{"schemaVersion":"jobsearcher.job.v1","id":"8f93dd0e051cdc9aa4cfb42e","url":"https://jobsearcher.com/jobs/8f93dd0e051cdc9aa4cfb42e","canonicalUrl":"https://jobsearcher.com/jobs/8f93dd0e051cdc9aa4cfb42e","title":"Operations Support Coordinator","description":"About EnterSource\n\nEnterSource is a technology-driven solutions provider focused on delivering innovative connectivity and customer experience solutions to communities and businesses. Our mission is to simplify complex processes, empower our clients with reliable service, and build relationships that last. We’re a growing company that values teamwork, integrity, and customer-first service.\n\nPosition Summary\n\nThe Operations Support Coordinator plays a key role in ensuring that EnterSource’s customers receive exceptional service and support. This position is responsible for coordinating communication between customers, internal teams, and field operations, managing service requests, and ensuring issues are resolved efficiently. The ideal candidate is highly organized, customer-oriented, and thrives in a fast-paced environment.\n\nKey Responsibilities\nServe as the primary point of contact for customer inquiries, service requests, and issue escalations.\nManage customer communications via phone, email, and ticketing systems with professionalism and empathy.\nCoordinate with field technicians and internal departments to ensure timely scheduling and resolution of customer issues.\nMaintain detailed records of customer interactions and service activities in CRM systems.\nMonitor support tickets to ensure SLAs (Service Level Agreements) are met and follow up as needed.\nAssist in onboarding new customers and ensuring a smooth transition from installation to active service.\nIdentify recurring issues and work with the operations and technical teams to develop long-term solutions.\nProvide feedback and insights from customer interactions to help improve products, services, and processes.\nSupport the development of customer service procedures, policies, and training materials.\nParticipate in ongoing professional development and team meetings to enhance the customer experience.\nQualifications\nRequired:\nHigh school diploma or equivalent; associate’s or bachelor’s degree preferred.\n2+ years of experience in customer support, coordination, or administrative roles (telecom or service industry experience a plus).\nStrong communication, problem-solving, and organizational skills.\nProficiency in Microsoft Office Suite, CRM systems (e.g., HubSpot, Salesforce), and ticket management platforms.\nAbility to multitask and remain calm under pressure in a dynamic environment.\nStrong attention to detail and commitment to delivering high-quality service.\nPreferred:\nExperience in scheduling field operations or coordinating service teams.\nFamiliarity with telecommunications, internet, or utility service workflows.\nBilingual (English/Spanish) communication skills.\nWhat We Offer\nCompetitive salary and performance-based incentives.\nComprehensive health, dental, and vision insurance.\nPaid time off, holidays, and flexible scheduling options.\nOpportunities for professional growth and advancement within a fast-growing company.\nA collaborative, supportive work environment where your ideas are valued.\nEmployment is contingent on the successful completion of a pre-employment screen, including a drug test and an acceptable driving record.\nEqual Employment Opportunity: We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Employment with EnterSource is at-will and either party can terminate the relationship at any time with or without cause and with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. This is a safety sensitive position. EnterSource is a drug-free workplace.","company":"Entersource","rawCompany":"entersource","city":"Murfreesboro","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-08-06T00:50:37.512Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Support Coordinator","description":"About EnterSource\n\nEnterSource is a technology-driven solutions provider focused on delivering innovative connectivity and customer experience solutions to communities and businesses. Our mission is to simplify complex processes, empower our clients with reliable service, and build relationships that last. We’re a growing company that values teamwork, integrity, and customer-first service.\n\nPosition Summary\n\nThe Operations Support Coordinator plays a key role in ensuring that EnterSource’s customers receive exceptional service and support. This position is responsible for coordinating communication between customers, internal teams, and field operations, managing service requests, and ensuring issues are resolved efficiently. The ideal candidate is highly organized, customer-oriented, and thrives in a fast-paced environment.\n\nKey Responsibilities\nServe as the primary point of contact for customer inquiries, service requests, and issue escalations.\nManage customer communications via phone, email, and ticketing systems with professionalism and empathy.\nCoordinate with field technicians and internal departments to ensure timely scheduling and resolution of customer issues.\nMaintain detailed records of customer interactions and service activities in CRM systems.\nMonitor support tickets to ensure SLAs (Service Level Agreements) are met and follow up as needed.\nAssist in onboarding new customers and ensuring a smooth transition from installation to active service.\nIdentify recurring issues and work with the operations and technical teams to develop long-term solutions.\nProvide feedback and insights from customer interactions to help improve products, services, and processes.\nSupport the development of customer service procedures, policies, and training materials.\nParticipate in ongoing professional development and team meetings to enhance the customer experience.\nQualifications\nRequired:\nHigh school diploma or equivalent; associate’s or bachelor’s degree preferred.\n2+ years of experience in customer support, coordination, or administrative roles (telecom or service industry experience a plus).\nStrong communication, problem-solving, and organizational skills.\nProficiency in Microsoft Office Suite, CRM systems (e.g., HubSpot, Salesforce), and ticket management platforms.\nAbility to multitask and remain calm under pressure in a dynamic environment.\nStrong attention to detail and commitment to delivering high-quality service.\nPreferred:\nExperience in scheduling field operations or coordinating service teams.\nFamiliarity with telecommunications, internet, or utility service workflows.\nBilingual (English/Spanish) communication skills.\nWhat We Offer\nCompetitive salary and performance-based incentives.\nComprehensive health, dental, and vision insurance.\nPaid time off, holidays, and flexible scheduling options.\nOpportunities for professional growth and advancement within a fast-growing company.\nA collaborative, supportive work environment where your ideas are valued.\nEmployment is contingent on the successful completion of a pre-employment screen, including a drug test and an acceptable driving record.\nEqual Employment Opportunity: We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Employment with EnterSource is at-will and either party can terminate the relationship at any time with or without cause and with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. This is a safety sensitive position. EnterSource is a drug-free workplace.","datePosted":"2026-08-06T00:50:37.512Z","dateModified":"2026-08-06T00:50:37.512Z","hiringOrganization":{"@type":"Organization","name":"Entersource","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Murfreesboro","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8f93dd0e051cdc9aa4cfb42e"},"url":"https://jobsearcher.com/jobs/8f93dd0e051cdc9aa4cfb42e"}}