{"schemaVersion":"jobsearcher.job.v1","id":"8f414cc55e8a761c44e8a5fd","url":"https://jobsearcher.com/jobs/8f414cc55e8a761c44e8a5fd","canonicalUrl":"https://jobsearcher.com/jobs/8f414cc55e8a761c44e8a5fd","title":"Technical Support Analyst","description":"Kick-start your tech career supporting real automation solutions. As a Technical Support Analyst , you'll help customers troubleshoot DCMS systems, support go-live activities, and keep operations running smoothly from day one.\r\nProvide technical support and expertise for our DCMS solutions. This role is critical in ensuring successful deployment, operation, and ongoing support of DCMS systems, with a focus on software functionality and operational performance.\r\nThe Technical Support Analyst will work closely with customers across the Americas and collaborate directly with the Technical Support Lead, as well as the European headquarters to support customers globally. This position requires flexibility to travel up to 40%, both domestically and internationally, to assist with project commissioning, training, emergency on-site support, and customer onboarding efforts.\r\nWhat does Element Logic offer?\r\nInnovative and creative workplace in a growing business.\r\nFamily-first culture with a key focus on mental wellness.\r\nFlexibility is offered through a hybrid work approach for all roles that can be performed remotely.\r\nCareer development plans.\r\nMarket competitive wages, benefits including medical, dental and vision insurance, 401k, and HSA accounts.\r\nResponsibilities\r\nResponsibilities include but are not limited to\r\nServe as the first-level, primary support contact for DCMS systems in the Americas, with global responsibilities as needed.\r\nProvide direct remote troubleshooting for DCMS software, Controls SW, and basic electromechanical components.\r\nAct as a technical liaison between customers, project teams, and engineering resources.\r\nSupport commissioning, integration, and go-live activities for new projects, both remotely and on-site.\r\nMaintain comprehensive documentation of support cases, troubleshooting steps, and solutions within the Support ticketing system.\r\nCollaborate with Technical Support Lead & relevant product teams to escalate and resolve complex software & electromechanical issues.\r\nParticipate in DCMS and Controls SW training sessions, both locally and at specialized training facilities located within the Americas and Europe.\r\nBe available & participate in overnight and weekend on-call shifts, holidays, and work non-standard shifts based on client and Support team needs.\r\nTravel up to 40% of the year to customer sites for system commissioning, training, and on-site emergency troubleshooting as required.\r\nKeep VPN connections active for all DCMS clients.\r\nEnsure all work complies with company safety policies and customer requirements.\r\nDesired Skills And Experience\r\nYears of relevant experience: 0 - 2 years.\r\nEducation: High School Diploma.\r\nBasic knowledge of electromechanical troubleshooting is desirable.\r\nStrong troubleshooting techniques and procedures pertaining to technology.\r\nStrong customer service skills, with the ability to explain technical concepts to both technical and non-technical audiences.\r\nKnowledge in technology, robotics, and automation is a plus.\r\nExperience with Microsoft SQL Server is desirable.\r\nProficiency in multiple languages is a plus.\r\nValid driver's license and passport, and the ability to travel internationally. Flexible.\r\nAbility to work flexible hours, including overnights, weekends, and holidays, to accommodate a 24/7 support schedule.\r\nAttention to detail.\r\nService orientation.\r\nOrganized.\r\nMultitasking.\r\nAbility to solve problems using critical thinking.\r\nTeam player.\r\nElement Logic is seeking highly motivated, diverse, and talented professionals to join our team. We are looking for individuals who are passionate about new technology, intralogistics and automation. You will be a great fit if you describe yourself as somebody who is flexible, open-minded, and willing to consider new ideas. You enjoy a fast-changing organization and can adapt to changing circumstances.\r\nPhysical Demands\r\nThe majority of the time the work will be performed at a desk, working on a computer and phone. Troubleshooting and training often require prolonged periods of computer use. While working on-site, the person may need to stand or walk for prolonged periods of time as part of system commissioning and troubleshooting activities. Work may be performed in varying environmental conditions, including extreme temperatures, dust, noise, and poor lighting. The role may require lifting and carrying up to 51 pounds at times, as well as being comfortable working at heights. Ability to wear Personal Protective Equipment (PPE) while on site as required by client site or local regulations.\r\nLocation\r\nMelbourne, FL (Hybrid: This position requires regular onsite work at the office during standard business hours M-F and periodic business travel as needed)\r\nStart date\r\nTo be agreed upon\r\nForm of contract\r\nPermanent employment\r\nEqual Employment Opportunity Statement\r\nWe offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.