{"schemaVersion":"jobsearcher.job.v1","id":"8d821ca061c1b14fd919d00a","url":"https://jobsearcher.com/jobs/8d821ca061c1b14fd919d00a","canonicalUrl":"https://jobsearcher.com/jobs/8d821ca061c1b14fd919d00a","title":"Quality Manager","description":"Quality ManagerThe Quality Manager is responsible for building and sustaining the plant's quality management infrastructure. This is a foundational role in an active turnaround: the function does not yet have formal systems, documented processes, or baseline performance data. The Quality Manager will define what good looks like, put the systems in place to measure it, and establish the corrective action discipline required to hold those standards over time.This role reports directly to the General Manager and operates with cross-functional authority over quality holds, corrective actions, and customer complaint resolution. The Quality Manager works closely with Production, Scheduling, Maintenance, and Sales to ensure quality accountability is embedded at the operator and supervisor level not concentrated in a single function.ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited the largest containerboard producer in the world ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.Key Responsibilities & Expected Results:Demonstrate safety as a core value and establish a safe work environment by actively leading the safe execution of work.Own implementation and maintenance of Quality Hold SOP, including hold initiation, disposition, and release protocolDevelop and maintain quality standards for corrugated board (ECT, flute profile, caliper, moisture, print registration) and converted products (cut score, glue, stitch, die cut tolerance)Define and enforce defect reason code taxonomy across all production linesEstablish and maintain a quality metrics dashboard with weekly reporting cadenceManage the plant's quality hold tracker ensure holds are coded, dispositioned within defined timeframes, and do not linger without documentationLead structured root cause analysis (RCA) on customer complaints, internal defect events, and repeat hold typesOwn the corrective and preventive action (CAPA) system issue, track, verify, and close CAPAs within defined timelinesDrive investigation rigor and corrective action documentation standards across production and quality functionsPresent corrective action summaries to the General Manager on a cadence appropriate to the plant's current complaint volumeServe as the primary internal point of contact for customer quality complaintsCoordinate with Customer Service and Sales to ensure complaint acknowledgment within defined SLAInvestigate, document, and communicate root cause and corrective action to customers in a professional and timely mannerTrack complaint trends by customer, product type, and defect categoryConduct daily floor rounds on corrugator and converting lines; observe in-process quality at point of productionTrain operators and supervisors on quality standards, defect identification, and hold protocol the goal is line-level ownership, not management-dependent complianceSupport Converting and Corrugator Supervisors in building quality awareness into shift startup, in-process checks, and end-of-run documentationOwn plant-wide fiber waste as a primary performance metric track, report, and drive corrugator and converting waste to targetEstablish waste coding by loss category (setup waste, run waste, trim, downgrade, splice loss) so data is actionable, not just reportableConduct regular waste walks with corrugator and converting supervisors; identify top waste drivers by line, shift, and product typeLead structured waste reduction projects root cause, countermeasure, verification on the highest-impact loss categoriesPartner with Scheduling to reduce setup-driven waste through order sequencing and run length optimizationMaintain waste trend reporting for the General Manager on a weekly basis; flag deviations from target immediatelyOversee color kitchen quality standards for ink mixing, draw-down approval, and press match processCoordinate with Design on print specification documentation and customer proof approval workflowEstablish and maintain print quality standards consistent with customer expectations and order specificationsDefine incoming inspection standards for linerboard, medium, inks, and adhesivesDocument and escalate supplier quality issues to the General Manager with supporting dataMaintain incoming inspection records as part of the plant's quality documentation systemKey Performance Indicators (KPI's)Baseline data exists for all core quality KPIs: hold volume, resolution time, hold-to-waste conversion rateCorrective action closure rateCustomer return and complaint rateWaste %Qualifications and SkillsEducation and Experience3+ years of quality management experience in corrugated, folding carton, flexible packaging, or comparable converting/manufacturing environmentWorking knowledge of corrugated board construction, flute profiles, ECT testing, and flexographic print processDemonstrated experience