{"schemaVersion":"jobsearcher.job.v1","id":"8d3679b14172eb738edfe708","url":"https://jobsearcher.com/jobs/8d3679b14172eb738edfe708","canonicalUrl":"https://jobsearcher.com/jobs/8d3679b14172eb738edfe708","title":"Technical Project Manager","description":"iMethods is seeking an Epic Community Connect Customer Success Manager for a full time opportunity in Jacksonville, FL. This role will require you to live in Jacksonville, or within driving distance to Jacksonville. The Epic Community Connect Customer Success Manager will support the growth and success of the expanding Community Connect program. This individual will serve as the primary point of contact for affiliate partners, ensuring strong relationships, high satisfaction, and successful adoption of Epic and related health IT solutions.The CSM will own the full client lifecycle, including discovery, design/build coordination, implementation, and ongoing support. This is a highly visible, relationship-driven role requiring strong communication, operational oversight, and problem-solving skills.This position plays a critical role in driving Community Connect expansion, improving affiliate engagement, and ensuring long-term success across partner organizations.Key Responsibilities:Serve as the primary liaison for Community Connect affiliate partnersBuild and maintain strong, collaborative relationships with current and prospective clientsLead and coordinate the full client lifecycleFacilitate clear communication across internal teams and external stakeholdersDemonstrate Epic Community Connect functionality and other IT solutionsMonitor service performance and proactively identify improvement opportunitiesManage and escalate issues to ensure timely resolution and high customer satisfactionCoordinate onboarding of new affiliates and support expansion effortsTravel to affiliate sites to support implementations and strengthen partnershipsMinimum Qualifications:Experience working with Epic Community Connect Experience supporting Epic ambulatory workflowsStrong background in customer-facing roles or stakeholder managementExperience supporting end users and operational workflowsAbility to manage multiple projects and priorities simultaneouslyExcellent communication, organization, and problem-solving skillsPreferred Qualifications:Experience with Epic Client Dashboard managementExperience gathering and translating business requirementsProject management experience (formal or informal)Experience supporting Epic go-lives and post-go-live optimizationInformatics or clinical workflow experienceExperience supporting both front-end and back-office operationsKey Success Traits:Relationship-driven with strong customer service mindsetProactive and solutions-orientedAbility to navigate complex stakeholder environmentsStrong organizational and follow-through skillsComfortable operating in a fast-paced, evolving environmentHigh level of ownership and accountability","company":"Imethods","rawCompany":"imethods","city":"Jacksonville","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-26T11:52:46.381Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Project Manager","description":"iMethods is seeking an Epic Community Connect Customer Success Manager for a full time opportunity in Jacksonville, FL. This role will require you to live in Jacksonville, or within driving distance to Jacksonville. The Epic Community Connect Customer Success Manager will support the growth and success of the expanding Community Connect program. This individual will serve as the primary point of contact for affiliate partners, ensuring strong relationships, high satisfaction, and successful adoption of Epic and related health IT solutions.The CSM will own the full client lifecycle, including discovery, design/build coordination, implementation, and ongoing support. This is a highly visible, relationship-driven role requiring strong communication, operational oversight, and problem-solving skills.This position plays a critical role in driving Community Connect expansion, improving affiliate engagement, and ensuring long-term success across partner organizations.Key Responsibilities:Serve as the primary liaison for Community Connect affiliate partnersBuild and maintain strong, collaborative relationships with current and prospective clientsLead and coordinate the full client lifecycleFacilitate clear communication across internal teams and external stakeholdersDemonstrate Epic Community Connect functionality and other IT solutionsMonitor service performance and proactively identify improvement opportunitiesManage and escalate issues to ensure timely resolution and high customer satisfactionCoordinate onboarding of new affiliates and support expansion effortsTravel to affiliate sites to support implementations and strengthen partnershipsMinimum Qualifications:Experience working with Epic Community Connect Experience supporting Epic ambulatory workflowsStrong background in customer-facing roles or stakeholder managementExperience supporting end users and operational workflowsAbility to manage multiple projects and priorities simultaneouslyExcellent communication, organization, and problem-solving skillsPreferred Qualifications:Experience with Epic Client Dashboard managementExperience gathering and translating business requirementsProject management experience (formal or informal)Experience supporting Epic go-lives and post-go-live optimizationInformatics or clinical workflow experienceExperience supporting both front-end and back-office operationsKey Success Traits:Relationship-driven with strong customer service mindsetProactive and solutions-orientedAbility to navigate complex stakeholder environmentsStrong organizational and follow-through skillsComfortable operating in a fast-paced, evolving environmentHigh level of ownership and accountability","datePosted":"2026-04-26T11:52:46.381Z","dateModified":"2026-04-26T11:52:46.381Z","hiringOrganization":{"@type":"Organization","name":"Imethods","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jacksonville","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8d3679b14172eb738edfe708"},"url":"https://jobsearcher.com/jobs/8d3679b14172eb738edfe708"}}