{"schemaVersion":"jobsearcher.job.v1","id":"8eb702c5bac46fb62b04bc94","url":"https://jobsearcher.com/jobs/8eb702c5bac46fb62b04bc94","canonicalUrl":"https://jobsearcher.com/jobs/8eb702c5bac46fb62b04bc94","title":"Agentic AI Developer SME","description":"Agentic AI Developer – Enterprise Health & Citizen Support ModernizationJoin a mission-driven organization recognized as one of the greatest humanitarian programs ever created—serving millions of Americans in need every day. We are modernizing critical national services and transforming how the public interacts with government through next‐generation, AI-enabled customer experiences.We seek an experienced Agentic AI Developer to enhance enterprise customer service and Interactive Voice Response (IVR) systems using cutting‐edge AI technologies.You will design, build, and deploy intelligent conversational solutions that streamline complex workflows, elevate user experience, and improve service accessibility for the people who rely on these essential programs.Primary ResponsibilitiesDevelop Agentic AI capabilities to modernize IVR and contact center platformsBuild conversational agents with intent understanding, context retention, and multistep task executionIntegrate LLMs, NLP, speech technologies, and voice interfacesCreate APIs, microservices, and back‐end integrations connecting AI solutions to enterprise systemsDesign agent orchestration workflows and automated decisioningIntegrate with leading IVR/contact center platforms (e.g., Amazon Connect, Lex, Genesys Cloud)Optimize prompts, RAG pipelines, and agent workflowsCollaborate across engineering, architecture, and business teams to translate requirementsImplement security, privacy, authentication, and human‐in‐the‐loop mechanismsTest, evaluate, and improve AI performance, accuracy, reliability, and latencySupport Agile practices, CI/CD pipelines, documentation, and code reviewsEnsure compliance with federal security, accessibility, and related standardsBasic QualificationsBachelor's in a technical field and 12+ years of experience (or equivalent per contract)Strong software development skills (Python, JavaScript, Java, etc.)Experience building AI/ML or conversational AI applicationsFamiliarity with REST APIs, microservices, and enterprise integrationsUnderstanding of Agentic AI, orchestration, and workflow automationExperience with AWS, Azure, or GCPKnowledge of NLP, ASR, TTS, and conversational technologiesAgile development experienceStrong analytical and communication skillsAbility to meet federal background/suitability requirementsPreferred QualificationsExperience with LangChain, LangGraph, Semantic Kernel, or similar frameworksHands‐on IVR/contact center development (Amazon Connect, Genesys Cloud, Twilio, etc.)Experience with enterprise LLM platforms (AWS Bedrock, Azure AI, OpenAI APIs)Development of voice‐enabled AI agents and speech technologiesRAG, vector databases, semantic searchExperience with Lambda, API Gateway, Docker, Kubernetes, and serverless architecturesPrompt engineering, evaluation frameworks, guardrails, responsible AIIntegration with legacy federal systemsKnowledge of federal cybersecurity standards (NIST 800‐53, FISMA)Experience supporting civilian federal agenciesFamiliarity with Section 508 accessibility requirements","company":"Techperm","rawCompany":"techperm","city":"Calvert","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-11-03T15:02:36.118Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1254.00","title":"Web Developers","slug":"web-developers"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Agentic AI Developer SME","description":"Agentic AI Developer – Enterprise Health & Citizen Support ModernizationJoin a mission-driven organization recognized as one of the greatest humanitarian programs ever created—serving millions of Americans in need every day. We are modernizing critical national services and transforming how the public interacts with government through next‐generation, AI-enabled customer experiences.We seek an experienced Agentic AI Developer to enhance enterprise customer service and Interactive Voice Response (IVR) systems using cutting‐edge AI technologies.You will design, build, and deploy intelligent conversational solutions that streamline complex workflows, elevate user experience, and improve service accessibility for the people who rely on these essential programs.Primary ResponsibilitiesDevelop Agentic AI capabilities to modernize IVR and contact center platformsBuild conversational agents with intent understanding, context retention, and multistep task executionIntegrate LLMs, NLP, speech technologies, and voice interfacesCreate APIs, microservices, and back‐end integrations connecting AI solutions to enterprise systemsDesign agent orchestration workflows and automated decisioningIntegrate with leading IVR/contact center platforms (e.g., Amazon Connect, Lex, Genesys Cloud)Optimize prompts, RAG pipelines, and agent workflowsCollaborate across engineering, architecture, and business teams to translate requirementsImplement security, privacy, authentication, and human‐in‐the‐loop mechanismsTest, evaluate, and improve AI performance, accuracy, reliability, and latencySupport Agile practices, CI/CD pipelines, documentation, and code reviewsEnsure compliance with federal security, accessibility, and related standardsBasic QualificationsBachelor's in a technical field and 12+ years of experience (or equivalent per contract)Strong software development skills (Python, JavaScript, Java, etc.)Experience building AI/ML or conversational AI applicationsFamiliarity with REST APIs, microservices, and enterprise integrationsUnderstanding of Agentic AI, orchestration, and workflow automationExperience with AWS, Azure, or GCPKnowledge of NLP, ASR, TTS, and conversational technologiesAgile development experienceStrong analytical and communication skillsAbility to meet federal background/suitability requirementsPreferred QualificationsExperience with LangChain, LangGraph, Semantic Kernel, or similar frameworksHands‐on IVR/contact center development (Amazon Connect, Genesys Cloud, Twilio, etc.)Experience with enterprise LLM platforms (AWS Bedrock, Azure AI, OpenAI APIs)Development of voice‐enabled AI agents and speech technologiesRAG, vector databases, semantic searchExperience with Lambda, API Gateway, Docker, Kubernetes, and serverless architecturesPrompt engineering, evaluation frameworks, guardrails, responsible AIIntegration with legacy federal systemsKnowledge of federal cybersecurity standards (NIST 800‐53, FISMA)Experience supporting civilian federal agenciesFamiliarity with Section 508 accessibility requirements","datePosted":"2026-11-03T15:02:36.118Z","dateModified":"2026-11-03T15:02:36.118Z","hiringOrganization":{"@type":"Organization","name":"Techperm","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Calvert","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8eb702c5bac46fb62b04bc94"},"url":"https://jobsearcher.com/jobs/8eb702c5bac46fb62b04bc94"}}