building or formalizing a quality management function not just maintaining one that already existedExperience running structured root cause analysis (5-Why, fishbone, or equivalent) and managing corrective action to closureProficiency with Microsoft Office; ability to build and maintain quality tracking tools in ExcelEffective communicator across operator, supervisor, and customer-facing contextsTechnical SkillsExperience with AICC or Fibre Box Association quality standards, preferredFamiliarity with SPC (statistical process control) or equivalent process control methodologies, preferredBilingual English/Spanish, preferredCQE, CQM, or equivalent quality certification, preferredExperience implementing or maintaining an ISO 9001 or comparable QMS, preferredCore CompetenciesAlign competencies with expected outcomesAccountability for resultsProblem solving/root cause analysisProcess disciplineData driven decision makingSuccess ProfileQuality hold SOP (SOP-QA-001) fully implemented; hold tracker active; all supervisors trained on initiation and disposition protocol; waste coding categories defined and in use on all linesBaseline data collection underway across all KPI categories; defect and waste reason codes active; first corrective action cycle documented end-to-end; weekly waste trend reporting liveBaseline waste % established for corrugator and converting; top waste loss categories identified and under active reduction project; first CAPA cohort tracked to closure; customer complaint response within defined SLAFormal KPI targets proposed and approved including fiber waste targets; corrective action and waste reduction systems self-sustaining at supervisor level; quality function operating proactively, not reactivelyWorking ConditionsOnsite at corrugated box plantAttributes for SuccessHard work tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.Pursuit of Excellence strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.Sense of Urgency drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.Entrepreneurial Spirit act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.","company":"Nd Pacaging","rawCompany":"nd pacaging","city":"Sturtevant","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-07-07T23:59:38.981Z","occupations":[{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"19-4099.01","title":"Quality Control Analysts","slug":"quality-control-analysts"},{"code":"11-3051.00","title":"Industrial Production Managers","slug":"industrial-production-managers"}],"industries":[{"code":"322120","title":"Paper Mills","slug":"paper-mills"},{"code":"322130","title":"Paperboard Mills","slug":"paperboard-mills"},{"code":"322211","title":"Corrugated and Solid Fiber Box Manufacturing","slug":"corrugated-and-solid-fiber-box-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Quality Manager","description":"Quality ManagerThe Quality Manager is responsible for building and sustaining the plant's quality management infrastructure. This is a foundational role in an active turnaround: the function does not yet have formal systems, documented processes, or baseline performance data. The Quality Manager will define what good looks like, put the systems in place to measure it, and establish the corrective action discipline required to hold those standards over time.This role reports directly to the General Manager and operates with cross-functional authority over quality holds, corrective actions, and customer complaint resolution. The Quality Manager works closely with Production, Scheduling, Maintenance, and Sales to ensure quality accountability is embedded at the operator and supervisor level not concentrated in a single function.ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited the largest containerboard producer in the world ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.Key Responsibilities & Expected Results:Demonstrate safety as a core value and establish a safe work environment by actively leading the safe execution of work.Own implementation and maintenance of Quality Hold SOP, including hold initiation, disposition, and release protocolDevelop and maintain quality standards for corrugated board (ECT, flute profile, caliper, moisture, print registration) and converted products (cut score, glue, stitch, die cut tolerance)Define and enforce defect reason code taxonomy across all production linesEstablish and maintain a quality metrics dashboard with weekly reporting cadenceManage the plant's quality hold tracker ensure holds are coded, dispositioned within defined timeframes, and do not linger without documentationLead structured root cause analysis (RCA) on customer complaints, internal defect events, and repeat hold typesOwn the corrective and preventive action (CAPA) system issue, track, verify, and close CAPAs within defined timelinesDrive investigation rigor and corrective action documentation standards across production and quality functionsPresent corrective action summaries to the General Manager on a cadence appropriate to the plant's current complaint volumeServe