{"schemaVersion":"jobsearcher.job.v1","id":"8f7589bd8aa9c5bb00b26708","url":"https://jobsearcher.com/jobs/8f7589bd8aa9c5bb00b26708","canonicalUrl":"https://jobsearcher.com/jobs/8f7589bd8aa9c5bb00b26708","title":"Client Relationship Manager","description":"Description:\n\nDGA Security is looking for an experienced Client Relationship Manager to join our Account Management team. If you are looking for a company that will offer you the extensive training required to make an impact on our business, please read on.\nAs a member of our Account Management Team, you will support our existing clients through best-in-class customer service. You will engage with a wide range of high-end/high-risk clients, that include luxury retail, property management, art galleries and hospitality. You will focus on delivering exceptional service, driving client satisfaction, and identify growth opportunities through consultative engagement.\nDuties and Responsibilities\nRelationship Management (80%)\nManage and strengthen client relationships through regular engagement, including Quarterly and Annual Business Reviews based on account tier.\nNegotiate contract renewals, extensions, and pricing adjustments to support retention and long-term value.\nProactively drive client satisfaction and retention by addressing concerns, identifying risks, and managing the attrition and cancellation process.\nIdentify upselling and expansion opportunities within existing accounts and partner with Account Executives to execute growth strategies.\nAct as the primary client advocate, coordinating with sales, customer success, support, and product teams to ensure alignment and service excellence.\nLead client-facing initiatives including process improvements, legacy product conversions, and adoption of company tools and platforms.\nMaintain accurate account activity and follow-ups in Salesforce, ensuring clear communication of client needs and expectations across internal stakeholders.\nConduct on-site client visits within NYC and the surrounding metro area to support relationship development and service delivery.\nEscalations and Collections (20%)\nAct as an escalation resource for the Customer Care Team, addressing unresolved client challenges and ensuring timely, effective resolutions to maintain high satisfaction levels.\nAssist our Finance department on the final review of clients who are nearing suspension of service.\nOwnership of resolutions of client with escalated collections challenges.\nOwnership of client contacts throughout the collection process.\nRequirements:\n\nRequirements\nAt least 2 years of client-facing relationship management experience, with a background in sales and high-end customer service.\nProven ability to negotiate effectively with clients both in person, telephone and virtual platforms ensuring mutually beneficial outcomes.\nExceptional communication and interpersonal skills, paired with strong computer proficiency and meticulous attention to detail.\nThrives in a fast-paced environment, demonstrating the ability to multitask, think quickly and adapt to evolving challenges throughout the workday.\nExperienced in engaging with a diverse range of clients, from individual business owners to senior corporate executives.\nBachelor’s degree preferred.\nWhat's In It for You\nCompetitive compensation with referral commissions, performance-based bonus opportunities, and a comprehensive benefits package.\nJoin a team of experienced, driven professionals who are passionate about what they do.\nMake meaningful contributions to our products and company vision, with clear visibility and opportunities for career advancement.\nVibrant company culture that believes in working hard and celebrating together.\nWork from our conveniently located office in the heart of Hell’s Kitchen.\nBenefits and Perks\nComprehensive health insurance includes medical, dental and vision coverage.\n401(k) Retirement Savings Plan with Employer Match\nExclusive Corporate Discounts\nCommuter Benefits\nCompany Paid Life Insurance\nAnd much more!\nAbout Our Company\nDGA Security is a high-growth security technology company. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.\nFrom the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you would expect. However, DGA is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around.\nDGA Security is proud to offer a comprehensive total rewards package. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is between $60,000 and $65,000 dollars which represents our good faith and reasonable estimate of the starting salary range at the time of posting. The actual rate offered for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity\nDGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.","company":"Dga Security Systems","rawCompany":"dga security systems","city":"New York","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-07-15T15:04:43.457Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Relationship Manager","description":"Description:\n\nDGA Security is looking for an experienced Client Relationship Manager to join our Account Management team. If you are looking for a company that will offer you the extensive training required to make an impact on our business, please read on.\nAs a member of our Account Management Team, you will support our existing clients through best-in-class customer service. You will engage with a wide range of high-end/high-risk clients, that include luxury retail, property management, art galleries and hospitality. You will focus on delivering exceptional service, driving client satisfaction, and identify growth opportunities through consultative engagement.\nDuties and Responsibilities\nRelationship Management (80%)\nManage and strengthen client relationships through regular engagement, including Quarterly and Annual Business Reviews based on account tier.\nNegotiate contract renewals, extensions, and pricing adjustments to support retention and long-term value.\nProactively drive client satisfaction and retention by addressing concerns, identifying risks, and managing the attrition and cancellation process.\nIdentify upselling and expansion opportunities within existing accounts and partner with Account Executives to execute growth strategies.\nAct as the primary client advocate, coordinating with sales, customer success, support, and product teams to ensure alignment and service excellence.\nLead client-facing initiatives including process improvements, legacy product conversions, and adoption of company tools and platforms.\nMaintain accurate account activity and follow-ups in Salesforce, ensuring clear communication of client needs and expectations across internal stakeholders.\nConduct on-site client visits within NYC and the surrounding metro area to support relationship development and service delivery.\nEscalations and Collections (20%)\nAct as an escalation resource for the Customer Care Team, addressing unresolved client challenges and ensuring timely, effective resolutions to maintain high satisfaction levels.\nAssist our Finance department on the final review of clients who are nearing suspension of service.\nOwnership of resolutions of client with escalated collections challenges.\nOwnership of client contacts throughout the collection process.\nRequirements:\n\nRequirements\nAt least 2 years of client-facing relationship management experience, with a background in sales and high-end customer service.\nProven ability to negotiate effectively with clients both in person, telephone and virtual platforms ensuring mutually beneficial outcomes.\nExceptional communication and interpersonal skills, paired with strong computer proficiency and meticulous attention to detail.\nThrives in a fast-paced environment, demonstrating the ability to multitask, think quickly and adapt to evolving challenges throughout the workday.\nExperienced in engaging with a diverse range of clients, from individual business owners to senior corporate executives.\nBachelor’s degree preferred.\nWhat's In It for You\nCompetitive compensation with referral commissions, performance-based bonus opportunities, and a comprehensive benefits package.\nJoin a team of experienced, driven professionals who are passionate about what they do.\nMake meaningful contributions to our products and company vision, with clear visibility and opportunities for career advancement.\nVibrant company culture that believes in working hard and celebrating together.\nWork from our conveniently located office in the heart of Hell’s Kitchen.\nBenefits and Perks\nComprehensive health insurance includes medical, dental and vision coverage.\n401(k) Retirement Savings Plan with Employer Match\nExclusive Corporate Discounts\nCommuter Benefits\nCompany Paid Life Insurance\nAnd much more!\nAbout Our Company\nDGA Security is a high-growth security technology company. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.\nFrom the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you would expect. However, DGA is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around.\nDGA Security is proud to offer a comprehensive total rewards package. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is between $60,000 and $65,000 dollars which represents our good faith and reasonable estimate of the starting salary range at the time of posting. The actual rate offered for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity\nDGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.","datePosted":"2026-07-15T15:04:43.457Z","dateModified":"2026-07-15T15:04:43.457Z","hiringOrganization":{"@type":"Organization","name":"Dga Security Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8f7589bd8aa9c5bb00b26708"},"url":"https://jobsearcher.com/jobs/8f7589bd8aa9c5bb00b26708"}}