{"schemaVersion":"jobsearcher.job.v1","id":"8dabba9be02e14e213bcdbc1","url":"https://jobsearcher.com/jobs/8dabba9be02e14e213bcdbc1","canonicalUrl":"https://jobsearcher.com/jobs/8dabba9be02e14e213bcdbc1","title":"IP Telephony Engineer","description":"IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.\n\nIPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.\n\nHeadquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.\n\nJob Description\nResponsibilities\n\nDesign, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise.\n\nManagement and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones.\n\nRequired Expertise\n\nCallManager/Unified Communications Manager 4.x through 6.x\n\nUnity 4.x/5.x\n\nCallManager Express/Unified Communications Manager Express\n\nUnity Express\n\nStrong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP\n\nStrong background in traditional IP Networking\n\nStrong networking background\n\nUnderstanding of network operations at Layer 2 and Layer 3\n\nUnderstanding of major routing protocols\n\nUnderstanding of fundamental network technologies (VPNs, NAT, etc.)\n\nQualifications\nDesirable Expertise\n\nCisco IPCC/ICM Enterprise\n\nCisco IPCC/UCC Express\n\nCisco Voice Portal\n\nAdministrative experience with Windows and/or Linux/Unix operating systems\n\nExperience with Call Recording and Workforce Management Systems (Telrex, Witness360, Nice Perform, etc.)\n\nQualifications\n\nBachelors degree in relevant technical discipline or equivalent professional experience is preferred.\n\nCisco certifications are preferred (CCVP, or equivalent).\n\nQualified candidate must have 2 years experience with Cisco IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting.\n\nMust have the ability to manage multiple projects within the established scope, budget and timeline.\n\nRequires complex problem solving abilities with experience in performing root cause analysis.\n\nBenefits\n\nCompetitive Base Salary\n\nMonthly Bonus Plan\n\nMedical Insurance, Dental Insurance and Vision Care\n\nLife Insurance\n\nShort Term and Long Term Disability Insurance\n\n401(K) Plan\n\nFlexible Spending Accounts: Health Care, Dependent Care, Transportation\n\nPaid Time Off\n\nAdditional Information\nThis position is also open in NYC.\n\n#J-18808-Ljbffr","company":"Ipsoft","rawCompany":"ipsoft","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-06-28T04:19:57.945Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"334210","title":"Telephone Apparatus Manufacturing","slug":"telephone-apparatus-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IP Telephony Engineer","description":"IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.\n\nIPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.\n\nHeadquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.\n\nJob Description\nResponsibilities\n\nDesign, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise.\n\nManagement and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones.\n\nRequired Expertise\n\nCallManager/Unified Communications Manager 4.x through 6.x\n\nUnity 4.x/5.x\n\nCallManager Express/Unified Communications Manager Express\n\nUnity Express\n\nStrong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP\n\nStrong background in traditional IP Networking\n\nStrong networking background\n\nUnderstanding of network operations at Layer 2 and Layer 3\n\nUnderstanding of major routing protocols\n\nUnderstanding of fundamental network technologies (VPNs, NAT, etc.)\n\nQualifications\nDesirable Expertise\n\nCisco IPCC/ICM Enterprise\n\nCisco IPCC/UCC Express\n\nCisco Voice Portal\n\nAdministrative experience with Windows and/or Linux/Unix operating systems\n\nExperience with Call Recording and Workforce Management Systems (Telrex, Witness360, Nice Perform, etc.)\n\nQualifications\n\nBachelors degree in relevant technical discipline or equivalent professional experience is preferred.\n\nCisco certifications are preferred (CCVP, or equivalent).\n\nQualified candidate must have 2 years experience with Cisco IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting.\n\nMust have the ability to manage multiple projects within the established scope, budget and timeline.\n\nRequires complex problem solving abilities with experience in performing root cause analysis.\n\nBenefits\n\nCompetitive Base Salary\n\nMonthly Bonus Plan\n\nMedical Insurance, Dental Insurance and Vision Care\n\nLife Insurance\n\nShort Term and Long Term Disability Insurance\n\n401(K) Plan\n\nFlexible Spending Accounts: Health Care, Dependent Care, Transportation\n\nPaid Time Off\n\nAdditional Information\nThis position is also open in NYC.\n\n#J-18808-Ljbffr","datePosted":"2026-06-28T04:19:57.945Z","dateModified":"2026-06-28T04:19:57.945Z","hiringOrganization":{"@type":"Organization","name":"Ipsoft","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8dabba9be02e14e213bcdbc1"},"url":"https://jobsearcher.com/jobs/8dabba9be02e14e213bcdbc1"}}