{"schemaVersion":"jobsearcher.job.v1","id":"8cfc19abde9a3e5a736da267","url":"https://jobsearcher.com/jobs/8cfc19abde9a3e5a736da267","canonicalUrl":"https://jobsearcher.com/jobs/8cfc19abde9a3e5a736da267","title":"L3 Technical Engineer","description":"K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.\n\nJob Description\nDescription: L3 Technical Support Engineer\n\nLocation 1 - MTV CA\n\nLocation 2 - Cambridge MA\n\nJob Purpose:\n\nHandle complex technical support requests from Enterprise Travel customers. Monitor and support internal environments, applications and tools. Handle first level technical escalations as part of a support desk.\n\nJob Responsibilities\n\nProcess support requests from customers, via email and telephone\n\nFollow documented process flows and playbooks to resolve customer issues\n\nUtilize debugging tools to triage partner issues autonomously\n\nAccurately maintain case management system, and record status of work\n\nWrite code snippets under supervision\n\nRespond to technical alerts, and troubleshoot as necessary\n\nIdentify when cases require escalation, and engage with higher support tiers to handoff cases\n\nIdentify opportunities for process improvements\n\nProvide advanced technical troubleshooting of customer issues, including networking, and integration\n\nIt may be required to work with cross functional teams spread across multiple geographies\n\nProvide mentoring and support to junior resources where appropriate\n\nSkills / Qualifications\n\nTechnical support experience, preferably in Enterprise software, or the travel industry\n\nExpertise in web technology and protocols (HTTP, SSL, XML, FTP, etc)\n\nBasic networking expertise and troubleshooting\n\nMedium to advanced linux skills\n\nExperience reading, writing and troubleshooting at least one of Perl or Python\n\nExperience with version control\n\nAbility to read and construct XML\n\nFamiliarity with the Xymon open source product nice to have.\n\nStrong analytical, troubleshooting and problem-solving skills\n\nStrong attention to detail, and ability to follow processesStrong English oral and written communications skills to interact with customers and internal stakeholders\n\nProven ability to manage conflicting priorities under guidance\n\nExperience working with teams in different timezones a plus\n\nExperience documenting support workflows and processes\n\n3-5 yrs of experience providing technical support and environment support\n\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\n\n#J-18808-Ljbffr","company":"Ktek Resourcing","rawCompany":"ktek resourcing","city":"Somerville","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-07-16T04:09:03.108Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"L3 Technical Engineer","description":"K-Tek’s core business is into temporary staffing, permanent placement and volume hiring. Since inception of our staffing solutions has grown multi-fold with global offices. We know what works best for our clients and what doesn’t. This is the key differentiator and this is how we edge over the competition.\n\nJob Description\nDescription: L3 Technical Support Engineer\n\nLocation 1 - MTV CA\n\nLocation 2 - Cambridge MA\n\nJob Purpose:\n\nHandle complex technical support requests from Enterprise Travel customers. Monitor and support internal environments, applications and tools. Handle first level technical escalations as part of a support desk.\n\nJob Responsibilities\n\nProcess support requests from customers, via email and telephone\n\nFollow documented process flows and playbooks to resolve customer issues\n\nUtilize debugging tools to triage partner issues autonomously\n\nAccurately maintain case management system, and record status of work\n\nWrite code snippets under supervision\n\nRespond to technical alerts, and troubleshoot as necessary\n\nIdentify when cases require escalation, and engage with higher support tiers to handoff cases\n\nIdentify opportunities for process improvements\n\nProvide advanced technical troubleshooting of customer issues, including networking, and integration\n\nIt may be required to work with cross functional teams spread across multiple geographies\n\nProvide mentoring and support to junior resources where appropriate\n\nSkills / Qualifications\n\nTechnical support experience, preferably in Enterprise software, or the travel industry\n\nExpertise in web technology and protocols (HTTP, SSL, XML, FTP, etc)\n\nBasic networking expertise and troubleshooting\n\nMedium to advanced linux skills\n\nExperience reading, writing and troubleshooting at least one of Perl or Python\n\nExperience with version control\n\nAbility to read and construct XML\n\nFamiliarity with the Xymon open source product nice to have.\n\nStrong analytical, troubleshooting and problem-solving skills\n\nStrong attention to detail, and ability to follow processesStrong English oral and written communications skills to interact with customers and internal stakeholders\n\nProven ability to manage conflicting priorities under guidance\n\nExperience working with teams in different timezones a plus\n\nExperience documenting support workflows and processes\n\n3-5 yrs of experience providing technical support and environment support\n\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines.\n\n#J-18808-Ljbffr","datePosted":"2026-07-16T04:09:03.108Z","dateModified":"2026-07-16T04:09:03.108Z","hiringOrganization":{"@type":"Organization","name":"Ktek Resourcing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Somerville","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8cfc19abde9a3e5a736da267"},"url":"https://jobsearcher.com/jobs/8cfc19abde9a3e5a736da267"}}