Table Games Supervisor (Swing Shift)

Full Time | ClintonGeneral DescriptionUnder the direct supervision of the Manager, the Supervisor ensures customer service and supervises personnel working in their respective areas. He/she preserves the integrity of the games by providing close oversight of employees and customers. He/she provides a pleasant and professional environment for customers and employees. The Supervisor performs additional duties as assigned.ResponsibilitiesHelps establish Rules and Procedures for all current and new gamesUnderstands, respectfully enforces and follows the Table Games Policies and Procedures.Supervises dealers and all other support personnel to insure proper performance of dutiesMaintains visual presence of all games in his/her area as much as possible, watching for proper dealing procedure and proper pays by the dealer, monitoring all players being aware of deviation from standard play or unusual betting patterns.Renders impartial decisions when a problem and/or error occurs, making sure that if the error was our fault, that the decision will reward the players with compensation in some form (i.e. cash back, comps, etc). If a decision becomes difficult to make, supervisor must use all available means to render a fair decision, i.e. dealer information, player information, tape reviews, etc. Rule of Thumb; In most cases it is always best to "err" on the side of the player, making sure that they are compensatedInforms Manager when a customer is dissatisfied with a decision. Gets necessary information from the dissatisfied customer thus allowing the Manager to follow-up with the customers concernsSettles all Player disputes in a professional and courteous mannerContinually observes games in progress for possible irregularities in player or dealer conduct/policy/procedureMaintains current knowledge of all barred personsMaintains awareness of special events and promotions and communicates this information to employees and patronsMeets new customers and greets returning players. Makes every effort to learn players names. Makes every effort to get players included in games, suggesting alternative games if first choice is not availableMust be alert to the possibility of new gamesStarts new games and informs the dealer that he/she is needed for this new gameMakes sure that all players have ashtrays, drink holders, etc. when neededMust be able to deal all games according to established policy and procedureLogs in all new and broken games on a daily shift table cardResponsible for opening and closing games as well as making fills and credits when necessaryMust keep track of daily table cards to ensure accuracyMaintains proper information of player buy-ins for Title 31 ComplianceInforms Manager of any deviation for standard dealing proceduresRelays any information regarding daily business to incoming Supervisor at shift change and/or breakMonitors all employees making sure they are in compliance with Lucky Star's dealing policies paying extra attention to "new" employeesContinually reviews all existing dealers by use of personal observations to increase skill levelDoes not approach dealers but makes observations known to ManagerMaintains a congenial and professional personality, always upbeat and personableMust be able to teach and promote all new games to prospective playersMeets attendance guidelines of the job and adheres to regulatory, departmental and casino policies and proceduresAttends all required meetings and trainingPerforms additional duties as assignedQualificationsHigh school diploma or equivalent or minimum of 3 years gaming and/or hospitality employment with a minimum of 2 years dealing experienceExtensive knowledge of all Class III card gamesDealing and training experience of all varieties of all new gamesMust work any time of day or night in smoky, crowded, noisy environmentMust be able to stand for 100% of shiftMust be able to work harmoniously with othersMust pass a pre-employment drug test, fingerprint and background checkMust maintain valid Cheyenne and Arapaho Gaming LicenseX/TwitterThis field is for validation purposes and should be left unchanged.The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.