Patient Account Representative

Description Join a team where your attention to detail directly supports life-changing care. As a Patient Account Representative in our privately owned oncology clinic, you'll play a vital role behind the scenes-ensuring patients can focus on healing while you help navigate the financial side with accuracy, compassion, and professionalism. Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members. As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family. Job Summary: The Patient Account Representative is responsible for analyzing and investigating patient accounts to facilitate payment and resolution. Job Duties / Responsibilities:Review patient accounts to determine solutions for resolving outstanding balancesAnswer all patient phone calls professionally to help resolve any claim and/or billing questionsAble to organize and prioritize tasks to complete all work assigned in a timely mannerRoutinely monitors all high balance accounts to ensure follow up activityInforms departmental leadership of any insurance/patient related issues of importanceMaintains patient and clinic confidentiality and adheres to clinical standards, policies, & procedures.Performs all related duties as required by Insurance Representative Supervisor, Revenue Cycle Manager and Director of the Business Office. Requirements Required Skills/Abilities:Insurance and billing experienceKnowledge of billing policies and regulationsKnowledge of g4/Centricity, OnBase, AvailityKnowledge and experience with CPT, ICD-10-CM, HCPCS codes and EMR systemsKnowledge of medical terminology and medical oncology treatment courseAbility to adapt to changing billing requirements by CMSAbility to handle multiple and conflicting prioritiesAbility to work independently and collaboratively within a team environmentAbility to maintain good working relationshipsDemonstrates attention to detail Certifications/Licenses/Education/or Experience in a related field:1-2 years of relevant experience preferredHigh School Diploma or equivalent Physical Requirements: Sitting for prolonged periods of time at a desk.Computer use that requires visual acuity, typing, use of mouse/keyboard, and staring at a screen for extended periods of time.Occasionally lifting objects of up to 25 pounds such as files, office supplies, assisting patients when needed, etc.Walking and standing for continuous periods around the office or clinic as needed.Fine motor skills for tasks like typing, writing, handling small objects or equipment and materials. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.Safety Sensitive: In accordance with the Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.