{"schemaVersion":"jobsearcher.job.v1","id":"8ee76900a7616ec256be2523","url":"https://jobsearcher.com/jobs/8ee76900a7616ec256be2523","canonicalUrl":"https://jobsearcher.com/jobs/8ee76900a7616ec256be2523","title":"Systems Engineer","description":"Ingram Content Group (ICG) is hiring a Systems Engineer to support our IT Services team. The Systems Engineer provides technical leadership and administration for enterprise SaaS platforms including Atlassian and Zendesk solutions. Responsible for platform configuration, automation, integrations, governance, security, cloud initiatives, and continuous improvement efforts that enhance operational efficiency and business outcomes. This position will require 4 days in the office, candidates must be in or willing to relocate to the Nashville, TN region .\nWant to help explore and build new ways to deliver content to the world?\nAt Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.\nThe world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business,and enjoys working in a connected culture, we can’t wait to meet you!\nThe ideal candidate will have the following minimum qualifications: Associate degree in Computer Science or related field or directly related year for year work experience\n1+ year as a Systems Administrator or Network Engineer or similar title required\nWe have a preference for: Experience administering Atlassian Cloud products, including Jira, Jira Service Management, Confluence, Atlassian Guard, project settings, workflows, permissions, schemes, automation rules, and marketplace applications\nExperience administering Zendesk Support, Guide, Explore, or related Zendesk products, including user roles, groups, views, triggers, automations, macros, service channels, reporting, and knowledge base configuration\nKnowledge of IT Service Management practices and service desk operations, including incident, request, problem, change, asset, and knowledge management processes\nAbility to configure and optimize SaaS platform workflows, forms, queues, notifications, approval paths, dashboards, and reporting to support business and operational needs · Experience supporting identity, access, and governance activities for SaaS platforms, including SSO, SCIM/user provisioning, role-based permissions, access reviews, audit support, and data security practices\nWorking knowledge of APIs, webhooks, connectors, and integration patterns used to connect Atlassian, Zendesk, Microsoft 365, automation platforms, and other enterprise applications\nBasic understanding of scripting or automation tools such as PowerShell, Python, Jira Automation, Zendesk automations, Power Automate, or similar technologies\nKnowledge of reporting and analytics tools used to measure ticket volumes, service performance, workflow efficiency, SLA attainment, customer satisfaction, and operational trends\nAbility to evaluate, test, document, and implement platform changes while minimizing disruption and maintaining strong change-control practices\nFamiliarity with application lifecycle management, vendor coordination, licensing concepts, release management, and SaaS platform roadmap planning\nKnowledge of version control, documentation, and collaboration practices used in operating and supporting enterprise SaaS platforms\nAbility to translate business requirements into platform configuration, workflow design, reporting, documentation, and support processes\nAbility to work both independently and as part of a cross-functional team\nAbility to determine when to escape problems, risks, security concerns, or platform limitations as needed\nStrong interpersonal skills and the ability to collaborate with internal associates, technical teams, vendors, and business stakeholders\nThe System Engineer’s key responsibilities are: Manage user provisioning, deprovisioning, SSO integrations, access reviews, role-based permissions, and audit support activities for enterprise applications.\nTroubleshoots problems related to platform configuration and integrations resolving issues as assigned.\nKnowledge of ITIL principles and IT Service Management (ITSM) best practices, including incident, problem, change, request, and knowledge management processes.\nManages, participates, or performs tasks related to specific projects to implement new technology as assigned.\nEvaluate, implement, and optimize AI-powered capabilities, reporting solutions, and service.\nmanagement processes, and operational metrics to improve customer and employee experience.\nConfigures, integrates, deploys and tests platforms ensuring operational efficiencies.\nEstablishes and maintains best practices for SaaS platform administration, governance, security, and lifecycle management.\nMaintains consistent documentation for system configurations, installation and administration procedures.\nAdminister and govern enterprise SaaS platforms including Jira, Jira Service Management, Confluence, Atlassian Guard, Zendesk, and related applications, ensuring security, reliability, and compliance with company standards.\nInteracts regularly with intermediate and senior engineers to identify, build, and implement automation to drive greater efficiencies and standards.\nDesign, implement, and support automated workflows, integrations, APIs, and provisioning processes to improve operational efficiency and reduce manual effort across business systems.\nOrganizes priorities, escalates problems as needed and communicate effective with manager, co-workers and clients.\nConsults with Ingram associates, vendors, and trading partners to evaluate business opportunities related to our technology infrastructure.\nHiring Salary Range:$84,895-$107,643.This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data\nAdditional Information A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days\n401K match, Life and AD&D, Employee Assistanceprograms, Group Legal, & more\nWellness program with access toonsite gym and basketball court for associates\n\nEncouraged continued education with our tuition reimbursement program\nFinancial and in‑kind opportunities to engage with non-profits in your community Company match program for United Way donations\nVolunteer opportunities and in‑kind drives for non‑profits throughout the year\n\nTake breaks or brainstorm in our game room with ping pong & foosball\nCasual Dress Code & Flexible Schedules (per team)\nThe world is reading,and Ingram Content Group (\"Ingram\") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print‑on‑demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.