{"schemaVersion":"jobsearcher.job.v1","id":"8f6ceac4d59e8770869c1911","url":"https://jobsearcher.com/jobs/8f6ceac4d59e8770869c1911","canonicalUrl":"https://jobsearcher.com/jobs/8f6ceac4d59e8770869c1911","title":"Program Documentation Specialist","description":"Summary/Objective\nAs a member of the ONE Product Services team, the Program Documentation Specialist position is responsible for creating Software Delivery Requirements to be executed by the Development team. This position plays a liaison role between the Product Designer, Development team and the Software Quality Assurance team to ensure excellence and accuracy for delivered products to the business and to partners. This role encompasses clear communication skills, verbally and as a written document. This person is a subject matter expert in creating documentation for enhancements, modifications, new programs, new packages, new partners, new brands and new memberships clearly and concisely to any internal business department.\n\nKey Responsibilities:\nProvides exceptional Subject Matter Expert (SME) level knowledge with an in-depth understanding of ONE product offerings, Back Office, business models, financial models and dependencies and how they interact with each other from Brand to Brand on the ONE Platform\nCreate and edit documentation to allow colleagues to deliver new programs, packages, certificates and memberships for Partner and Brand implementation\nCreate detailed JIRA tasks as it relates to ONE’s proprietary software as included and Referenced in Delivery Requirements\nProactive identification and prioritization of features and solutions for internal and external business needs\nKeen awareness of business objectives to drive the implementation and growth of multiple products and initiatives\nStrategically participate in delivering new initiatives, programs, packages and collaborates with colleagues on the best solutions\nWorks under pressure to submit delivery requirements and creation of JIRA tickets in a timely manner\nCreate Quality Assurance test cases based on new development requirements in delivery requirements per business needs\nParticipate in the execution of software quality control test cases at the UAT and Prod environments\nValidate successful deployment of Software enhancements and product roll out\nCreate repeatable process documentation for future job knowledge transfer\nAudit and review documents to guarantee they meet internal quality standards and accuracy\nParticipate and document issues found during Internal Acceptance Testing (IAT Internal Testing by the Business) for new Brands/Partners/Initiatives\nSupports Product Services team through complete deployment of programs, brands and partners as delivered from requirements submissions or program creation\nSupports Product Support Personnel for knowledge transfer and troubleshooting assistance\n\nKnowledge and Skills\nAdvanced skill level with MS Office (Word, Excel, Outlook, PowerPoint, Sharepoint, etc.)\nAnalytical mind to translate business needs into product delivery requirements\nFamiliarity with AI Documentation creation and techniques a plus\nExcellent verbal and written communication skills\nMeticulous organizational skills with attention to detail\nExcellent time management skills with a proven ability to meet deadlines\nAbility to function well in a high-paced and at times stressful environment\nCurrent applied knowledge of software integration, credit card processors and travel related products and processes including but not limited to, Cruise Line business, Hotels, Resorts, Car Rentals, passenger flight and retail ecommerce supplier a plus\n\nEducation and Experience:\nBachelor's Degree or a combination of education and experience\n2 years Instructional or Technical documentation design\nAI experience with documentation creation a plus\nFamiliarity with Atlassian JIRA\nSalesforce experience\nWorking knowledge of Power BI\nWorking understanding of travel industry standards\n\nPhysical Requirements:\nProlonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)\n\nWhat we offer:\n\nExclusive Team Member Travel Discounts\nAffordable Medical Insurance\n100% Employer Paid Dental and Vision Insurance\nHSA with Company Contribution\n401(k)\nBasic and Voluntary Life & AD&D\nPet Benefits\nFree Parking\nAmazing Culture!\n\nOffice Highlights – Scottsdale, AZ\n\nModern office design\nA fully equipped gym is available to all employees\nBasketball Court – Perfect way to take a break and recharge during the day!