Medical Assistant/CNA

SummaryA Medical Assistant supports physicians and clinical staff by performing a combination of administrative and clinical duties to ensure smooth, efficient patient care. This role is essential in maintaining workflow, enhancing patient experience, and supporting high‑quality medical services. Key ResponsibilitiesClinical DutiesPatient intake — Obtain vital signs, medical history, chief complaints, and update electronic health records (EHR).Clinical procedures — Assist with exams, prepare exam rooms, sterilize instruments, and support minor procedures.Specimen collection — Perform phlebotomy, collect urine samples, conduct point‑of‑care tests (strep, flu, glucose).Patient education — Provide instructions on treatment plans, medications, and follow‑up care.Administrative DutiesScheduling & coordination — Schedule appointments, manage provider calendars, and coordinate referrals.Front desk operations — Check patients in/out, verify insurance, collect copays, and handle phone calls.EHR documentation — Accurately document patient encounters, update charts, and maintain confidentiality.Billing support — Assist with coding, billing, and processing insurance claims as needed.Supply management — Monitor inventory, restock exam rooms, and order supplies. Required Skills & CompetenciesClinical knowledge of basic medical terminology, anatomy, and common proceduresCommunication skills for interacting with patients, families, and providersEHR proficiency (Epic, Cerner, eClinicalWorks, etc.)Multitasking in a fast‑paced environmentProfessionalism and strong attention to detailInfection control and safety protocol knowledgeTypical RequirementsHigh school diploma or equivalentCompletion of an accredited Medical Assistant programCertification preferred but not required (CMA, RMA, CCMA)CPR/BLS certificationExperience in a clinic or physician office is often preferred but not always required