Reel Service Technician I

Shimano North America Holding, Inc. is a global company that produces products for bicycling and fishing markets. Our fishing division produces and sells products under the Shimano, G. Loomis and Power Pro brands.We are seeking a Reel Service Technician I to join our team! At Shimano, we welcome your talent, innovation, and enthusiasm.We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more.Job SummaryThe Reel Technician I plays a vital role in repairing and maintaining high-quality reels for our customers. Communicate professionally with customers, management, and co-workers. Under the direction of the immediate supervisor, must meet or exceed repair quotas.Job LevelEntry LevelEssential Duties/ResponsibilitiesTroubleshoot fishing reels for repairs.Perform thorough maintenance on reels. Repair reels with quality and efficiency with minimal to no re-work.Meet or exceed reel repair quotas.Respond to emails and voicemails in a timely manner for same-day turnarounds.Maintain individual and departmental service levels and goals.Identify and provide feedback on any non-conformities of the product being serviced.Establish collaborative relationships with peers.Mandatory overtime and weekends when required by managementTravel when needed.Perform other duties as assigned by management.Job QualificationsKnowledge of AS400, JDE and Salesforce is preferred.Fishing experience preferred but not required.Mechanical skills required.Proficient in Microsoft OfficeAbility to work with small parts such as screws, gears and springs.Ability to read schematics.EducationHigh School or GED equivalentNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.