{"schemaVersion":"jobsearcher.job.v1","id":"8fdf1b60f608506fdfe42c2b","url":"https://jobsearcher.com/jobs/8fdf1b60f608506fdfe42c2b","canonicalUrl":"https://jobsearcher.com/jobs/8fdf1b60f608506fdfe42c2b","title":"Desktop Support Technician","description":"Desktop Support Technician (White-Glove Support)\nLocation: Plano, TX\nDuration: 12+ Month Contract\nPay Rate: Up to $26/hour\nAre you passionate about providing exceptional customer service while solving technical issues? We're seeking a Desktop Support Technician to deliver white-glove IT support in a professional enterprise environment. This is a hands-on role supporting end users with hardware, software, and workstation issues while ensuring a seamless technology experience.\nIf you enjoy working directly with users, troubleshooting desktop issues, and delivering outstanding customer service, we'd love to hear from you.\nResponsibilities\nProvide white-glove, onsite desktop support to end users in a corporate environment\nTroubleshoot and resolve Windows hardware, software, and peripheral issues\nInstall, configure, and support desktops, laptops, monitors, printers, and other IT equipment\nRespond to and resolve support tickets while meeting service level expectations\nAssist with device deployments, imaging, upgrades, and workstation setup\nSupport Active Directory account administration, password resets, and user access requests\nDocument incidents, resolutions, and technical procedures within the ticketing system\nCollaborate with other IT teams to resolve complex technical issues\nDeliver a professional, customer-focused support experience with excellent communication\nRequired Qualifications\n1+ years of Desktop Support, Help Desk, or IT Support experience\nStrong troubleshooting skills for Windows PCs, laptops, and common hardware peripherals\nExperience supporting Microsoft Windows and Microsoft Office applications\nFamiliarity with ticketing systems and IT support best practices\nBasic understanding of networking concepts and connectivity troubleshooting\nExcellent communication, interpersonal, and customer service skills\nStrong organizational skills with attention to detail\nAbility to prioritize multiple support requests in a fast-paced environment\nPreferred Qualifications\nExperience working in an enterprise IT environment\nFamiliarity with Active Directory, device imaging, and endpoint deployment\nExperience supporting Microsoft 365 environments\nKnowledge of ITIL or IT service management processes\nWhy Join Us?\n12+ month contract with long-term project stability\nCompetitive pay up to $26/hour\nOpportunity to work in a professional enterprise environment\nGain experience supporting modern desktop technologies\nCollaborative team with opportunities to expand your technical skills\nKeywords: Desktop Support Technician, Desktop Support, IT Support, Help Desk, Technical Support, White-Glove Support, Windows 11, Windows 10, Microsoft 365, Active Directory, Desktop Deployment, PC Support, Hardware Support, Software Support, Device Imaging, Ticketing Systems, Enterprise IT, End User Support, Plano, TX Jobs, IT Jobs Texas\nPay: $24.00 - $26.00 per hour\nWork Location: In person","company":"Pomeroy Technologies","rawCompany":"pomeroy technologies","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:24:57.505Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Technician","description":"Desktop Support Technician (White-Glove Support)\nLocation: Plano, TX\nDuration: 12+ Month Contract\nPay Rate: Up to $26/hour\nAre you passionate about providing exceptional customer service while solving technical issues? We're seeking a Desktop Support Technician to deliver white-glove IT support in a professional enterprise environment. This is a hands-on role supporting end users with hardware, software, and workstation issues while ensuring a seamless technology experience.\nIf you enjoy working directly with users, troubleshooting desktop issues, and delivering outstanding customer service, we'd love to hear from you.\nResponsibilities\nProvide white-glove, onsite desktop support to end users in a corporate environment\nTroubleshoot and resolve Windows hardware, software, and peripheral issues\nInstall, configure, and support desktops, laptops, monitors, printers, and other IT equipment\nRespond to and resolve support tickets while meeting service level expectations\nAssist with device deployments, imaging, upgrades, and workstation setup\nSupport Active Directory account administration, password resets, and user access requests\nDocument incidents, resolutions, and technical procedures within the ticketing system\nCollaborate with other IT teams to resolve complex technical issues\nDeliver a professional, customer-focused support experience with excellent communication\nRequired Qualifications\n1+ years of Desktop Support, Help Desk, or IT Support experience\nStrong troubleshooting skills for Windows PCs, laptops, and common hardware peripherals\nExperience supporting Microsoft Windows and Microsoft Office applications\nFamiliarity with ticketing systems and IT support best practices\nBasic understanding of networking concepts and connectivity troubleshooting\nExcellent communication, interpersonal, and customer service skills\nStrong organizational skills with attention to detail\nAbility to prioritize multiple support requests in a fast-paced environment\nPreferred Qualifications\nExperience working in an enterprise IT environment\nFamiliarity with Active Directory, device imaging, and endpoint deployment\nExperience supporting Microsoft 365 environments\nKnowledge of ITIL or IT service management processes\nWhy Join Us?\n12+ month contract with long-term project stability\nCompetitive pay up to $26/hour\nOpportunity to work in a professional enterprise environment\nGain experience supporting modern desktop technologies\nCollaborative team with opportunities to expand your technical skills\nKeywords: Desktop Support Technician, Desktop Support, IT Support, Help Desk, Technical Support, White-Glove Support, Windows 11, Windows 10, Microsoft 365, Active Directory, Desktop Deployment, PC Support, Hardware Support, Software Support, Device Imaging, Ticketing Systems, Enterprise IT, End User Support, Plano, TX Jobs, IT Jobs Texas\nPay: $24.00 - $26.00 per hour\nWork Location: In person","datePosted":"2026-08-06T16:24:57.505Z","dateModified":"2026-08-06T16:24:57.505Z","hiringOrganization":{"@type":"Organization","name":"Pomeroy Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8fdf1b60f608506fdfe42c2b"},"url":"https://jobsearcher.com/jobs/8fdf1b60f608506fdfe42c2b"}}