{"schemaVersion":"jobsearcher.job.v1","id":"8d61ea284f09201dd45e73a5","url":"https://jobsearcher.com/jobs/8d61ea284f09201dd45e73a5","canonicalUrl":"https://jobsearcher.com/jobs/8d61ea284f09201dd45e73a5","title":"Customer Solution Manager","description":"Your Organization\nAltec is an industry leader, providing equipment to electric utility, telecommunications, tree care, construction, and light and signs markets. We help customers dig deeper and reach higher! Altec’s auction subsidiary, JJ Kane, extends the lifecycle of critical equipment that allows new markets—small businesses and local individuals—to continue using products. This is great for the environment and for communities. Altec’s JJ Kane Auction associates are the best in the business.\nAs JJ Kane Auctions continues a nationwide growth strategy continues; we are opening a position for a Customer Solution Manager (Auction Manager). The ideal candidate will provide meaningful impact to the business by helping us remain in compliance with applicable laws, regulations, and industry standards. Position will be in one of the following cities: Jurupa Valley or Dixon, CA, Salt Lake City, UT or Portland, OR. However, we will consider other locations in our western region.\nThis position will allow you to combine your people skills with your ability to help identify and help minimize liabilities.\nIf you are seeking a culture of innovation and inclusivity,\nWhere your strong administrative, interpersonal, organization and communication skills can shine,\nAnd if you are ready to join a nationwide team with dozens of auction lots across the country,\nWhere continued growth can result in a long-term career position,\nThen we would love to speak with you!\nJJ Kane auctions all types of used equipment including bucket trucks, digger derricks, construction equipment, backhoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars, and more! Altec, family-owned since 1929, has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork\nMajor Responsibilities:\nSupervises the daily activities of our Customer Solution Team (Customer Service and Auction Sales Coordinator Team) - to ensure that volume, cost, and quality standards are achieved.\nPrepare and update communication and training for compliance requirements.\nAssess potential risks and develop mitigation strategies.\nEnsure the business remains in compliance with applicable laws, regulations and industry standards.\nRecommends or manages the staffing process, such as scheduling and hiring to ensure levels are sufficient; holds associates accountable for work quality, performance and manage through developing and communicating excellent standards of service.\nMonitor and recommend staffing levels to manager, interview and assess candidates.\nReceive, answer, distribute and organize customer inquiries.\nCreate and Manage teams Objective and Key Results (OKR’s)\nAssist and makes recommendations concerning Associate Career development.\nAddress and resolve complaints to ensure customer satisfaction.\nDirects the compliance of staff with administrative policies and procedures.\nEstablishes and maintains positive customer relationships.\nLeads team in the promotion of all aspects of JJ Kane with new and existing customers and proactively develops JJ Kane opportunities.\nSupports and establishes effective workflow processes and systems to ensure continued improvement, growth and customer satisfaction within the organization; Manages other processes within their group.\nEffectively represents Team Altec; Communicates any customer needs/requests outside JJ Kane’s scope to the appropriate Altec entity.\nTravel Required up to 15% - 35%\nAll other duties as assigned.\nSalary Range: $74,000 to $90,000\nEducation, Experience and Skills Required:\nBachelor’s Degree required.\nMinimum five years related experience.\nAbility to manage direct reports in multi-state areas.\nProcess development and optimization experience preferred.\nCurrent valid driver’s license\nPC skills using spreadsheets, word processing and other office management applications required.\nMechanical aptitude, product or industry knowledge required.\nExcellent written and verbal communication skills\nMust be able to work with team members and work with minimal supervision.\nALTEC VALUES\n• Customer first • Enjoyment of work • Family • Financial stability • Integrity\n• People are our greatest strength • Quality • Spiritual development • Teamwork\nAltec also offers a comprehensive benefits package that includes:\nMedical, Dental and Prescription Drug Program\nRetirement 401(k) Program\nVacation and Holidays\nFlexible Spending Accounts\nTuition Assistance Program\nEmployee Assistance and Mental Health/Substance Abuse Program\nLife Insurance, Accidental Death and Dismemberment Insurance\nAltec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.","company":"Altec Industries","rawCompany":"altec industries","city":"Riverside","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:04:36.415Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"423810","title":"Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers","slug":"construction-and-mining-except-oil-well-machinery-and-equipment-merchant-wholesalers"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"},{"code":"532412","title":"Construction, Mining, and