{"schemaVersion":"jobsearcher.job.v1","id":"8e2a1f6dfbeed5d3a0cfb634","url":"https://jobsearcher.com/jobs/8e2a1f6dfbeed5d3a0cfb634","canonicalUrl":"https://jobsearcher.com/jobs/8e2a1f6dfbeed5d3a0cfb634","title":"Customer Service - Part Time","description":"Description:\n\nAbout Sub Source:\n\nSub Source is a trusted job shop specializing in full-service metal finishing, coating, and nondestructive testing — all from a single, centralized location in Rockford, IL. We are NADCAP and ISO 9001:2015 certified and known for our high-quality standards and quick turnaround times. Our team thrives on precision, reliability, and technical excellence.\n\nWe are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service. As the primary point of contact for our customers, you will be responsible for addressing inquiries, resolving issues, and delivering a positive customer experience.\n\nResponsibilities\n\n1. Customer Interaction:\n\n- Respond to customer inquiries promptly and professionally via phone, email, or chat.\n\n- Build and maintain strong customer relationships through effective communication and problem resolution.\n\n- Provide information about products, services, and pricing to customers.\n\n2. Order Processing:\n\n- Assist customers with placing orders and guide them through the process.\n\n- Verify order details to ensure accuracy and completeness.\n\n- Coordinate with relevant departments to facilitate smooth order fulfillment.\n\n3. Issue Resolution:\n\n- Investigate and resolve customer concerns, complaints, or issues related to quotes, orders, or deliveries.\n\n- Escalate complex issues to the appropriate departments for resolution.\n\n4. Documentation and Record Keeping:\n\n- Maintain accurate and up-to-date customer records, including quotes, orders, and interactions.\n\n- Generate reports on customer interactions for management review.\n\n5. Product Knowledge:\n\n- Stay informed about product features, specifications, and updates.\n\n- Continuously update knowledge on industry trends and pricing strategies.\n\n6. Team Collaboration:\n\n- Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences.\n\nRequirements:\n\n- Previous experience in customer service roles is highly desirable.\n\n- Strong communication and interpersonal skills.\n\n- Detail-oriented with excellent organizational and time management abilities.\n\n- Proficient in using CRM systems, and Microsoft Office Suite.\n\n- Ability to work effectively in a fast-paced and dynamic environment.\n\n- Problem-solving skills and the ability to handle challenging customer situations.\n\nIf you are passionate about delivering exceptional customer service, we invite you to apply and join our customer-centric team.","company":"Sub Source","rawCompany":"sub source","city":"Bloomington","state":"IL","isRemote":false,"isActive":true,"createdAt":"2026-08-19T21:23:40.436Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"332710","title":"Machine Shops","slug":"machine-shops"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service - Part Time","description":"Description:\n\nAbout Sub Source:\n\nSub Source is a trusted job shop specializing in full-service metal finishing, coating, and nondestructive testing — all from a single, centralized location in Rockford, IL. We are NADCAP and ISO 9001:2015 certified and known for our high-quality standards and quick turnaround times. Our team thrives on precision, reliability, and technical excellence.\n\nWe are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service. As the primary point of contact for our customers, you will be responsible for addressing inquiries, resolving issues, and delivering a positive customer experience.\n\nResponsibilities\n\n1. Customer Interaction:\n\n- Respond to customer inquiries promptly and professionally via phone, email, or chat.\n\n- Build and maintain strong customer relationships through effective communication and problem resolution.\n\n- Provide information about products, services, and pricing to customers.\n\n2. Order Processing:\n\n- Assist customers with placing orders and guide them through the process.\n\n- Verify order details to ensure accuracy and completeness.\n\n- Coordinate with relevant departments to facilitate smooth order fulfillment.\n\n3. Issue Resolution:\n\n- Investigate and resolve customer concerns, complaints, or issues related to quotes, orders, or deliveries.\n\n- Escalate complex issues to the appropriate departments for resolution.\n\n4. Documentation and Record Keeping:\n\n- Maintain accurate and up-to-date customer records, including quotes, orders, and interactions.\n\n- Generate reports on customer interactions for management review.\n\n5. Product Knowledge:\n\n- Stay informed about product features, specifications, and updates.\n\n- Continuously update knowledge on industry trends and pricing strategies.\n\n6. Team Collaboration:\n\n- Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences.\n\nRequirements:\n\n- Previous experience in customer service roles is highly desirable.\n\n- Strong communication and interpersonal skills.\n\n- Detail-oriented with excellent organizational and time management abilities.\n\n- Proficient in using CRM systems, and Microsoft Office Suite.\n\n- Ability to work effectively in a fast-paced and dynamic environment.\n\n- Problem-solving skills and the ability to handle challenging customer situations.\n\nIf you are passionate about delivering exceptional customer service, we invite you to apply and join our customer-centric team.","datePosted":"2026-08-19T21:23:40.436Z","dateModified":"2026-08-19T21:23:40.436Z","hiringOrganization":{"@type":"Organization","name":"Sub Source","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8e2a1f6dfbeed5d3a0cfb634"},"url":"https://jobsearcher.com/jobs/8e2a1f6dfbeed5d3a0cfb634"}}