{"schemaVersion":"jobsearcher.job.v1","id":"8f292a397f4ba1302e2fcf08","url":"https://jobsearcher.com/jobs/8f292a397f4ba1302e2fcf08","canonicalUrl":"https://jobsearcher.com/jobs/8f292a397f4ba1302e2fcf08","title":"Manager, Solution Enablement","description":"Title: Manager, Solution Enablement\n\nReporting to: VP, Solution Enablement\n\nLocation: This position can be based remotely within the US\n\nOpportunity\nThe Manager, Solution Enablement is responsible for ensuring the effective day-to-day delivery, adoption, and operational performance of our software solutions across assigned customer accounts. This role is accountable for workflow optimization, customer enablement, results with improvement documentation and continuous service improvement. Managers will partner closely with Customer Success Principals, Implementation, and Support teams to ensure customers achieve measurable outcomes and a consistent, high-quality service experience.\nInternal GW RhythmX Applications are due by Friday, July 10\nResponsibilities\nService Delivery Execution\nLead frontline service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education.\nEnsure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support.\nMonitor service performance metrics and proactively address gaps in adoption, utilization, and service quality.\nIdentify recurring customer issues and partner with internal teams to implement scalable solutions.\nCustomer Adoption & Workflow Enablement\nEnsure customers are effectively enabled to use the software within their operational workflows.\nDeliver workflow education, training, and best practices to drive adoption and utilization.\nIdentify adoption risks and implement improvement plans.\nDrive consistent execution of service delivery playbooks and standard operating procedures.\nCross-Functional Collaboration\nPartner with Solution Enablement Leadership Product to escalate systemic issues and improve product performance.\nProvide frontline customer insights to inform product enhancements and roadmap prioritization.\nParticipate in internal prioritization and operational review processes.\nPerformance Metrics\nCustomer adoption and utilization metrics\nResults with improvement documentation\nLogo Retention\nRequirements\n5–8 years of experience in customer success, service delivery, technical support, or client operations in a SaaS environment\nExperience managing enterprise or healthcare technology customers preferred\nStrong operational and organizational skills\nExcellent communication and leadership skills\nAbility to manage multiple priorities in a fast-paced environment\nAdhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations\n\nAbout GW RhythmX\n\nGW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.\nMost relevant press releases:\nPresbyterian Healthcare Services Expands Use of GW RhythmX to 200 Primary Care Clinicians in the First Full System Deployment of a Precision Care AI Platform - RhythmX AI\nGet Well, a leader in patient engagement software, and RhythmX AI, a leader in AI-powered precision care, will combine to form GW RhythmX to usher in the next generation of precision care\n\nAbout SymphonyAI Group\nSymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn.\nWhen it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $75,000 - $90,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.\nGW RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.\n\nXQUKbtL8DF","company":"Getwellnetwor","rawCompany":"getwellnetwor","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T16:25:51.399Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Solution Enablement","description":"Title: Manager, Solution Enablement\n\nReporting to: VP, Solution Enablement\n\nLocation: This position can be based remotely within the US\n\nOpportunity\nThe Manager, Solution Enablement is responsible for ensuring the effective day-to-day delivery, adoption, and operational performance of our software solutions across assigned customer accounts. This role is accountable for workflow optimization, customer enablement, results with improvement documentation and continuous service improvement. Managers will partner closely with Customer Success Principals, Implementation, and Support teams to ensure customers achieve measurable outcomes and a consistent, high-quality service experience.\nInternal GW RhythmX Applications are due by Friday, July 10\nResponsibilities\nService Delivery Execution\nLead frontline service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education.\nEnsure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support.\nMonitor service performance metrics and proactively address gaps in adoption, utilization, and service quality.\nIdentify recurring customer issues and partner with internal teams to implement scalable solutions.\nCustomer Adoption & Workflow Enablement\nEnsure customers are effectively enabled to use the software within their operational workflows.\nDeliver workflow education, training, and best practices to drive adoption and utilization.\nIdentify adoption risks and implement improvement plans.\nDrive consistent execution of service delivery playbooks and standard operating procedures.\nCross-Functional Collaboration\nPartner with Solution Enablement Leadership Product to escalate systemic issues and improve product performance.\nProvide frontline customer insights to inform product enhancements and roadmap prioritization.\nParticipate in internal prioritization and operational review processes.\nPerformance Metrics\nCustomer adoption and utilization metrics\nResults with improvement documentation\nLogo Retention\nRequirements\n5–8 years of experience in customer success, service delivery, technical support, or client operations in a SaaS environment\nExperience managing enterprise or healthcare technology customers preferred\nStrong operational and organizational skills\nExcellent communication and leadership skills\nAbility to manage multiple priorities in a fast-paced environment\nAdhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations\n\nAbout GW RhythmX\n\nGW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.\nMost relevant press releases:\nPresbyterian Healthcare Services Expands Use of GW RhythmX to 200 Primary Care Clinicians in the First Full System Deployment of a Precision Care AI Platform - RhythmX AI\nGet Well, a leader in patient engagement software, and RhythmX AI, a leader in AI-powered precision care, will combine to form GW RhythmX to usher in the next generation of precision care\n\nAbout SymphonyAI Group\nSymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn.\nWhen it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $75,000 - $90,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.\nGW RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.\n\nXQUKbtL8DF","datePosted":"2026-08-03T16:25:51.399Z","dateModified":"2026-08-03T16:25:51.399Z","hiringOrganization":{"@type":"Organization","name":"Getwellnetwor","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8f292a397f4ba1302e2fcf08"},"url":"https://jobsearcher.com/jobs/8f292a397f4ba1302e2fcf08"}}