\r\nJ-18808-Ljbffr","company":"Element Logic","rawCompany":"element logic","city":"Florida","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-04-23T04:40:15.952Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst","description":"Kick-start your tech career supporting real automation solutions. As a Technical Support Analyst , you'll help customers troubleshoot DCMS systems, support go-live activities, and keep operations running smoothly from day one.\r\nProvide technical support and expertise for our DCMS solutions. This role is critical in ensuring successful deployment, operation, and ongoing support of DCMS systems, with a focus on software functionality and operational performance.\r\nThe Technical Support Analyst will work closely with customers across the Americas and collaborate directly with the Technical Support Lead, as well as the European headquarters to support customers globally. This position requires flexibility to travel up to 40%, both domestically and internationally, to assist with project commissioning, training, emergency on-site support, and customer onboarding efforts.\r\nWhat does Element Logic offer?\r\nInnovative and creative workplace in a growing business.\r\nFamily-first culture with a key focus on mental wellness.\r\nFlexibility is offered through a hybrid work approach for all roles that can be performed remotely.\r\nCareer development plans.\r\nMarket competitive wages, benefits including medical, dental and vision insurance, 401k, and HSA accounts.\r\nResponsibilities\r\nResponsibilities include but are not limited to\r\nServe as the first-level, primary support contact for DCMS systems in the Americas, with global responsibilities as needed.\r\nProvide direct remote troubleshooting for DCMS software, Controls SW, and basic electromechanical components.\r\nAct as a technical liaison between customers, project teams, and engineering resources.\r\nSupport commissioning, integration, and go-live activities for new projects, both remotely and on-site.\r\nMaintain comprehensive documentation of support cases, troubleshooting steps, and solutions within the Support ticketing system.\r\nCollaborate with Technical Support Lead & relevant product teams to escalate and resolve complex software & electromechanical issues.\r\nParticipate in DCMS and Controls SW training sessions, both locally and at specialized training facilities located within the Americas and Europe.\r\nBe available & participate in overnight and weekend on-call shifts, holidays, and work non-standard shifts based on client and Support team needs.\r\nTravel up to 40% of the year to customer sites for system commissioning, training, and on-site emergency troubleshooting as required.\r\nKeep VPN connections active for all DCMS clients.\r\nEnsure all work complies with company safety policies and customer requirements.\r\nDesired Skills And Experience\r\nYears of relevant experience: 0 - 2 years.\r\nEducation: High School Diploma.\r\nBasic knowledge of electromechanical troubleshooting is desirable.\r\nStrong troubleshooting techniques and procedures pertaining to technology.\r\nStrong customer service skills, with the ability to explain technical concepts to both technical and non-technical audiences.\r\nKnowledge in technology, robotics, and automation is a plus.\r\nExperience with Microsoft SQL Server is desirable.\r\nProficiency in multiple languages is a plus.\r\nValid driver's license and passport, and the ability to travel internationally. Flexible.\r\nAbility to work flexible hours, including overnights, weekends, and holidays, to accommodate a 24/7 support schedule.\r\nAttention to detail.\r\nService orientation.\r\nOrganized.\r\nMultitasking.\r\nAbility to solve problems using critical thinking.\r\nTeam player.\r\nElement Logic is seeking highly motivated, diverse, and talented professionals to join our team. We are looking for individuals who are passionate about new technology, intralogistics and automation. You will be a great fit if you describe yourself as somebody who is flexible, open-minded, and willing to consider new ideas. You enjoy a fast-changing organization and can adapt to changing circumstances.\r\nPhysical Demands\r\nThe majority of the time the work will be performed at a desk, working on a computer and phone. Troubleshooting and training often require prolonged periods of computer use. While working on-site, the person may need to stand or walk for prolonged periods of time as part of system commissioning and troubleshooting activities. Work may be performed in varying environmental conditions, including extreme temperatures, dust, noise, and poor lighting. The role may require lifting and carrying up to 51 pounds at times, as well as being comfortable working at heights. Ability to wear Personal Protective Equipment (PPE) while on site as required by client site or local regulations.\r\nLocation\r\nMelbourne, FL (Hybrid: This position requires regular onsite work at the office during standard business hours M-F and periodic business travel as needed)\r\nStart date\r\nTo be agreed upon\r\nForm of contract\r\nPermanent employment\r\nEqual Employment Opportunity Statement\r\nWe offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.\r\nJ-18808-Ljbffr","datePosted":"2026-04-23T04:40:15.952Z","dateModified":"2026-04-23T04:40:15.952Z","hiringOrganization":{"@type":"Organization","name":"Element Logic","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Florida","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8f414cc55e8a761c44e8a5fd"},"url":"https://jobsearcher.com/jobs/8f414cc55e8a761c44e8a5fd"}}