Forestry Machinery and Equipment Rental and Leasing","slug":"construction-mining-and-forestry-machinery-and-equipment-rental-and-leasing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Solution Manager","description":"Your Organization\nAltec is an industry leader, providing equipment to electric utility, telecommunications, tree care, construction, and light and signs markets. We help customers dig deeper and reach higher! Altec’s auction subsidiary, JJ Kane, extends the lifecycle of critical equipment that allows new markets—small businesses and local individuals—to continue using products. This is great for the environment and for communities. Altec’s JJ Kane Auction associates are the best in the business.\nAs JJ Kane Auctions continues a nationwide growth strategy continues; we are opening a position for a Customer Solution Manager (Auction Manager). The ideal candidate will provide meaningful impact to the business by helping us remain in compliance with applicable laws, regulations, and industry standards. Position will be in one of the following cities: Jurupa Valley or Dixon, CA, Salt Lake City, UT or Portland, OR. However, we will consider other locations in our western region.\nThis position will allow you to combine your people skills with your ability to help identify and help minimize liabilities.\nIf you are seeking a culture of innovation and inclusivity,\nWhere your strong administrative, interpersonal, organization and communication skills can shine,\nAnd if you are ready to join a nationwide team with dozens of auction lots across the country,\nWhere continued growth can result in a long-term career position,\nThen we would love to speak with you!\nJJ Kane auctions all types of used equipment including bucket trucks, digger derricks, construction equipment, backhoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars, and more! Altec, family-owned since 1929, has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork\nMajor Responsibilities:\nSupervises the daily activities of our Customer Solution Team (Customer Service and Auction Sales Coordinator Team) - to ensure that volume, cost, and quality standards are achieved.\nPrepare and update communication and training for compliance requirements.\nAssess potential risks and develop mitigation strategies.\nEnsure the business remains in compliance with applicable laws, regulations and industry standards.\nRecommends or manages the staffing process, such as scheduling and hiring to ensure levels are sufficient; holds associates accountable for work quality, performance and manage through developing and communicating excellent standards of service.\nMonitor and recommend staffing levels to manager, interview and assess candidates.\nReceive, answer, distribute and organize customer inquiries.\nCreate and Manage teams Objective and Key Results (OKR’s)\nAssist and makes recommendations concerning Associate Career development.\nAddress and resolve complaints to ensure customer satisfaction.\nDirects the compliance of staff with administrative policies and procedures.\nEstablishes and maintains positive customer relationships.\nLeads team in the promotion of all aspects of JJ Kane with new and existing customers and proactively develops JJ Kane opportunities.\nSupports and establishes effective workflow processes and systems to ensure continued improvement, growth and customer satisfaction within the organization; Manages other processes within their group.\nEffectively represents Team Altec; Communicates any customer needs/requests outside JJ Kane’s scope to the appropriate Altec entity.\nTravel Required up to 15% - 35%\nAll other duties as assigned.\nSalary Range: $74,000 to $90,000\nEducation, Experience and Skills Required:\nBachelor’s Degree required.\nMinimum five years related experience.\nAbility to manage direct reports in multi-state areas.\nProcess development and optimization experience preferred.\nCurrent valid driver’s license\nPC skills using spreadsheets, word processing and other office management applications required.\nMechanical aptitude, product or industry knowledge required.\nExcellent written and verbal communication skills\nMust be able to work with team members and work with minimal supervision.\nALTEC VALUES\n• Customer first • Enjoyment of work • Family • Financial stability • Integrity\n• People are our greatest strength • Quality • Spiritual development • Teamwork\nAltec also offers a comprehensive benefits package that includes:\nMedical, Dental and Prescription Drug Program\nRetirement 401(k) Program\nVacation and Holidays\nFlexible Spending Accounts\nTuition Assistance Program\nEmployee Assistance and Mental Health/Substance Abuse Program\nLife Insurance, Accidental Death and Dismemberment Insurance\nAltec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.","datePosted":"2026-04-12T21:04:36.415Z","dateModified":"2026-04-12T21:04:36.415Z","hiringOrganization":{"@type":"Organization","name":"Altec Industries","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Riverside","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8d61ea284f09201dd45e73a5"},"url":"https://jobsearcher.com/jobs/8d61ea284f09201dd45e73a5"}}