Coffee Shop General Manager (Chattanooga)

Overview:Trail Town Coffee, High Point's coffee shop located in the heart of Downtown Chattanooga, is seeking a dynamic and passionate individual to join our team as the Coffee Shop General Manager. If you have a love for coffee, a knack for leadership, and thrive in a fast-paced environment, we want to hear from you!Responsibilities:Managerial Responsibilities:- Oversee daily operations of Trail Town Coffee, including opening and closing procedures.- Manage a team of baristas, providing guidance, training, and support to ensure exceptional customer service.- Handle scheduling, payroll, and inventory management.- Maintain cleanliness and organization of the coffee shop.- Implement and uphold company policies and procedures.- Collaborate with management team to drive sales and meet financial targets.Barista Responsibilities:- Prepare and serve a variety of high-quality coffee beverages and food, ensuring consistency and excellence.- Provide friendly and efficient customer service, taking orders and processing transactions with accuracy.- Maintain a clean and organized workspace, including equipment maintenance and restocking supplies.- Uphold Trail Town Coffee's standards for product quality and presentation.- Engage with customers to enhance their experience and promote loyalty.Back of the House Responsibilities:- Receive and manage deliveries, ensuring proper storage and rotation of inventory.- Develop seasonal menu and new products.- Monitor and maintain equipment, troubleshooting issues as needed.Front of the House Responsibilities:- Greet customers with a warm and welcoming attitude.- Create a positive and inviting atmosphere for guests to relax and enjoy their coffee.- Assist customers with menu selections and provide recommendations.- Handle customer inquiries and resolve any issues or concerns in a timely manner.- Ability to sale rock climbing gear including shoes, harnesses, and hardware (or willing to learn about rock climbing and climbing gear sales).Qualifications:- Previous experience in coffee shop management and barista roles required.- Strong leadership skills with the ability to motivate and inspire a team.- Excellent communication and interpersonal abilities.- Attention to detail and a passion for delivering exceptional customer service.- Ability to multitask and thrive in a fast-paced environment.- Knowledge of rock climbing and rock-climbing gear sales would be AWESOME!Job Type: Full-timeSalary: $40,000-45,000 (not including tips)Benefits:- Health insurance 50/50 cost split- PTO Program- Employee discounts, and free gym membership to High Point Climbing And Fitness.- Opportunities for career growth and development