as the primary internal point of contact for customer quality complaintsCoordinate with Customer Service and Sales to ensure complaint acknowledgment within defined SLAInvestigate, document, and communicate root cause and corrective action to customers in a professional and timely mannerTrack complaint trends by customer, product type, and defect categoryConduct daily floor rounds on corrugator and converting lines; observe in-process quality at point of productionTrain operators and supervisors on quality standards, defect identification, and hold protocol the goal is line-level ownership, not management-dependent complianceSupport Converting and Corrugator Supervisors in building quality awareness into shift startup, in-process checks, and end-of-run documentationOwn plant-wide fiber waste as a primary performance metric track, report, and drive corrugator and converting waste to targetEstablish waste coding by loss category (setup waste, run waste, trim, downgrade, splice loss) so data is actionable, not just reportableConduct regular waste walks with corrugator and converting supervisors; identify top waste drivers by line, shift, and product typeLead structured waste reduction projects root cause, countermeasure, verification on the highest-impact loss categoriesPartner with Scheduling to reduce setup-driven waste through order sequencing and run length optimizationMaintain waste trend reporting for the General Manager on a weekly basis; flag deviations from target immediatelyOversee color kitchen quality standards for ink mixing, draw-down approval, and press match processCoordinate with Design on print specification documentation and customer proof approval workflowEstablish and maintain print quality standards consistent with customer expectations and order specificationsDefine incoming inspection standards for linerboard, medium, inks, and adhesivesDocument and escalate supplier quality issues to the General Manager with supporting dataMaintain incoming inspection records as part of the plant's quality documentation systemKey Performance Indicators (KPI's)Baseline data exists for all core quality KPIs: hold volume, resolution time, hold-to-waste conversion rateCorrective action closure rateCustomer return and complaint rateWaste %Qualifications and SkillsEducation and Experience3+ years of quality management experience in corrugated, folding carton, flexible packaging, or comparable converting/manufacturing environmentWorking knowledge of corrugated board construction, flute profiles, ECT testing, and flexographic print processDemonstrated experience building or formalizing a quality management function not just maintaining one that already existedExperience running structured root cause analysis (5-Why, fishbone, or equivalent) and managing corrective action to closureProficiency with Microsoft Office; ability to build and maintain quality tracking tools in ExcelEffective communicator across operator, supervisor, and customer-facing contextsTechnical SkillsExperience with AICC or Fibre Box Association quality standards, preferredFamiliarity with SPC (statistical process control) or equivalent process control methodologies, preferredBilingual English/Spanish, preferredCQE, CQM, or equivalent quality certification, preferredExperience implementing or maintaining an ISO 9001 or comparable QMS, preferredCore CompetenciesAlign competencies with expected outcomesAccountability for resultsProblem solving/root cause analysisProcess disciplineData driven decision makingSuccess ProfileQuality hold SOP (SOP-QA-001) fully implemented; hold tracker active; all supervisors trained on initiation and disposition protocol; waste coding categories defined and in use on all linesBaseline data collection underway across all KPI categories; defect and waste reason codes active; first corrective action cycle documented end-to-end; weekly waste trend reporting liveBaseline waste % established for corrugator and converting; top waste loss categories identified and under active reduction project; first CAPA cohort tracked to closure; customer complaint response within defined SLAFormal KPI targets proposed and approved including fiber waste targets; corrective action and waste reduction systems self-sustaining at supervisor level; quality function operating proactively, not reactivelyWorking ConditionsOnsite at corrugated box plantAttributes for SuccessHard work tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.Pursuit of Excellence strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.Sense of Urgency drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.Entrepreneurial Spirit act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.","datePosted":"2026-07-07T23:59:38.981Z","dateModified":"2026-07-07T23:59:38.981Z","hiringOrganization":{"@type":"Organization","name":"Nd Pacaging","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sturtevant","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8d821ca061c1b14fd919d00a"},"url":"https://jobsearcher.com/jobs/8d821ca061c1b14fd919d00a"}}