer skills including Microsoft Office and ERP/order entry systems.\nExcellent communication, organizational, and multitasking abilities.\nAbility to work effectively in a fast-paced manufacturing environment\nBatavia Container offers a competitive benefits package which includes the following:\nMedical\nDental\nVison\nLife Insurance\n401(k) company match\nPaid Time Off (PTO)","datePosted":"2026-07-08T03:14:13.199Z","dateModified":"2026-07-08T03:14:13.199Z","hiringOrganization":{"@type":"Organization","name":"Batavia Container","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Batavia","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8fdf91e1bdc4e4d1eb95ebd2"},"url":"https://jobsearcher.com/jobs/8fdf91e1bdc4e4d1eb95ebd2"}}