\n\nPhysical Requirements:\n\nProlonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)\n\n*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.","company":"Open Network Exchange","rawCompany":"open network exchange","city":"Scottsdale","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-04T23:26:57.984Z","occupations":[{"code":"27-3042.00","title":"Technical Writers","slug":"technical-writers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Documentation Specialist","description":"Summary/Objective\nAs a member of the ONE Product Services team, the Program Documentation Specialist position is responsible for creating Software Delivery Requirements to be executed by the Development team. This position plays a liaison role between the Product Designer, Development team and the Software Quality Assurance team to ensure excellence and accuracy for delivered products to the business and to partners. This role encompasses clear communication skills, verbally and as a written document. This person is a subject matter expert in creating documentation for enhancements, modifications, new programs, new packages, new partners, new brands and new memberships clearly and concisely to any internal business department.\n\nKey Responsibilities:\nProvides exceptional Subject Matter Expert (SME) level knowledge with an in-depth understanding of ONE product offerings, Back Office, business models, financial models and dependencies and how they interact with each other from Brand to Brand on the ONE Platform\nCreate and edit documentation to allow colleagues to deliver new programs, packages, certificates and memberships for Partner and Brand implementation\nCreate detailed JIRA tasks as it relates to ONE’s proprietary software as included and Referenced in Delivery Requirements\nProactive identification and prioritization of features and solutions for internal and external business needs\nKeen awareness of business objectives to drive the implementation and growth of multiple products and initiatives\nStrategically participate in delivering new initiatives, programs, packages and collaborates with colleagues on the best solutions\nWorks under pressure to submit delivery requirements and creation of JIRA tickets in a timely manner\nCreate Quality Assurance test cases based on new development requirements in delivery requirements per business needs\nParticipate in the execution of software quality control test cases at the UAT and Prod environments\nValidate successful deployment of Software enhancements and product roll out\nCreate repeatable process documentation for future job knowledge transfer\nAudit and review documents to guarantee they meet internal quality standards and accuracy\nParticipate and document issues found during Internal Acceptance Testing (IAT Internal Testing by the Business) for new Brands/Partners/Initiatives\nSupports Product Services team through complete deployment of programs, brands and partners as delivered from requirements submissions or program creation\nSupports Product Support Personnel for knowledge transfer and troubleshooting assistance\n\nKnowledge and Skills\nAdvanced skill level with MS Office (Word, Excel, Outlook, PowerPoint, Sharepoint, etc.)\nAnalytical mind to translate business needs into product delivery requirements\nFamiliarity with AI Documentation creation and techniques a plus\nExcellent verbal and written communication skills\nMeticulous organizational skills with attention to detail\nExcellent time management skills with a proven ability to meet deadlines\nAbility to function well in a high-paced and at times stressful environment\nCurrent applied knowledge of software integration, credit card processors and travel related products and processes including but not limited to, Cruise Line business, Hotels, Resorts, Car Rentals, passenger flight and retail ecommerce supplier a plus\n\nEducation and Experience:\nBachelor's Degree or a combination of education and experience\n2 years Instructional or Technical documentation design\nAI experience with documentation creation a plus\nFamiliarity with Atlassian JIRA\nSalesforce experience\nWorking knowledge of Power BI\nWorking understanding of travel industry standards\n\nPhysical Requirements:\nProlonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)\n\nWhat we offer:\n\nExclusive Team Member Travel Discounts\nAffordable Medical Insurance\n100% Employer Paid Dental and Vision Insurance\nHSA with Company Contribution\n401(k)\nBasic and Voluntary Life & AD&D\nPet Benefits\nFree Parking\nAmazing Culture!\n\nOffice Highlights – Scottsdale, AZ\n\nModern office design\nA fully equipped gym is available to all employees\nBasketball Court – Perfect way to take a break and recharge during the day!\n\nPhysical Requirements:\n\nProlonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)\n\n*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.","datePosted":"2026-08-04T23:26:57.984Z","dateModified":"2026-08-04T23:26:57.984Z","hiringOrganization":{"@type":"Organization","name":"Open Network Exchange","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Scottsdale","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8f6ceac4d59e8770869c1911"},"url":"https://jobsearcher.com/jobs/8f6ceac4d59e8770869c1911"}}