Home Owner's Bodily Injury Claim Owner - SG 32 or 33 (based on experience)

We are Farmers!We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.Job SummaryThis position handles homeowner policy claims requiring in-depth policy interpretation, claim investigation, damage assessment, liability determination, and settlement negotiation. The role owns the entire claim process and serves as the primary point of contact to facilitate claim resolution. This position uses in-depth expertise to manage homeowner bodily injury losses pertaining to soft tissue injury, fracture, dislocation, ligament injury, herniated disc, dog bites, and nerve injuries. Works within prescribed authority to resolve claims proactively and accurately. Escalates claims with exposures exceeding financial authority or complexity to supervisor.This position supports Specialty Liability Homeowner Claims.What You'll Do Evaluates bodily injury claims promptly including assessment of medical and general damages and wage loss. Analyzes injury causation for all alleged injuries. Evaluates, sets, and updates case reserve amount for injury exposures throughout the life of the claim. Negotiates settlement of bodily injury claims with unrepresented claimants and with represented claimants attorneys. Recognizes and investigates all potential claim exposures, including injury exposures. Conducts investigations by obtaining recorded statements of involved parties. Collects police reports, scene inspections, signed medical authorizations, medical bills and medical records, and other supporting evidence. May conduct in-person or virtual meetings with customers based on claim needs. Analyzes duties owed and breached by all potential responsible parties and determines liability percentage for each party. Communicates liability decisions to stakeholders including customers, claimants, claim specialists, and Underwriting. Recognizes subrogation potential and makes referrals to Subrogation department when appropriate. Communicates policy risk issues to Underwriting to facilitate evaluation of policy risk and exposure. Conducts material misrepresentation investigations and submits findings to Underwriting. Manages litigated claims by coordinating and collaborating with defense counsel to develop and implement litigation resolution strategies. Maintains active diary and resolution plan on open claim files. Handles and documents claim files in compliance with regulatory requirements. Authorizes and issues claim payments to customers, repair facilities, rental vendors, and others. Obtains signed release of claims and issues payment upon final settlement. Provides professional verbal and written communication to customers including claim status updates, coverage explanations and decisions, and correspondence such as Reservation of Rights and Disclaimer letters within prescribed authority limits. Communicates with insured throughout the claim process to keep them informed. Comprehensively assesses policy details to confirm coverage. Makes same-day contact with customers to explain the claim process and verify facts of loss. Explains coverage details to policyholders. Performs other duties as assigned.Work LocationPrefer candidates residing in Caledonia, MI or Olathe, KS.Workplace: Hybrid ()Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.Open to remote candidates who live in the following states - Florida, Georgia, Illinois, Kansas, Michigan, Missouri, Pennsylvania or Texas.Physical ActionsBending, Pulling, SortingCarrying up to 20 lbs.Speaking, Reading, Writing (English)Climbing, Reaching, Standing, PushingPhysical EnvironmentRequired job duties are normally performed in a climate- controlled office environment, but with exposure to some or all of the following environments when in the field:Uncontrolled outside environmental conditionsExcessive Noise LevelsChemicals Chemical/Biological ConditionsMoving Mechanical Parts Areas considered dangerousConditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.Education RequirementsHigh School diploma or equivalent required.Bachelor's degree preferred.Experience Requirements3+ years of bodily injury experience is highly preferred.Successful completion of the Special Claims Representative Certification process required, including all prerequisites, required tool proficiencies (i.e. Xactimate, etc.) and exams.External candidates have 90 days from date of hire to complete the process and should have a minimum of two years of prior claims experience.Candidate qualifications may be reviewed against requirements for the associated levels of this position's core function. Salary grade will be based on selected candidates' experience and skills.Special Skill RequirementConflict resolution skills.Proven negotiation skills.Excellent interpersonal and communication skills.Excellent critical thinking skills.BenefitsFarmers offers a competitive salary commensurate with experience, qualifications and location.Bonus Opportunity (based on Company and Individual Performance)401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceFor more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offerJob Location(s): US - KS - OC3-S Ridgeview, US - FL, US - GA, US - IL, US - KS, US - KS - OC1-17000 W 119, US - KS - OC2-16850 W 119, US - KS - Olathe-118th Tc, US - KS - OverPk-11600Col, US - KS - OverPk-11880Col, US - KS - OverPk-7045 Col, US - KS - OverPk-Barkley, US - KS - OverldPk-Cody, US - KS - OverldPk-Lowell, US - KS - Shawnee, US - MI, US - MI - Caledonia KLake, US - MI - Caledonia KM1, US - MI - Caledonia KM2, US - MI - Caledonia PDC, US - MI - Grand Rapids, US - MI - GrandRpd-44thSt, US - MI - GrandRpd-Penins, US - MO, US - MO - Independence, US - MO - KansasCty-104th, US - MO - KansasCty-Holme, US - MO - KansasCty-Walnt, US - MO - Lee's Summit, US - PA, US - TXCandidate qualifications may be reviewed against the requirements for the associated levels of this positions core functionAnticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.