{"schemaVersion":"jobsearcher.job.v1","id":"8db88298898238edb3955dfa","url":"https://jobsearcher.com/jobs/8db88298898238edb3955dfa","canonicalUrl":"https://jobsearcher.com/jobs/8db88298898238edb3955dfa","title":"Implementation Program Manager","description":"Job Description\n\nThe Opportunity:\r\nTheImplementation Program Managerfor SPHEREboard is responsible for driving the successful deployment and customer onboarding of SPHEREboard’s software solutions. Acting as the bridge between client stakeholders and internal SPHERE teams, the Implementation Program Manager ensures that clients realize full value from the platform through expertly managed project delivery, configuration, integration, and adoption.\r\nThis role demands a blend of technical acumen, project management excellence, and client-facing empathy, tailored to highly regulated and security-conscious environments.\r\nEssential Functions:\r\n1. Client Onboarding & Project Leadership\r\nLead end-to-end implementation of SPHEREboard for enterprise clients from kickoff through go-live.\r\nTranslate client business and technical requirements into actionable implementation plans.\r\nConduct discovery sessions to align client goals with SPHEREboard features and capabilities.\r\nSet clear expectations around project scope, deliverables, and timelines with clients and internal teams.\r\nServe as the primary point of escalation for implementation-related issues and ensure timely resolution.\r\nDrive standardization of processes and templates across projects for consistency and efficiency.\r\n2. Team LeadershipManage and support a team of engineers responsible for SPHEREboard implementations.\r\nAssign resources to projects based on skillsets, project requirements, and workload.\r\nFoster a collaborative and high-performance team culture, encouraging innovation and continuous improvement.\r\n3. Cross-Functional CoordinationCollaborate with Product, Engineering, Support, and Sales teams to support client-specific needs.\r\nAct as the internal voice of the customer, escalating feature gaps, risks, or blockers as needed.\r\nEnsure alignment across all teams on project objectives and timelines.\r\n4. Customer Enablement & Success PlanningDeliver training to end-users and admins to drive adoption of SPHEREboard features.\r\nProvide recommendations and best practices based on client use cases and industry knowledge.\r\nSupport transition of the customer to Product Support post-implementation for ongoing engagement.\r\n5. Documentation, Reporting & OptimizationMaintain accurate project documentation, including project plans, status reports, risk logs, and technical configurations.\r\nMonitor and report on time-to-value, implementation KPIs, and customer readiness milestones.\r\nContinuously improve onboarding frameworks, playbooks, and reusable assets for future deployments.\r\n6. Time Tracking and ReportingMonitor and enforce adherence to time tracking policies in the resource management tool for all projects and team members.\r\nRegularly review and analyze time-tracking data to optimize resource allocation and project delivery efficiency.\r\nProvide feedback to team members on time tracking accuracy and compliance.Requirements:\r\nAverage implementation timeline vs. target.\r\nCustomer onboarding satisfaction (NPS/CSAT).\r\nDeployment success rate (defined by go-live and customer sign-off).\r\nAdoption of core SPHEREboard features within 30/60/90 days.\r\nHandoff quality to Customer Success and support teams.Why Join Us:\r\nPlay a pivotal role in driving customer success for a growing, security-focused software platform.\r\nLead cross-functional teams and shape how enterprise clients adopt SPHEREboard.\r\nWork in a fast-paced, highly regulated environment with direct visibility into client outcomes.\r\nCompetitive compensation and benefits package.About Sphere:\r\nSPHERE is the global leader in Identity Hygiene. We are dedicated to reshaping modern identity programs by embedding this foundational fabric, enabling organizations to quickly reduce risks. We work through an identity lens that protects an organization’s accounts, data, and infrastructure. Our solutions deliver immediate time-to-value by leveraging automation to discover, remediate and secure identities, now and forever. Driven by our core values of passion, empathy, and authenticity, our vision drives us to continually innovate, helping our clients to sleep better knowing their attack surface is drastically reduced, thwarting the plans of bad actors every single day.