{"schemaVersion":"jobsearcher.job.v1","id":"8e2a77d04b46e5edce967454","url":"https://jobsearcher.com/jobs/8e2a77d04b46e5edce967454","canonicalUrl":"https://jobsearcher.com/jobs/8e2a77d04b46e5edce967454","title":"Customer Enablement Specialist/Technical Trainer, Spanish Speaking","description":"JSI Overview\r\nFounded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI's software expands awareness, surfaces patterns, and simplifies data complexity to support mission-critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today's multisource investigative environments—JSI has been protecting what matters for over 40 years.\r\nPosition Summary\r\nThe Customer Enablement Specialist / Technical Trainer is responsible for:\r\nProviding product training to customers\r\nWorking directly with customers, often onsite, to educate and enable them to use the flexibility and capabilities of their JSI solutions\r\nMaintaining current knowledge of JSI products and incorporating updates into training and customer interactions\r\nFrom initial training through regular check-ins with the Project Manager, ensuring customers are achieving their desired outcomes. You will help communicate ROI to customers and end users to ensure they are gaining value from their JSI solutions and increasing usage of features.\r\nDriving product adoption, maximizing value, and communicating outcomes to customers\r\nSupporting a world-class customer experience, contributing to account renewal, and helping reduce overall operational costs for JSI\r\nAnalysis Responsibilities\r\nAssisting with customer workshops for workflow configuration, outcome clarification, and user role definition\r\nDocumenting and communicating all customer information gathered during engagements\r\nContributing to the creation of customer workflows and standard operating procedures\r\nDeveloping, with the customer and account team, a Customer Success Plan that drives outcomes, solution usage, and account renewal\r\nEnablement Responsibilities\r\nCreating learning content such as training courses, eLearning modules, micro-learning, case scenarios, tips, and hands-on exercises\r\nValidating content to ensure relevance and accuracy, addressing needed fixes, and identifying gaps for supplemental content\r\nCoordinating and delivering training events at JSI facilities or customer sites\r\nGuiding new customers on best practices for using their JSI solutions based on their business needs, outcomes, and user base\r\nHelping existing customers maximize use of their deployed systems and increasing awareness of additional JSI features or solutions\r\nConducting regular check-ins to monitor product usage, adoption, and process evolution\r\nRequired Qualifications\r\nBachelor's degree; or equivalent experience plus a minimum of 8 years of relevant experience; or Master's degree plus 6 years of relevant experience. Relevant experience must be from law enforcement, the military, or the intelligence community\r\nProfessional Spanish language fluency\r\nExcellent communication, organizational, and facilitation skills\r\nUS citizenship required\r\nTop Secret clearance preferred; minimum Secret clearance required, with the ability to maintain eligibility\r\nAbility to qualify for customer site access\r\nAbility to travel frequently, sometimes with short notice\r\nPreferred Qualifications\r\nExperience training individuals and small groups with varied skillsets and intelligence backgrounds\r\nFamiliarity with lawful intercept collection practices and intelligence cycles\r\nExperience writing or updating procedural documentation\r\nWorking knowledge of the JSI product base\r\nAbility to communicate basic sales messaging, including delivering a basic demo\r\nPersonal Attributes\r\nSelf-motivated and able to manage multiple priorities\r\nStrong customer focus and commitment to providing an excellent experience\r\nComfortable navigating and resolving conflict\r\nStrong analytical and problem-solving skills with high attention to detail\r\nWork Conditions\r\nRegular travel (approximately 40 percent)\r\nOccasional evening and weekend work to meet deadlines\r\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.\r\nJ-18808-Ljbffr","company":"Httpswwwscheurerorgcareers","rawCompany":"httpswwwscheurerorgcareers","city":"Chantilly","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T00:48:25.701Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"33-3021.06","title":"Intelligence Analysts","slug":"intelligence-analysts"}],"industries":[{"code":"541990","title":"All Other Professional, Scientific, and Technical Services","slug":"all-other-professional-scientific-and-technical-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Enablement Specialist/Technical Trainer, Spanish Speaking","description":"JSI Overview\r\nFounded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI's software expands awareness, surfaces patterns, and simplifies data complexity to support mission-critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today's multisource investigative environments—JSI has been protecting what matters for over 40 years.\r\nPosition Summary\r\nThe Customer Enablement Specialist / Technical Trainer is responsible for:\r\nProviding product training to customers\r\nWorking directly with customers, often onsite, to educate and enable them to use the flexibility and capabilities of their JSI solutions\r\nMaintaining current knowledge of JSI products and incorporating updates into training and customer interactions\r\nFrom initial training through regular check-ins with the Project Manager, ensuring customers are achieving their desired outcomes. You will help communicate ROI to customers and end users to ensure they are gaining value from their JSI solutions and increasing usage of features.\r\nDriving product adoption, maximizing value, and communicating outcomes to customers\r\nSupporting a world-class customer experience, contributing to account renewal, and helping reduce overall operational costs for JSI\r\nAnalysis Responsibilities\r\nAssisting with customer workshops for workflow configuration, outcome clarification, and user role definition\r\nDocumenting and communicating all customer information gathered during engagements\r\nContributing to the creation of customer workflows and standard operating procedures\r\nDeveloping, with the customer and account team, a Customer Success Plan that drives outcomes, solution usage, and account renewal\r\nEnablement Responsibilities\r\nCreating learning content such as training courses, eLearning modules, micro-learning, case scenarios, tips, and hands-on exercises\r\nValidating content to ensure relevance and accuracy, addressing needed fixes, and identifying gaps for supplemental content\r\nCoordinating and delivering training events at JSI facilities or customer sites\r\nGuiding new customers on best practices for using their JSI solutions based on their business needs, outcomes, and user base\r\nHelping existing customers maximize use of their deployed systems and increasing awareness of additional JSI features or solutions\r\nConducting regular check-ins to monitor product usage, adoption, and process evolution\r\nRequired Qualifications\r\nBachelor's degree; or equivalent experience plus a minimum of 8 years of relevant experience; or Master's degree plus 6 years of relevant experience. Relevant experience must be from law enforcement, the military, or the intelligence community\r\nProfessional Spanish language fluency\r\nExcellent communication, organizational, and facilitation skills\r\nUS citizenship required\r\nTop Secret clearance preferred; minimum Secret clearance required, with the ability to maintain eligibility\r\nAbility to qualify for customer site access\r\nAbility to travel frequently, sometimes with short notice\r\nPreferred Qualifications\r\nExperience training individuals and small groups with varied skillsets and intelligence backgrounds\r\nFamiliarity with lawful intercept collection practices and intelligence cycles\r\nExperience writing or updating procedural documentation\r\nWorking knowledge of the JSI product base\r\nAbility to communicate basic sales messaging, including delivering a basic demo\r\nPersonal Attributes\r\nSelf-motivated and able to manage multiple priorities\r\nStrong customer focus and commitment to providing an excellent experience\r\nComfortable navigating and resolving conflict\r\nStrong analytical and problem-solving skills with high attention to detail\r\nWork Conditions\r\nRegular travel (approximately 40 percent)\r\nOccasional evening and weekend work to meet deadlines\r\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T00:48:25.701Z","dateModified":"2026-08-08T00:48:25.701Z","hiringOrganization":{"@type":"Organization","name":"Httpswwwscheurerorgcareers","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chantilly","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8e2a77d04b46e5edce967454"},"url":"https://jobsearcher.com/jobs/8e2a77d04b46e5edce967454"}}