{"schemaVersion":"jobsearcher.job.v1","id":"8e0094d43a7fbaf0d4d7e0d6","url":"https://jobsearcher.com/jobs/8e0094d43a7fbaf0d4d7e0d6","canonicalUrl":"https://jobsearcher.com/jobs/8e0094d43a7fbaf0d4d7e0d6","title":"Managed Services Product Coordinator","description":"Overview of the role\r\nPhoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector – helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.\r\nThrough strategic partnerships with the world's leading technology providers – and a trusted place on the major public sector frameworks – our work has a direct impact on the services that millions of people rely on every day.\r\nDue to continued growth, we are hiring a new Product Coordinator to work exclusively with our IT Managed Services department. The purpose of this role is to ensure our Managed Service offering are clearly defined, consistently governed and managed as formal products. You will work closely with stakeholders across Managed Services, Service Delivery, Sales, Customer Success, and Marketing, acting as a subject matter specialist for the managed service portfolio.\r\nWhat will you be doing?\r\nEnsure managed services are accurately described, version-controlled and consistently represented across all internal and customer-facing materials\r\nAct as a subject matter expert for the Managed Service portfolio, working closely with Managed Services, Service Delivery, Sales, Customer Success and Marketing\r\nSupport the full service lifecycle, including service development, enhancement, onboarding and retirement\r\nIdentify opportunities for service improvement and evolution based on customer needs, internal feedback and market insight\r\nSupport Sales and Managed Service Specialists by assessing customer requirements, determining service fit and contributing to solution design, proposals and tenders\r\nContribute to internal and external marketing and sales enablement activities to ensure services are correctly positioned and well understood\r\nWhy you should apply?\r\nA culture built on trust and belonging, set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.\r\nReal investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.\r\nA workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.\r\nA commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.\r\nWork that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.\r\nWorking with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.\r\nWhat are we looking for?\r\nThe right person for this role will already have an understanding of Managed Services in the IT sector, preferably gained from working in a similar partner organisation to Phoenix.\r\nKey Skills & Experience\r\nExperience working within a Managed Service Provider (MSP) or multi-client IT services environment\r\nExperience maintaining service catalogues, service descriptions and detailed service documentation\r\nGood understanding of IT service management principles (e.g. ITIL) and MSP operating models\r\nCommercial awareness and understanding of how managed services deliver value to customers\r\nAbility to understand customer drivers for technology adoption and associated managed services\r\nStrong stakeholder engagement skills\r\nExcellent organisational skills with strong attention to detail and a structured, process-driven approach\r\nConfident communicator, able to convey information clearly and professionally in both written and verbal form\r\nProven ability to prioritise workload, collaborate cross-functionally and see tasks through to completion\r\nSelf-motivated with a strong sense of ownership, accountability and professional integrity\r\nPractical stuff\r\nWhere is the role based?\r\nPrimary location is our HQ in Pocklington (YO42) but this role has a number of hybrid working options.\r\nHow many interviews?\r\nFollowing a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person which includes a presentation.\r\nBPSS Check\r\nAs part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.\r\nJ-18808-Ljbffr","company":"Phoenix Software","rawCompany":"phoenix software","city":"Ridgeway","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-06-22T01:21:30.729Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Managed Services Product Coordinator","description":"Overview of the role\r\nPhoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector – helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.\r\nThrough strategic partnerships with the world's leading technology providers – and a trusted place on the major public sector frameworks – our work has a direct impact on the services that millions of people rely on every day.\r\nDue to continued growth, we are hiring a new Product Coordinator to work exclusively with our IT Managed Services department. The purpose of this role is to ensure our Managed Service offering are clearly defined, consistently governed and managed as formal products. You will work closely with stakeholders across Managed Services, Service Delivery, Sales, Customer Success, and Marketing, acting as a subject matter specialist for the managed service portfolio.\r\nWhat will you be doing?\r\nEnsure managed services are accurately described, version-controlled and consistently represented across all internal and customer-facing materials\r\nAct as a subject matter expert for the Managed Service portfolio, working closely with Managed Services, Service Delivery, Sales, Customer Success and Marketing\r\nSupport the full service lifecycle, including service development, enhancement, onboarding and retirement\r\nIdentify opportunities for service improvement and evolution based on customer needs, internal feedback and market insight\r\nSupport Sales and Managed Service Specialists by assessing customer requirements, determining service fit and contributing to solution design, proposals and tenders\r\nContribute to internal and external marketing and sales enablement activities to ensure services are correctly positioned and well understood\r\nWhy you should apply?\r\nA culture built on trust and belonging, set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.\r\nReal investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.\r\nA workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.\r\nA commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.\r\nWork that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.\r\nWorking with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.\r\nWhat are we looking for?\r\nThe right person for this role will already have an understanding of Managed Services in the IT sector, preferably gained from working in a similar partner organisation to Phoenix.\r\nKey Skills & Experience\r\nExperience working within a Managed Service Provider (MSP) or multi-client IT services environment\r\nExperience maintaining service catalogues, service descriptions and detailed service documentation\r\nGood understanding of IT service management principles (e.g. ITIL) and MSP operating models\r\nCommercial awareness and understanding of how managed services deliver value to customers\r\nAbility to understand customer drivers for technology adoption and associated managed services\r\nStrong stakeholder engagement skills\r\nExcellent organisational skills with strong attention to detail and a structured, process-driven approach\r\nConfident communicator, able to convey information clearly and professionally in both written and verbal form\r\nProven ability to prioritise workload, collaborate cross-functionally and see tasks through to completion\r\nSelf-motivated with a strong sense of ownership, accountability and professional integrity\r\nPractical stuff\r\nWhere is the role based?\r\nPrimary location is our HQ in Pocklington (YO42) but this role has a number of hybrid working options.\r\nHow many interviews?\r\nFollowing a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person which includes a presentation.\r\nBPSS Check\r\nAs part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.\r\nJ-18808-Ljbffr","datePosted":"2026-06-22T01:21:30.729Z","dateModified":"2026-06-22T01:21:30.729Z","hiringOrganization":{"@type":"Organization","name":"Phoenix Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ridgeway","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8e0094d43a7fbaf0d4d7e0d6"},"url":"https://jobsearcher.com/jobs/8e0094d43a7fbaf0d4d7e0d6"}}