{"schemaVersion":"jobsearcher.job.v1","id":"8dbefa28fd07fef52c3a215e","url":"https://jobsearcher.com/jobs/8dbefa28fd07fef52c3a215e","canonicalUrl":"https://jobsearcher.com/jobs/8dbefa28fd07fef52c3a215e","title":"Command Center (Incident & Network Support) Engineer","description":"Command Center (Incident & Network Support) EngineerLocation: San Ramon, CAFTE OnlyWe are looking for a Command Center Engineer who is experienced in Network Support & Incident Engineer. This role provides first-line support for network infrastructure, focusing on monitoring, basic troubleshooting, incident logging, and escalation. This role ensures network availability by following standard operating procedures (SOPs) and predefined runbooks.Key ResponsibilitiesMonitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.)Handle L1 incidents related to:LAN/WAN connectivityRouter, switch, firewall alertsVPN connectivity issuesPerform basic troubleshooting using SOPs and checklistsCreate, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.)Identify incident severity and escalate to L1.","company":"Ace Stack","rawCompany":"ace stack","city":"San Ramon","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-11-04T06:35:26.118Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Command Center (Incident & Network Support) Engineer","description":"Command Center (Incident & Network Support) EngineerLocation: San Ramon, CAFTE OnlyWe are looking for a Command Center Engineer who is experienced in Network Support & Incident Engineer. This role provides first-line support for network infrastructure, focusing on monitoring, basic troubleshooting, incident logging, and escalation. This role ensures network availability by following standard operating procedures (SOPs) and predefined runbooks.Key ResponsibilitiesMonitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.)Handle L1 incidents related to:LAN/WAN connectivityRouter, switch, firewall alertsVPN connectivity issuesPerform basic troubleshooting using SOPs and checklistsCreate, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.)Identify incident severity and escalate to L1.","datePosted":"2026-11-04T06:35:26.118Z","dateModified":"2026-11-04T06:35:26.118Z","hiringOrganization":{"@type":"Organization","name":"Ace Stack","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Ramon","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8dbefa28fd07fef52c3a215e"},"url":"https://jobsearcher.com/jobs/8dbefa28fd07fef52c3a215e"}}