\nJob Location\n#J-18808-Ljbffr","company":"Ingram Content Group","rawCompany":"ingram content group","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-24T03:15:31.132Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Engineer","description":"Ingram Content Group (ICG) is hiring a Systems Engineer to support our IT Services team. The Systems Engineer provides technical leadership and administration for enterprise SaaS platforms including Atlassian and Zendesk solutions. Responsible for platform configuration, automation, integrations, governance, security, cloud initiatives, and continuous improvement efforts that enhance operational efficiency and business outcomes. This position will require 4 days in the office, candidates must be in or willing to relocate to the Nashville, TN region .\nWant to help explore and build new ways to deliver content to the world?\nAt Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.\nThe world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business,and enjoys working in a connected culture, we can’t wait to meet you!\nThe ideal candidate will have the following minimum qualifications: Associate degree in Computer Science or related field or directly related year for year work experience\n1+ year as a Systems Administrator or Network Engineer or similar title required\nWe have a preference for: Experience administering Atlassian Cloud products, including Jira, Jira Service Management, Confluence, Atlassian Guard, project settings, workflows, permissions, schemes, automation rules, and marketplace applications\nExperience administering Zendesk Support, Guide, Explore, or related Zendesk products, including user roles, groups, views, triggers, automations, macros, service channels, reporting, and knowledge base configuration\nKnowledge of IT Service Management practices and service desk operations, including incident, request, problem, change, asset, and knowledge management processes\nAbility to configure and optimize SaaS platform workflows, forms, queues, notifications, approval paths, dashboards, and reporting to support business and operational needs · Experience supporting identity, access, and governance activities for SaaS platforms, including SSO, SCIM/user provisioning, role-based permissions, access reviews, audit support, and data security practices\nWorking knowledge of APIs, webhooks, connectors, and integration patterns used to connect Atlassian, Zendesk, Microsoft 365, automation platforms, and other enterprise applications\nBasic understanding of scripting or automation tools such as PowerShell, Python, Jira Automation, Zendesk automations, Power Automate, or similar technologies\nKnowledge of reporting and analytics tools used to measure ticket volumes, service performance, workflow efficiency, SLA attainment, customer satisfaction, and operational trends\nAbility to evaluate, test, document, and implement platform changes while minimizing disruption and maintaining strong change-control practices\nFamiliarity with application lifecycle management, vendor coordination, licensing concepts, release management, and SaaS platform roadmap planning\nKnowledge of version control, documentation, and collaboration practices used in operating and supporting enterprise SaaS platforms\nAbility to translate business requirements into platform configuration, workflow design, reporting, documentation, and support processes\nAbility to work both independently and as part of a cross-functional team\nAbility to determine when to escape problems, risks, security concerns, or platform limitations as needed\nStrong interpersonal skills and the ability to collaborate with internal associates, technical teams, vendors, and business stakeholders\nThe System Engineer’s key responsibilities are: Manage user provisioning, deprovisioning, SSO integrations, access reviews, role-based permissions, and audit support activities for enterprise applications.\nTroubleshoots problems related to platform configuration and integrations resolving issues as assigned.\nKnowledge of ITIL principles and IT Service Management (ITSM) best practices, including incident, problem, change, request, and knowledge management processes.\nManages, participates, or performs tasks related to specific projects to implement new technology as assigned.\nEvaluate, implement, and optimize AI-powered capabilities, reporting solutions, and service.\nmanagement processes, and operational metrics to improve customer and employee experience.\nConfigures, integrates, deploys and tests platforms ensuring operational efficiencies.\nEstablishes and maintains best practices for SaaS platform administration, governance, security, and lifecycle management.\nMaintains consistent documentation for system configurations, installation and administration procedures.\nAdminister and govern enterprise SaaS platforms including Jira, Jira Service Management, Confluence, Atlassian Guard, Zendesk, and related applications, ensuring security, reliability, and compliance with company standards.\nInteracts regularly with intermediate and senior engineers to identify, build, and implement automation to drive greater efficiencies and standards.\nDesign, implement, and support automated workflows, integrations, APIs, and provisioning processes to improve operational efficiency and reduce manual effort across business systems.\nOrganizes priorities, escalates problems as needed and communicate effective with manager, co-workers and clients.\nConsults with Ingram associates, vendors, and trading partners to evaluate business opportunities related to our technology infrastructure.\nHiring Salary Range:$84,895-$107,643.This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data\nAdditional Information A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days\n401K match, Life and AD&D, Employee Assistanceprograms, Group Legal, & more\nWellness program with access toonsite gym and basketball court for associates\n\nEncouraged continued education with our tuition reimbursement program\nFinancial and in‑kind opportunities to engage with non-profits in your community Company match program for United Way donations\nVolunteer opportunities and in‑kind drives for non‑profits throughout the year\n\nTake breaks or brainstorm in our game room with ping pong & foosball\nCasual Dress Code & Flexible Schedules (per team)\nThe world is reading,and Ingram Content Group (\"Ingram\") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print‑on‑demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.\nJob Location\n#J-18808-Ljbffr","datePosted":"2026-08-24T03:15:31.132Z","dateModified":"2026-08-24T03:15:31.132Z","hiringOrganization":{"@type":"Organization","name":"Ingram Content Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8ee76900a7616ec256be2523"},"url":"https://jobsearcher.com/jobs/8ee76900a7616ec256be2523"}}