{"schemaVersion":"jobsearcher.job.v1","id":"8dd5c747850adbf0f7fbab73","url":"https://jobsearcher.com/jobs/8dd5c747850adbf0f7fbab73","canonicalUrl":"https://jobsearcher.com/jobs/8dd5c747850adbf0f7fbab73","title":"Desktop Support","description":"Desktop SupportvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.\r\nJob DescriptionHDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include:\r\nUnderstanding of Desktop Support and Software Licensing Services.\r\nUses creativity and innovation to automate and streamline processes and procedures.\r\nUnderstands customer support, likes to work with people and can ensure that the customer is satisfied.\r\nAbility to troubleshoot in a high level systematic way. Ability to identify issues and research cause.\r\nWorking knowledge of Excel spreadsheets.\r\nStrong communication/leadership skills.\r\nStrong influence, collaboration and negotiation experience.\r\nAbility to collaborate with supporting resources across business and/or functional lines.\r\nHave excellent oral and written skills/possess strong meeting and work session facilitation skills.\r\nAct as the escalation point for high priority support issues.\r\nAbility to interpret end user license agreements.\r\nHave the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).\r\nHave strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).\r\nHave excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.\r\nMust be knowledgeable in the English language/speak clearly and understandably use the English language.\r\nMandatory Requirements/Time:\r\n1 Year I.T experience\r\n1Year Troubleshooting experience\r\n1 Year experience documenting procedures\r\nDesired Skills/Time:\r\nService Now experience is desired.\r\nQualifications1 Year I.T experience\r\n1Year Troubleshooting experience\r\n1 Year experience documenting procedures\r\nService Now experience is desired.\r\nAdditional InformationAll your information will be kept confidential according to EEO guidelines.","company":"VTech Solutions","rawCompany":"vtech solution","city":"Columbus","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:57:47.723Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support","description":"Desktop SupportvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.\r\nJob DescriptionHDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include:\r\nUnderstanding of Desktop Support and Software Licensing Services.\r\nUses creativity and innovation to automate and streamline processes and procedures.\r\nUnderstands customer support, likes to work with people and can ensure that the customer is satisfied.\r\nAbility to troubleshoot in a high level systematic way. Ability to identify issues and research cause.\r\nWorking knowledge of Excel spreadsheets.\r\nStrong communication/leadership skills.\r\nStrong influence, collaboration and negotiation experience.\r\nAbility to collaborate with supporting resources across business and/or functional lines.\r\nHave excellent oral and written skills/possess strong meeting and work session facilitation skills.\r\nAct as the escalation point for high priority support issues.\r\nAbility to interpret end user license agreements.\r\nHave the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).\r\nHave strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).\r\nHave excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.\r\nMust be knowledgeable in the English language/speak clearly and understandably use the English language.\r\nMandatory Requirements/Time:\r\n1 Year I.T experience\r\n1Year Troubleshooting experience\r\n1 Year experience documenting procedures\r\nDesired Skills/Time:\r\nService Now experience is desired.\r\nQualifications1 Year I.T experience\r\n1Year Troubleshooting experience\r\n1 Year experience documenting procedures\r\nService Now experience is desired.\r\nAdditional InformationAll your information will be kept confidential according to EEO guidelines.","datePosted":"2026-04-09T07:57:47.723Z","dateModified":"2026-04-09T07:57:47.723Z","hiringOrganization":{"@type":"Organization","name":"VTech Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbus","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8dd5c747850adbf0f7fbab73"},"url":"https://jobsearcher.com/jobs/8dd5c747850adbf0f7fbab73"}}