\r\nTo find out more about SPHERE and our solutions, please visitwww.sphereco.comSPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.Powered by JazzHR\r\napid6baxVR","company":"Sphere Technology Solutions","rawCompany":"sphere technology solutions","city":"Newark","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-09-22T01:09:11.322Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Program Manager","description":"Job Description\n\nThe Opportunity:\r\nTheImplementation Program Managerfor SPHEREboard is responsible for driving the successful deployment and customer onboarding of SPHEREboard’s software solutions. Acting as the bridge between client stakeholders and internal SPHERE teams, the Implementation Program Manager ensures that clients realize full value from the platform through expertly managed project delivery, configuration, integration, and adoption.\r\nThis role demands a blend of technical acumen, project management excellence, and client-facing empathy, tailored to highly regulated and security-conscious environments.\r\nEssential Functions:\r\n1. Client Onboarding & Project Leadership\r\nLead end-to-end implementation of SPHEREboard for enterprise clients from kickoff through go-live.\r\nTranslate client business and technical requirements into actionable implementation plans.\r\nConduct discovery sessions to align client goals with SPHEREboard features and capabilities.\r\nSet clear expectations around project scope, deliverables, and timelines with clients and internal teams.\r\nServe as the primary point of escalation for implementation-related issues and ensure timely resolution.\r\nDrive standardization of processes and templates across projects for consistency and efficiency.\r\n2. Team LeadershipManage and support a team of engineers responsible for SPHEREboard implementations.\r\nAssign resources to projects based on skillsets, project requirements, and workload.\r\nFoster a collaborative and high-performance team culture, encouraging innovation and continuous improvement.\r\n3. Cross-Functional CoordinationCollaborate with Product, Engineering, Support, and Sales teams to support client-specific needs.\r\nAct as the internal voice of the customer, escalating feature gaps, risks, or blockers as needed.\r\nEnsure alignment across all teams on project objectives and timelines.\r\n4. Customer Enablement & Success PlanningDeliver training to end-users and admins to drive adoption of SPHEREboard features.\r\nProvide recommendations and best practices based on client use cases and industry knowledge.\r\nSupport transition of the customer to Product Support post-implementation for ongoing engagement.\r\n5. Documentation, Reporting & OptimizationMaintain accurate project documentation, including project plans, status reports, risk logs, and technical configurations.\r\nMonitor and report on time-to-value, implementation KPIs, and customer readiness milestones.\r\nContinuously improve onboarding frameworks, playbooks, and reusable assets for future deployments.\r\n6. Time Tracking and ReportingMonitor and enforce adherence to time tracking policies in the resource management tool for all projects and team members.\r\nRegularly review and analyze time-tracking data to optimize resource allocation and project delivery efficiency.\r\nProvide feedback to team members on time tracking accuracy and compliance.Requirements:\r\nAverage implementation timeline vs. target.\r\nCustomer onboarding satisfaction (NPS/CSAT).\r\nDeployment success rate (defined by go-live and customer sign-off).\r\nAdoption of core SPHEREboard features within 30/60/90 days.\r\nHandoff quality to Customer Success and support teams.Why Join Us:\r\nPlay a pivotal role in driving customer success for a growing, security-focused software platform.\r\nLead cross-functional teams and shape how enterprise clients adopt SPHEREboard.\r\nWork in a fast-paced, highly regulated environment with direct visibility into client outcomes.\r\nCompetitive compensation and benefits package.About Sphere:\r\nSPHERE is the global leader in Identity Hygiene. We are dedicated to reshaping modern identity programs by embedding this foundational fabric, enabling organizations to quickly reduce risks. We work through an identity lens that protects an organization’s accounts, data, and infrastructure. Our solutions deliver immediate time-to-value by leveraging automation to discover, remediate and secure identities, now and forever. Driven by our core values of passion, empathy, and authenticity, our vision drives us to continually innovate, helping our clients to sleep better knowing their attack surface is drastically reduced, thwarting the plans of bad actors every single day.\r\nTo find out more about SPHERE and our solutions, please visitwww.sphereco.comSPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.Powered by JazzHR\r\napid6baxVR","datePosted":"2026-09-22T01:09:11.322Z","dateModified":"2026-09-22T01:09:11.322Z","hiringOrganization":{"@type":"Organization","name":"Sphere Technology Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8db88298898238edb3955dfa"},"url":"https://jobsearcher.com/jobs/8db88298898238edb3955dfa"}}