{"schemaVersion":"jobsearcher.job.v1","id":"8f9398bfbf06d87e3919b5f8","url":"https://jobsearcher.com/jobs/8f9398bfbf06d87e3919b5f8","canonicalUrl":"https://jobsearcher.com/jobs/8f9398bfbf06d87e3919b5f8","title":"Customer Experience Intern","description":"eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.\r\nWhat Your Impact Will Be\r\nWork closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.\r\nProvide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.\r\nIdentify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.\r\nParticipate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.\r\nExperiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.\r\nSupport Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.\r\nParticipate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.\r\nParticipate in functional and technical design sessions.\r\nGather end-user requirements for data pipelines, reporting, and operational improvements.\r\nUse various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.\r\nWhat We Are Looking For\r\nProficient in SQL\r\nExperience with AWS Quicksight, Microsoft Power BI, Tableau, and others.\r\nExperience with Python and other programming languages\r\nExperience with AWS or Azure cloud-hosted applications\r\nExperience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.\r\nExperience with version control and functional testing\r\nExperience with SQL Server, Postgres and Oracle\r\nExperience creating technical documentation\r\nSome prior experience with the education sector through internships\r\nWhat Will Help You Stand Out\r\nCuriosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience\r\nInterest in support operations, incident management, and continuous process improvement\r\nStrong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights\r\nInterest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination\r\nAttention to detail and strong verbal and written communication skills\r\nAbility to work collaboratively and independently\r\nPursuing a BA/BS degree in Computer Science or a related field\r\nPay rate: $22.00 - $25.00 USD per hour\r\nJ-18808-Ljbffr","company":"Harris Computer","rawCompany":"harris computer","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:38:13.222Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Intern","description":"eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.\r\nWhat Your Impact Will Be\r\nWork closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.\r\nProvide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.\r\nIdentify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.\r\nParticipate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.\r\nExperiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.\r\nSupport Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.\r\nParticipate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.\r\nParticipate in functional and technical design sessions.\r\nGather end-user requirements for data pipelines, reporting, and operational improvements.\r\nUse various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.\r\nWhat We Are Looking For\r\nProficient in SQL\r\nExperience with AWS Quicksight, Microsoft Power BI, Tableau, and others.\r\nExperience with Python and other programming languages\r\nExperience with AWS or Azure cloud-hosted applications\r\nExperience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.\r\nExperience with version control and functional testing\r\nExperience with SQL Server, Postgres and Oracle\r\nExperience creating technical documentation\r\nSome prior experience with the education sector through internships\r\nWhat Will Help You Stand Out\r\nCuriosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience\r\nInterest in support operations, incident management, and continuous process improvement\r\nStrong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights\r\nInterest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination\r\nAttention to detail and strong verbal and written communication skills\r\nAbility to work collaboratively and independently\r\nPursuing a BA/BS degree in Computer Science or a related field\r\nPay rate: $22.00 - $25.00 USD per hour\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:38:13.222Z","dateModified":"2026-08-08T01:38:13.222Z","hiringOrganization":{"@type":"Organization","name":"Harris Computer","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8f9398bfbf06d87e3919b5f8"},"url":"https://jobsearcher.com/jobs/8f9398bfbf06d87e3919b5f8"}}