{"schemaVersion":"jobsearcher.job.v1","id":"8da703add4fc43fd64afd95c","url":"https://jobsearcher.com/jobs/8da703add4fc43fd64afd95c","canonicalUrl":"https://jobsearcher.com/jobs/8da703add4fc43fd64afd95c","title":"Entry-Level Technical Support Associate","description":"Job Description:\nAs an entry-level Laserfiche Technical Support Associate, you will be the first point of contact for clients needing assistance with Laserfiche software. Your role involves troubleshooting technical issues, guiding users on software functionalities, and ensuring a smooth experience. You'll work with senior staff to escalate complex issues and improve support processes. Strong problem-solving skills and communication abilities are essential. Training will be provided to enhance your technical expertise and customer service skills.\nResponsibilities:\nTechnical support: Help users by researching and answering questions related to computer systems, software and hardware, emphasizing Laserfiche software. .Troubleshoot issues promptly via phone or email.\nProblem solving: Identify problems, research solutions, and guide clients through corrective steps.\nDocumentation: Maintain accurate documentation to improve client references and endure compliance with service agreements.\nClient training: Contribute to developing client training programs by identifying learning issues and recommending instructional language.\nSystem performance: Enhance system performance by identifying issues and suggesting improvements.\nContinuous learning: Embrace the opportunity to stay updated by participating in educational opportunities offered by CPS, and Laserfiche, and maintaining personal networks. CPS is committed to supporting professional development.\nQualifications/Skills\nProblem solving: Ability to analyze and resolve technical issues.\nVerbal and written communications: Effective communication skills include communicating internally and with clients and ISVs.\nOperating systems: Proficiency in various operating systems.\nCustomer service: Ability to prioritize client satisfaction.\nQuality focus: Attention to detail is critical for this position.\nPC proficiency: Comfortable with computer systems, specifically Windows OS.\nSystem administration: Basic understanding of system administration.\nEducation and Experience\nBachelors degree in computer science, information technology or computer information systems.\nPrior information technology or systems administration is a plus.\nComplete Paperless Solutions is a developer, systems integrator, migration and conversion expert, and a globally recognized provider of Laserfiche intelligent content management, records management and business process automation. We are proud to be the sole recipient of of Laserfiche's 2022 Customer's Choice Award, a testament to our commitment to excellence. Join our EOC and be part of our success story.\nJob Type: Full-time\nPay: $60,000.00 - $80,000.00 per year\nExperience:\ncomputer systems: 1 year (Preferred)\nAbility to Commute:\nAnaheim, CA 92807 (Required)\nAbility to Relocate:\nAnaheim, CA 92807: Relocate before starting work (Preferred)\nWork Location: In person","company":"Complete Paperless Solutions","rawCompany":"complete paperless solutions","city":"Anaheim","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:02:10.225Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Entry-Level Technical Support Associate","description":"Job Description:\nAs an entry-level Laserfiche Technical Support Associate, you will be the first point of contact for clients needing assistance with Laserfiche software. Your role involves troubleshooting technical issues, guiding users on software functionalities, and ensuring a smooth experience. You'll work with senior staff to escalate complex issues and improve support processes. Strong problem-solving skills and communication abilities are essential. Training will be provided to enhance your technical expertise and customer service skills.\nResponsibilities:\nTechnical support: Help users by researching and answering questions related to computer systems, software and hardware, emphasizing Laserfiche software. .Troubleshoot issues promptly via phone or email.\nProblem solving: Identify problems, research solutions, and guide clients through corrective steps.\nDocumentation: Maintain accurate documentation to improve client references and endure compliance with service agreements.\nClient training: Contribute to developing client training programs by identifying learning issues and recommending instructional language.\nSystem performance: Enhance system performance by identifying issues and suggesting improvements.\nContinuous learning: Embrace the opportunity to stay updated by participating in educational opportunities offered by CPS, and Laserfiche, and maintaining personal networks. CPS is committed to supporting professional development.\nQualifications/Skills\nProblem solving: Ability to analyze and resolve technical issues.\nVerbal and written communications: Effective communication skills include communicating internally and with clients and ISVs.\nOperating systems: Proficiency in various operating systems.\nCustomer service: Ability to prioritize client satisfaction.\nQuality focus: Attention to detail is critical for this position.\nPC proficiency: Comfortable with computer systems, specifically Windows OS.\nSystem administration: Basic understanding of system administration.\nEducation and Experience\nBachelors degree in computer science, information technology or computer information systems.\nPrior information technology or systems administration is a plus.\nComplete Paperless Solutions is a developer, systems integrator, migration and conversion expert, and a globally recognized provider of Laserfiche intelligent content management, records management and business process automation. We are proud to be the sole recipient of of Laserfiche's 2022 Customer's Choice Award, a testament to our commitment to excellence. Join our EOC and be part of our success story.\nJob Type: Full-time\nPay: $60,000.00 - $80,000.00 per year\nExperience:\ncomputer systems: 1 year (Preferred)\nAbility to Commute:\nAnaheim, CA 92807 (Required)\nAbility to Relocate:\nAnaheim, CA 92807: Relocate before starting work (Preferred)\nWork Location: In person","datePosted":"2026-04-12T21:02:10.225Z","dateModified":"2026-04-12T21:02:10.225Z","hiringOrganization":{"@type":"Organization","name":"Complete Paperless Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Anaheim","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8da703add4fc43fd64afd95c"},"url":"https://jobsearcher.com/jobs/8da703add4fc43fd64afd95c"}}