{"schemaVersion":"jobsearcher.job.v1","id":"8e514b3fa1c2d10cdb64d928","url":"https://jobsearcher.com/jobs/8e514b3fa1c2d10cdb64d928","canonicalUrl":"https://jobsearcher.com/jobs/8e514b3fa1c2d10cdb64d928","title":"Call Center Representative","description":"Join our dynamic team atBrightKeyas aCall Center Representative , where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. ?\r\nSchedule, Benefits, & Compensation:Starting Pay Rate : $18.00 - $20.00 per hour\r\nSchedule : Monday Friday, First Shift (8:00am - 5:00pm)\r\nMedical, Dental, & Vision Insurance\r\nParticipation in company 401k program\r\nPaid Time off and 10 paid holidaysWhat BrightKey Offers:Gain experience in a great organization with a 30+ year history of providing industry leading business services!\r\nOpportunity for professional growth. We provide a clear career path into leadership and management roles.\r\nConsistent and stable work schedule.\r\nA great work environment in a professional office setting. You have your own desk, equipment, computer and workspace.\r\nA supporting team with years of experience serving our customers that can support you in your professional growth.Ideal Experience to Have:Experience in a professional call center environment\r\nExcellent customer service skills\r\nAbility to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.\r\nProficiency with Microsoft Word and ExcelKey Responsibilities of the Call Center Representative:Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.\r\nAssist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.\r\nTroubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.\r\nAsist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.\r\nMaintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.\r\nProactively identify opportunities to enhance the member experience and share feedback with the team.\r\nEnsure compliance with organizational policies, privacy standards, and service level agreements.\r\nDocument all customer interactions and update records accurately in the database.\r\nCollaborate with team members to ensure a seamless customer experience.\r\nIdentify and escalate priority issues to the appropriate team members or departments.Qualifications for the Call Center Representative Position:High school diploma or equivalent; associate or bachelors degree preferred.\r\nPrior experience as a professional Call Center Representative, two or more years preferred.\r\nExcellent verbal and written communication skills.\r\nStrong problem-solving abilities and attention to detail.\r\nAbility to handle a high volume of calls and emails with professionalism and efficiency.\r\nProficient in using computer systems and software applications including MS Office (Outlook and Excel).\r\nCompassionate and empathetic, with a genuine desire to help others.\r\nAbility to work independently and as part of a team.\r\nFlexible and adaptable to changing priorities and tasks.?BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.CSP-041026\r\nCall Center Representative\r\nCustomer Service\r\nCall Center?Powered by JazzHR\r\nCompensation details:18-20 Hourly Wage\r\nPIfe69866b0e25-26289-40237784","company":"Brightkey","rawCompany":"brightkey","city":"Glen Burnie","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-05-03T03:51:56.670Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Call Center Representative","description":"Join our dynamic team atBrightKeyas aCall Center Representative , where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. ?\r\nSchedule, Benefits, & Compensation:Starting Pay Rate : $18.00 - $20.00 per hour\r\nSchedule : Monday Friday, First Shift (8:00am - 5:00pm)\r\nMedical, Dental, & Vision Insurance\r\nParticipation in company 401k program\r\nPaid Time off and 10 paid holidaysWhat BrightKey Offers:Gain experience in a great organization with a 30+ year history of providing industry leading business services!\r\nOpportunity for professional growth. We provide a clear career path into leadership and management roles.\r\nConsistent and stable work schedule.\r\nA great work environment in a professional office setting. You have your own desk, equipment, computer and workspace.\r\nA supporting team with years of experience serving our customers that can support you in your professional growth.Ideal Experience to Have:Experience in a professional call center environment\r\nExcellent customer service skills\r\nAbility to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.\r\nProficiency with Microsoft Word and ExcelKey Responsibilities of the Call Center Representative:Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.\r\nAssist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.\r\nTroubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.\r\nAsist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.\r\nMaintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.\r\nProactively identify opportunities to enhance the member experience and share feedback with the team.\r\nEnsure compliance with organizational policies, privacy standards, and service level agreements.\r\nDocument all customer interactions and update records accurately in the database.\r\nCollaborate with team members to ensure a seamless customer experience.\r\nIdentify and escalate priority issues to the appropriate team members or departments.Qualifications for the Call Center Representative Position:High school diploma or equivalent; associate or bachelors degree preferred.\r\nPrior experience as a professional Call Center Representative, two or more years preferred.\r\nExcellent verbal and written communication skills.\r\nStrong problem-solving abilities and attention to detail.\r\nAbility to handle a high volume of calls and emails with professionalism and efficiency.\r\nProficient in using computer systems and software applications including MS Office (Outlook and Excel).\r\nCompassionate and empathetic, with a genuine desire to help others.\r\nAbility to work independently and as part of a team.\r\nFlexible and adaptable to changing priorities and tasks.?BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.CSP-041026\r\nCall Center Representative\r\nCustomer Service\r\nCall Center?Powered by JazzHR\r\nCompensation details:18-20 Hourly Wage\r\nPIfe69866b0e25-26289-40237784","datePosted":"2026-05-03T03:51:56.670Z","dateModified":"2026-05-03T03:51:56.670Z","hiringOrganization":{"@type":"Organization","name":"Brightkey","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Glen Burnie","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8e514b3fa1c2d10cdb64d928"},"url":"https://jobsearcher.com/jobs/8e514b3fa1c2d10cdb64d928"}}